AdvancedLampsReviews 55

2 years ago I bought a replacement lamp for my sony projector, everything was fine, product worked great.

Earlier this month, I ordered another replacement, received shipment notification, but the product never actually shipped. Based on all the other reviews here from other people, I think this company has gone down or something. No big deal, these jokers get to speak with Bank of America's fraud department now, the money will be back in my account momentarily.

What a shame considering how good my first experience was.

Ordered, paid, received confirmation. +7 days called, emailed, & contacted via their website, no response. +16 days called, emailed, contacted via their website, cancelled order. Ordered from another company (+3 days received). Contacted Better Business Bureau. Contacted bank, requested refund, received credit. Trying to reinstate the charge, Advanced Lamps sent the bank "information provided to the customer": "temporary back order", and the merchandise was to be shipped (69 days after ordering!?). I never received the email or merchandise. I needed one Theater Light bulb for a 4th of July party. I wouldn't keep, nor do I need another to keep on the shelf. +108 days, if I had waited for Advanced Lamps, I still be without television.

Ordered Projector lamp. Received tracking. Waited. Nothing. Tried leaving voice messages and emails, since they wont answer the phone number Listed!. No response. Can't rate a product they don't even manufacture. Nor would I. They are just the middleman. STAY AWAY from them. BBB of Connecticut shows them to be F rating. Filed complaint with BBB. Company states they sent a refund. Haven't seen it yet on credit card statement. Just a charge back pending. They are Unreliable, yet will immediately take your payments without a way to contact them.

I am writing as I have still not received a credit for my order that I cancelled a week ago. The time frame to pull the funds out was almost immediate, but I did not receive any confirmation email that said my order had been processed or that it was on back order. After 2 weeks, I logged back into the site to see that my order was on back order, and proceeded to call and spoke with someone that said it should be shipped within a few days. Again I waited (over a week), no product and no follow up from company. At that point, Super Bowl was over, my order was cancelled and now am awaiting refund. Still no human contact. I will be reviewing your company on line after I submit this. This email will be part of post as well as suggestions that this organization is not consumer friendly. If my refund is not processed with 3 business days, I will seek damages.

So this item from advanced lamps was originally ordered on January 01,2014, finally arrived at Canada Post February 03,2014 picked up from CanadaPost February 04,2014, This is after my order was to take 6-8 business days! On January 23,2014 I was told it would be sent out priority post immidiately which it also was not if you look at the tracking.

So now I have the bulb ordered at home and spent almost two hours trying to get said item to work, which it does not! After looking at older bulbs that i have oredered received and installed without an issue, they are totally different are not put together correctly, looks like a bulb was soldered into bulb housing which the older two have not never had such a bad experoence at all in my life.

Not only terrible customer service with absolutely know compensation for but now their products dont even work! So after waiting over a month of to get my TV to work but now the bulb isnt working! I will also be complaining about this service to the bbb! I am sending this item back and will not be paying for the return postage they can do that and I want my money back now so I can purchase something that works from another company that can deliver!

I have ordered a tv projector replacement lamp. They replied that it was out of stock. I asked them to cancel my order. They said that they will refund me in the next 5 business days. I ordered the lamp from an other supplier, received it and installed it. A month and a half later, they did not yet refund me but they shipped me a lamp that was supposed to be canceled. I try to reach them but I am still waiting for an answer that will never come. Do not do business with this company.

I have ordered from this company before with no issues approx. 2 years ago
Ordered a Lamp for my projection TV the second time
My credit card was charged
Then I was informed that the part was back-ordered for a month
Waited one month
I called and had the order cancelled
I was informed that the refund would be forwarded to the finance dept. and that the refund would occur within 5-7 business days
It's been a month now and NO refund!
I have called and only get voice mail.
This company has gone downhill and is now just SCAMMING people.
I will personally pursue this matter to the bitter end!
We need to take this company to task and get what's ours.
BE WARNED TO STAY WAY FROM THIS COMPANY IN THE FUTURE!

I bought a lamp for my TV from this company. After placing my order they charged my card within minutes, then they sent me an email saying the lamp is out of stock and will take 10 to 15 business days to get in stock.
I called and told them to cancel my order and refund my money. The agent said it will take 5 to 7 business days to get my refund back (took them only a minute to take it from me).

Anyway, 20 days later I still have no refund and all I'm getting is the run around. After doing a little reserch about them (i know I should have done this before I made purchase) I found that they have scammed hundreds and hundreds of others.

DO NOT BUY ANTHING FORM THIS COMPANY, BEWARE AND STAY AWAY