I am writing this review to share my deeply disappointing experience with Hostinger, in hopes of informing others and urging the company to reconsider its approach towards customer service and transparency. Account Suspension Without Clear Justification
My hosting account was abruptly suspended by Hostinger on allegations of phishing-related activities—a claim I firmly contest, as I have never engaged in any form of phishing or malicious behavior. Despite my repeated requests for a detailed explanation or concrete evidence to support this allegation, Hostinger's responses were vague and non-specific. I was not given any clear indication of what the alleged violation entailed, leaving me with nothing but general statements and no actionable information. Withheld Domains and Refusal to Facilitate Transfer
Beyond the suspension, Hostinger has withheld three domain names that I purchased and paid for in full, along with other related services. Despite my requests to transfer these domains to another registrar (e.g., alsmsar.com), Hostinger has refused to provide the necessary authorization codes (EPP codes) or any means to recover my domains. This decision has significantly impacted my ability to maintain an online presence and has resulted in operational and financial losses. Lack of Response from Higher Management
In an effort to resolve this issue, I escalated my concerns by directly contacting Hostinger's CEO, Mr. Daugirdas Jankus, and the Chairman, Mr. Arnas Stuopelis. Unfortunately, I received no response from either of them. Copies of the communications I sent to these executives are attached as part of my documentation. Their lack of response has only compounded my frustration and disappointment. Impact on My Business
The abrupt suspension of my account, coupled with the withholding of my domains and services, has caused significant disruptions to my business. I lost access to essential data and my websites, which has damaged my professional reputation and resulted in operational setbacks. I was more than willing to cooperate with any investigation or to take corrective measures if given a fair chance; however, Hostinger's decision was made unilaterally and without proper dialogue. Final Thoughts
I believe that every customer deserves clear communication and transparency, especially when serious actions like account suspension and service withdrawal are involved. My experience with Hostinger has been extremely unsatisfactory, and I would caution potential customers to carefully consider these issues before committing to their services. I sincerely hope that Hostinger will revisit its policies to ensure that cases like mine are handled with the fairness and professionalism that customers rightfully expect.
I share this review in the hope of encouraging positive change and better customer support practices within the web hosting industry.