I wrote a review a couple weeks ago describing how my first online purchase with www.NordstromRack.com went foul (Sitejabber would only allow me to review this company once so my previous review has now been updated to this one but you can get the gist of the first review in this review also). After 3 weeks of trying, I finally resolved that issue. I was given account credits for the major inconvenience too. That brings me to this review:

I used the fore mentioned credits to purchase some shoes for myself and some shoes for my daughter's birthday that is coming up. NordstromRack.com uses multiple shipping companies for any given order. One of those companies is OnTrac. My new order was sent via OnTrac. For those unfamiliar with OnTrac, google OnTrac's reviews and see just how terrible and unreliable they are for yourself. I opted in for an email delivery notification. I received said notification on the guaranteed delivery date of my package. All seemed great. However, when I got home it was the wrong package. It was for a totally different person, with a totally different order, and a totally different address. My father took the wrong package to the correct address, being the kind man that he is. Here I am, 2nd order in a row going through the same motions that I was so relieved to be done with last week. This is a zero percent success rate and it is unacceptable. That said, if you are a person who expects to receive the correct items, at the correct times, you DO NOT want to buy anything from www.NordstromRack.com. Chances are, you will be terribly disappointed like I am. You'll be spending hours of your free time trying to resolve an issue that should NEVER have happened in the first place. OnTrac is the WORST shipping/logistics company I have ever had the displeasure of using. Companies choose Ontrac because of the inexpensive shipping options they provide for companies like NordstromRack.com, knowing their reputation is bad and also knowing that it will come at the expense of their customers. What does that say about NordstromRack.com? To me, it says that they would rather save a few dollars on shipping, than ensure you or me, their customers, which are the lifeblood of any successful company, have a decent and dependable online shopping experience. Keep this in mind when purchasing from NordstromRack.com. I promise you this, if I can have two bad experiences, one right after the other, than so can you. If you don't mind receiving the wrong package, having to spend hours on end of your free time getting your refunds or finding your package, speaking with C. S. R.'s and Live Chat agents, by all means, you'll LOVE this place. For now, there is an investigation underway to find my package. I am told this should be resolved in 15 business days. Grrrrrrrrrrrrrr!