BTR fradulent company.
* i had around $800 credit in my account which was made by my return on 2015.
* i got an email says the ownership will be changed on Sep 2016.
* i tried to buy something on Oct 2016(which is after ownership change) and was not able to see my credit on renewaled website. So i called customer service and talked with the agent named Paul. S/he said my credit is still valid and won't expire since it is made from actual money. So i can use it for my next purchase.
* today April 12,2017, i talked with customer service manager Marie and she said "unfortunately, as I have mentioned you previously ******* Canada Inc. (formerly known as Beyond the Rack) filed for protection with the court last March 24th 2016 and was purchased by a new owner May 24th 2016. The company is now under ******* Canada Inc." which i never got notified.
* I said ownership change does not mean BTR can evaporate my money, especially when the customer did not get any information about it. Also, there was not even one line mentioning it.
* she said i did not get email because i did not make recent order which does not make any sense. Because i did not make recent order, i am not eligible to get notified regarding such a money sensitive issue? It is company's responsibility to notify any major legal/rule change especially regarding money.
* current website still says:
"Promotional and referral credits expire one year after they're issued. Account credits do not expire. You will be notified by email if any of your promotional or referral credits are about to expire."
* i never got any email regarding this at all.
* i will have to open court case since it is more than $500 current value. I took screenshots of whole conversation(live chat) and BTR website so if they change the website, i can still have the evidence.
*IF ANYONE WANT TO JOIN ME, FEEL FREE TO MSG ME. I CAN SHARE MY INFORMATION. OR IF ANY BTR MANAGEMENT PERSONNEL SAW THIS WHO IS ELIGIBLE TO RESOLVE, CONTACT ME ASAP. THANKS.