iPostal1

Hi Christie,

Thanks for your review.

We are sorry for the issues you described.

Our Office Plans provide you with a fax line and a phone number. Depending on the plan that you select, you can even choose a toll-free number. While you cannot select the exact number that you are provided with, you will be provided with options narrowed down by state, area code, or zip code. Depending on the filter that you choose, phone numbers that we can provide may have limited availability.

You are always able to add additional phone lines to your plan for an additional fee.

We see that you have been in contact with our Customer Service. We will investigate your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Hi David,

Thanks for your review.

Your subscription begins as soon as you create your account and enter your information, as that is when you are first provided with your unique virtual address.

As stated on our FAQs page, the USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most customers find this process to be both fast and easy.

Once forms are submitted, they are reviewed and approved if in order. According to our records, your documents were initially uploaded on 2/3, and you were notified on 2/4 via email that we required a different address ID from you, as the one you had uploaded is not accepted by the USPS, and you were also informed the since your wife's name is on your account, we still required her completed and notarized 1583 form and her two forms of ID, as these documents are required for each adult whose name is on your account. Your corrected form was then resubmitted on 1/16 and approved by your mail center on 1/21.

You then sent us your address ID, but none of the required documents for your wife, on 2/13, and we emailed you back on 2/14 to notify you that the ID you sent had been uploaded for review. Later that same day, after your newly uploaded ID was reviewed, we emailed you again to notify you that we still require all documentation for you wife, and as her name is on your account, we cannot approve your account for either of you until her documentation is provided and approved.

After this last email was sent to you on 2/14, you did not upload the requested documentation, nor did you reach back out to our Customer Service team. This is why your account is still not yet approved, meaning that your mail center is not permitted to accept any mail, whether it is sent directly or forwarded by the USPS, on behalf of you or your wife.

Our Customer Service team will be reaching back out to follow-up with you and work with you to get your account approved for both you and your wife as soon as possible.

Sincerely,
IPostal1

Hi Eric,

Thanks for your review.

Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.

Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.

As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

We have thousands of happy customers using our service, and we want you to have a great experience as well.

Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.

Sincerely,
IPostal1

Hi Robyn,

Thank you for your review.

We are glad to hear that you are generally satisfied with our service.

Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.

Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Hi Sasha,

Thanks for your review.

We are sorry for the issues you described.

As long as your account is active and you have mail in your mailbox, you should be able to view that mail in your inbox.

You can always check your plan name in your Mailbox Settings and review your billing history in the Transactions tab.

Our Customer Service team works hard to provide the best assistance possible, and we are currently working to add more Customer Service representatives, to meet the needs of our growing volume of customers.

We want you to have a great experience using our service. Our Customer Service team will look into your specific case and reach back out to fully assist you.

Sincerely,
IPostal1