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Bril Reviews Summary
Bril has a rating of 2.5 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Bril ranks 3rd among Dental Products sites.
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I ordered my second Bril after the first one stopped holding a charge after almost two years of daily use. When I received my second one it held a charge for one use and then it stopped working. I have tried several times to contact Brill for a replacement or refund and have received no reply. I am very disappointed with their customer service.
It's a cheaply made product, looks like a $0.50 crap you can buy on Alibaba and Aliexpress, and it doesn't last long either. First one died within 6 months, second one lasted a bit longer than that. Definitely not worth $35+ for this crap... I'd give them $2 for these things if I ever had to buy these again, or grab some cheaper options from Aliexpress instead.
Hello - thank you for sharing your experience with us. We’re sorry to hear about the issue with your Bril UV Sanitizer. Please reach out to us directly at service@getbril.com, and we’ll be happy to assist you.
Bril uv sanitizer seemed to work well...for a few months and now it will not charge. Iconfirm that I followed their instructions so that is not the issue.Unable to get a response from customer service so I will probably have to just move on. At this point I do NOT recommend you buy this product
Hi David, thank you for sharing your experience with us. We’re sorry to hear about the issue with your Bril UV Sanitizer. Please reach out to us directly at service@getbril.com, and we’ll be happy to assist you. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
I was thrilled initially, I love UV sanitizing and this is lightweight, the charge lasted a long time and it has a built in magnet for easy organizing and the window allows assurance that the product is working. However- it only last 4.75 months. Very disappointing.
Hi Mae,
Thank you for your feedback! We're glad you enjoyed the features of our product, but we're sorry to hear about the short lifespan. Please contact our customer support at service@getbril.com so we can assist you further.
This was a gift from my sister and I thank her everyday! I think it will make some great gifts this Christmas.
It worked fine at first, until the red light came on so I charged it for 24 hours and the red light didn't turn green. So I charged 10 more hours. It never was able to charge, I used a new block, and the wire in the bril box. Unsuccessful I was able to use for a short period of time.😕
Hi Rommell,
We're sorry to hear about that. Please contact our customer support at service@sling.shop we can assist you further.
Great device. Didn't know bathroom was so unsanitary. Good. Able to buy quickly.
I was skeptical at first, but it is nice having my brush covered and protected all the time. I have gifted this product to family and friends, and they love it as much as I do.
I bought 6 of these for christmas gifts. Mine quit working in about a year. The charger looks like it works because I can see the green and red light, but when I put the brush in it, there is no longer a light indicating anything is happening or that it's ready. Super disappointed. They were expensive.
Hi Cindy - we are so sorry to hear that. Please email our customer support with your order number.
I have NOT received my order!
The ID order number is BR ******* and I paid for 6 on the 5th April 2024.
Please let me know why I haven't received my order, or refund me.
Thank you
Won't charge anymore. Guess it is disposable? Bought 5 of these for Christmas'22 and none charge!
Solid red - left charging nothing works. No longer light to sanitize on all 5 I bought for family.
Great product up until now they are disposable.
Sorry about the trouble with charging. These devices have rechargeable batteries that do have a limited lifespan. The lifespan of the rechargeable battery will depend on how often the device is used and recharged. Please reach out to us directly to troubleshoot at service@sling.shop.
I got one for Christmas 2023. It's now Feb 13 and it won't charge. It just flashes red….plugged it in for days. I think I should get a replacement….the warranty says only 30 day warranty. Evidently, the company doesn't stand behind their product.
Hi Joan, we're sorry to hear about the issue you're encountering with charging your device. Please contact our customer service at service@getbril.com
I just received it and cannot describe an experience. However, this is my second one and I hope it lasts longer than a month.
It was easy to order, and everything was straightforward.
Have not received my purchase as yet…………………………………………
Hi Lynne, please message us with your order number. Thank you!
Love the products of this company. Little uv sanitizers for your toothbrush. Easy to use and they work well.
I like the small size and several colors. I'd like to know the warranty.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Shelley,
We’re sorry to hear about your experience and want to help resolve this for you as quickly as possible. Our customer service team responds within 24 hours. If you haven’t received a reply, it’s possible our response may have gone to your junk/spam folder, or the email may have been sent to the wrong address.
Could you please contact us again at service@sling.shop with your order number? We’ll make sure to look into this and assist you promptly.
Thank you