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The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
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I would like the product more if my skin was even but, I have patchy skin and it doesn't cover it up, it kind of makes it more noticeable. How do I return it to you?
I love how easy it is to order. I hope it works for me like it says.
Was not impressed with the products. Looked like cake power. Did not hide the blemishes. Thank you for letting me try them. Your products will suit the right person.
I like the reviews, the tryers of your products.
The shopping experience is fine because whatever you order is what you get it's just getting the right product and the time constraint is frustrating
I mistakenly signed up for a delivery every month and my email changed so I was unable to log in to change it. I called their service number and got MAX. He was great! I love the product, in fact it works so good on my arms that I do not need the automatic deliveries; I still have a lot left. Max was able to cancel my automatic deliveries, change my email address, set up a new account for me, and waited while I very slowly (hand disability -slow typer) verified every thing. He was patient, did not try to upsell me, and helped me every step of the way. Not only is the Luminess spray total coverage an amazingly effective product, Max was an awesome and helpful agent. Thanks Max and Luminess
Please For send in card payment again I had to ok it it's fine now.need to pay for it also cancel it don't like it i don't want any more
Ok so stupid just trig to pay fuck
I like this product very much. For some 3-4 years I have always use this kind of foundation with a brush and I love it. Luminess is very soft and covers around the face very smoothly. Thanks for this wonderful product. (Pardon my English, I am not fluent in this language).
The product seems fine so far, though I haven't had a chance to use it yet. I wasn't a fan of the ordering process, I didn't want to go through a trial, I just wanted to place a regular order, but that ended up costing me significantly more. The product is quite expensive, so I really hope it turns out to be worth it..
I'm pleased with the product. The facial products are wonderful. The foundation coverage is very natural. I was skeptical at first because I sprayed the foundation directly on my face and it looked too dark. Then I applied it to the brush and then to my face and it looks so natural. I get so many compliments on my skin. Luminess is the perfect name for this product. It comes well packaged and the delivery time is fast. When they say try before you buy they are honest about that. The full body coverage spray only gave medium coverage on my leg veins. Overall Im very pleased with this product.
I'm very satisfied with this product.
Covering all my freckles, moles, veins and blemishes was fast, easy and the best part is that it didn't rub off at all! Very user friendly!
The screen changes too fast. But, it's user friendly.
The luminess company is a great product and experience. They corrected my address promptly and I received my order quickly
Hard time getting the address corrected
I needed to return my products. I am unable to press the buttons on top.
I only wanted to try certain product, but was sent all of the set, at a price I wasn't prepared to by.
I am a loyal customer of the spray foundation! Easy to use & doesn't settle into wrinkles! And isguild able for full coverage or can be a light application on the go!
It's easy to apply just spray makeup on the brush and brush it on your face. It's smooth and covers very well. It's as easy as one, two, three?
Very creamy and smooth, they ask me what kind d of make-up I have on, no wrinkles or lines or age spots on my face.
It was hassle free to receive my trial package and when that color didn't work I simply alerted you guys and you sent me another color immediately it was stress-free and so easy!
Too much choices 🥰 love it, but my wallet doesn't 😊
Nice coverage. I used it on different parts of my body including my face. However once sprayed, it will get on other things around you. When dried, you're fine.
I didn't fully understand the price. I was already charged and I thought that was if I kept it
The product needs to cover very bad vericose veins. It is not easy but does cover somewhat. A larger brush would be helpful to assist with spraying into brush vs. directly on leg. It takes a little bit to learn how to direct it to the correct place without it going on the floor and about the bathroom. Overall I did feel more confident when needing to wear summerwear and leave legs exposed.
I am going to keep and pay for current shipment but disappointed in color. Was told I had to call in order to report this. I dont have time.
Answer: NOT worth it! The airbrush is fine but the hassle of auto delivery which I didn't realize was part of it is expensive and not worth it! I canceled and still owe per the "agreement"! Very expensive after all this!
Answer: If it is anything like trying to get the money they take from your bank account, after not receiving ANY products. All I can say good luck, this company is very scandalous, just research the name...
Answer: Hey Gloria! We would love to assist you into this matter! If one of the items are missing from your package - we recommend giving us a call so we can get this reshipped to you! Please contact our customer service team, we have available options to call, email, and live chat in! We are looking forward to hearing from you!
Answer: I absolutely noticed an immediate response to this product
Answer: I haven't use it yet. I only purchased the machine for special occasions
Answer: Ruddy complexions--yes (I have Rosacea and it covered the redness). Scarring--no (I have acne scars that were still very visible).
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...