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Ibotta

Overview

Ibotta has a rating of 4.1 stars from 4,214 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and great way. Ibotta ranks 1st among Cash Back sites.

service
1,325
value
481
shipping
177
returns
183
quality
357
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Virginia
1 review
0 helpful votes
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Sucks
February 11, 2025

This app sucks! You can only take out your cash when hit 25.00. The app has things that's not even sold in the store! Mainly Sam's club! I will never get to 25.00! I make out better using the Fetch app!

Date of experience: February 1, 2025
Ibotta C. Ibotta Rep
2 months ago

Thank you so much for your feedback! We're sorry to hear that our offers haven't quite met your needs! We're always working hard to team up with more brands to bring you exciting new offers, so we hope you'll keep an eye out! If you'd like to help get your favorite brands on board with Ibotta, check out these easy instructions: http://bit.ly/IBAddFavorite. We really appreciate your honest review!

Texas
1 review
1 helpful vote
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Ibotta Care Team Is the best!
February 6, 2025

I was not given credit for some offers I purchased. I contacted the Ibotta Care Team. They responded so quickly, I was amazed and grateful! They resolved my problem quickly and efficiently. I love ibotta! I appreciate ibotta and the staff greatly!

Date of experience: January 27, 2025
South Carolina
1 review
0 helpful votes
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Products
February 12, 2025

It would be nice if you would support more of the store brand products, because they are a little cheaper and a lot of people life on a budget, and if you could add Food Lion to the spending app because the stores you have listed I don't live close too, they are in next town

Date of experience: February 2, 2025
Idaho
1 review
0 helpful votes
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Missing cash back
February 8, 2025

My last receipt showed I purchased 3 boxes of Triscuits. Ibotta had a cash back for $1.00 for each box, limit of 5 boxes. I was given a $2.00 cash back instead of the $3.00 cash back. Please correct this problem and apply the extra $1.00 to my Ibotta account

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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I absolutely LOVE Ibotta!
April 16, 2025

I've been using Ibotta for a few years and am now in the $1000 Club! That means I've earned over $1000 using Ibotta! It only takes a few minutes to check out all the fabulous cash-back offers from Ibotta before you shop (either in-person or online), and you then earn money on each purchase associated with these offers. If you have any questions regarding an offer or have any problem, their customer service department is more than willing to offer assistance. I can't recommend Ibotta enough, and try to tell as many people as possible about it! It's definitely a win-win!

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Ibotta happy customer!
February 20, 2025

After having an issue with Ibotta, my problem was resolved! They were quick in responding and solving the issue immediately. Thanks Ariel for your concern! I am a very happy customer! I recommend Ibotta to everyone!

Date of experience: February 10, 2025
New York
2 reviews
0 helpful votes
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Great Customer Service
March 29, 2025

I recently purchased an item from Walmart Online. There was a coupon on there for the item, so I clipped it. I also had a cash back offer through Ibotta. I did not realize that I could only get one of these. However, the agent assisting with my claim proceeded with the Ibotta offer. I am forever grateful for this App. The money I have earned has helped me out several times. And the Customer Service Representatives have done everything in their power to assist me. Thank you!

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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Addictive and Fun!
April 6, 2025

The people who go above and beyond to help me are appreciated! =] I refer a lot of people (strangers and not) to Ibotta. I think it's a quick way to learn about products I never would've noticed before and so much more on top of that.:-) One thing I hope they bring back to the app is the section where you can tell Ibotta directly on the product itself if it's not found or sold at that particular store. If it's known to other users then it helps the shopping trip easier so then we know what to expect when we go shopping for specific items. Thank you again!;-)

Date of experience: March 17, 2025
Tennessee
1 review
0 helpful votes
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Everyone needs Ibotta!
April 8, 2025

I have been a member of Ibotta for a few years now. My experience with it has always been positive, and I appreciate the benefits and ease of use. On a recent transaction, several items were missing from a pickup grocery order. At first I was annoyed and figured it was a lost cause based on my similar experience with another app. Finally I decided I would just send in a help request knowing it would probably be rejected. Not only was the process easy, I was pleasantly surprised to get an email response that same night. My cash back was added to my account just as quickly. Thank you Ibotta for the super quick resolution!

Date of experience: March 29, 2025
Arizona
1 review
0 helpful votes
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Missing cash back
February 21, 2025

The Ibotta process works extremely well in processing receipts. For the few times that I haven't received cash back, the Ibotta customer service team has always responded promptly and generously. Thank you!

Date of experience: February 11, 2025