If you are unaware take note that Menards has an F rating with the Better Business Bureau and has more than 150 pages of complaints in a two-year period. There is ABSOLUTELY NO IN CORPORATE CUSTOMER SERVICE that you can speak to. Long story short an employee error of ringing a credit cost me $650. I spoke to someone in the corporate office who works for John Menard Junior this 82 year old CEO. She said the only way to file a complaint is true an email or their website. I told her I did that as well as going to in speaking with numerous store managers only to be turned away. When I told her what happened she said that people cannot fix the problem because if they did they would have lost their job. She said John Menard Junior is the CEO and he sets the rules and there's employees they are paid to follow them. She assured me even though I filed numerous online complaints and sent an email there was no way that error would be corrected. She outright said the problem was just as much my fault as it was the employees. I told her I wanted to email John Menard Junior. She said oh no he is very old fashion and does not use computers. She says he's 82 years old and refuses to retire and comes to work regularly. She said he reads every single letter that he receives. I asked how he could do that when their customer service rating is an F wouldn't he be reading letters 24 hours a day. She said " We are well aware of our F rating with the Better Business Bureau, that doesn't mean anything that's just a place for people to write an opinion". I said well then maybe I should write a letter to John Menard Junior for him to read. She said I guarantee you he will read it but I'm not saying that he would do anything about your complaint. She told me she loved her job and the company she worked for. I told her I felt sorry for her, she is obviously brainwashed. I will not ever spend a penny at Menards and I will do everything in my power to ask everyone I know to stop making John Menard Junior richer than he already is. He is worth $18.4 BILLION. I pointed that out to her and she said, that's right and he makes the rules and we follow them. She did tell me that even though I sent emails and filed complaint forms I should know that the problem that I described would not ever be resolved