Rosegal
Questions & Answers

You can open the ticket through the website, but you get faster results posting a bad review, and don't be afraid to lay it on thick. Demand your money back, and don't settle for anything less than full refund. Their clothes are cheap knock offs and aren't worth a cent. I posted a bad review, got their attention and got my refund without sending back the dress I bought. It is only good for rags anyway.

You have to go on their site and contack through email. They may respond quickly but dont expect it to be resolved quickly.
I am still waiting for items that were apparently shipped over 2 wks ago.
Not impressed with this company at all.

If you request a ticket on their home page they will reply. In regards to exchanging I wouldn't even bother. It took a while to get the items it'll take even longer to exchange. This business is garbage & I'll never use their site again.

Hi, I contacted them through their website - there is a place to put in a "ticket" regarding your order. As far as returning stuff that doesn't fit - they are going to ask you to ship it back to China, which probably won't be worth it... just learn to not order from them EVER AGAIN. Best Wishes, Esther

I paid with PayPal so I opened a dispute there. They forward the dispute to them and in my case they refunded me in a couple of days without even responding. Hope this helps

Lisa... I am so sorry and wish I could help u however I ordered a purse on October 1st and I have done EVERYTHING in my power to try and get to the bottom of it but I still have not received my order! All I can say is they r nothing but down right thieves. I've never been so furious and I even want to take legal action. My problem was I didn't read their reviews. I wish I could help u but honestly ur not going to b able to get a response unless it's a stupid email they send to detour their stealing from u. So sorry. I can't believe for the life of me how their legally still in business and not in prison! No justice!

Lots of good responses but Poly P is right. Post a bad review. They ignored me for weeks till I did that. The number of dissatisfied customers is staggering. I left PayPal a negative review for this mess. They should be ashamed for even doing business with sham companies like Rosegal/IVAN.

I got almost all of my money back - 75% anyway. My secret? I kept reposting my review from sitejabber onto their Facebook page. They responded almost as quickly as I pressed submit.

(I did do the rigorous ticket, explain, photo, another ticket, followed by another 10 tickets, then posted here, then magically they answered and refunded me.)

Unfortunately you have to complain about them publicly to get them to respond.

Rebecca and Esther are correct. You submit a ticket through their site and I found them to be responsive but, unfortunately, their return policy is laborious and you will be expected to return the item at your own expense. I was fortunate in that I did get them to do a partial refund and did not have to return the items.

They will probably respond to you after posting this, however it is nearly impossible to respond back. The link suddenly becomes expired and the email can't be sent. Just another wormy rosegal move!