I have placed a few orders with this company over the past year. The candles barely smell when lit, so I stopped ordering those. Wax tarts smell amazing but give off a scent for two warm-ups then they just smell like wax. Decided to give the bath bombs a go as well as the soap and scrubs. Soap is awful; scrubs are mediocre the bath bombs I love! The only problem I have with the company is their customer service is dreadful! I placed an order on July 13,2017, by July 18,2017, it was still "pending fulfillment." I finally received a response to my email
"We do apologize for any delay you have experienced! Effectively on June 30, JICNation/Jewelry-In-Candles closed their doors, and as part of an agreement, JIC Nation moved their customers and reps into Gemstra to allow the opportunity for the JIC reps to continue with their business." Sure would have been nice to have been informed that the company closed it's doors before I placed my order! I requested that "they cancel my order and refund 100% of my money." Only to misled on their website stating "order fulfilled" on July 18th, 2017. NO tracking # nothing. I then contacted them once again requesting they cancel my order and refund my money in full. The reply I got was "your order was fulfilled, if you want to deny the order and send it back we will gladly refund your money - the shipping cost!" So order placed July 13th, 2017 order arrived July 23,2017! I did not trust this company to refund a dime of my money, so I kept the order I paid for. The way I was treated, the mistruths told to me a PAYING customer; I will NEVER DO BUSINESS WITH THIS COMPANY AGAIN! As for the rings... what a joke! I melted my was tart and received a beautiful ring, it had four stunning empty prongs standing like champs where the fake gem SHOULD HAVE BEEN! Three out of the 8 bath bombs so far have all had the EXACT SAME RING INSIDE! This company will never get another dime from me! I will gladly stick to Fragrant Jewels!