I ordered from Onlinecarstereo.com because they had what I was looking for in stock and as part of their normal inventory. Upon placing my order, confirmation email sent out automatically, and then two days later I got the shipping notification. The down side, is that I received an email stating that half of my order was "Special Order Only", and would ship at a later date. When I asked about this I received no response. Couple of days later I reached out to their customer service asking about the other half of the shipment. No response. Then they sent me a "How did we do?" email as though their customer service actually did something when no one had reached out to me. I gave them the lowest rating I could give. Within 15min of that review finally got someone to reply to me.

Here's the best part, the items I ordered weren't special order only, they were showing in stock on their website, and yet still they didn't know why it hadn't shipped and stated it was likely due to lack of inventory. Okay, I get that, annoyed by the lack of response (Even an automated message), but I understand online isn't always right. I was told they'd receive the product the following Mon/Tue and that I would get a shipping confirmation mid week. End of the week, I reach out by phone, and they don't know why it hadn't shipped... again. Few minutes on hold and they said I'd be getting a shipping notification shortly for the rest of my items.

Just close shop. Seriously, I could do it better using Amazon marketplace, and make sure that my customer's at least got an automated response with an expected response time so they aren't left hanging. Shipping and operations can be hard but to let something slip when the customer has been reasonably following up is ridiculous and shows that Onlinecarstereo.com hasn't adapted to the times. From what information I got, the truck arrived Mon and everything inventory was updated Tuesday, I would have expected to ship those orders Wed at the latest, but the fact I had to call in and your guy Gio only ships it after being reminded is just painful to experience. Next time I'll stick with Amazon and Crutch Audio, at least I can get the most basic of customer service from them, and I'm not left wondering if they ran off with the rest of my money or if they'll ever ship my order.

I bought a sound stream mono block amp. I received it box looked ok but after opening it i found the bass control knob smashed like the picture below. After days of calling the customer support phone number. I finally got through to Juan Lopez then he said he needed pictures of the damaged bass knob. I sent him 3 pictures the only reply i recice was he had gotten and seen the pictures. I called after 3 months go by. And no email or phone call from him so i called once again never got through to him just answering MACHINE message. I left many MESSAGES but no reply I called again this time i talk to Tammi T in CS department e mails went back and forth with me sending her all the pictures again which i did ALREADY TO JUAN now TO HER. THEY DELIBRITLY WAIT 30 DAYS if opened And 60 days if it is unopened SO THEY DONT HAVE TO REPLACE IT FOR FREE... AFTER 4 MONTHS GO BY I RECIVED A EMAIL FROM TAMMI T SAYING I HAVE TO WAIT TELL MANUFACTURE WARRENTY RUNS OUT FIRST BECOUSE IT IS OVER THE 30 DAY REPLACEMENT POLICY. IT HAS BEEN 9 MONTHS SINCE I BOUGHT THE AMP FOR 285 DOLLARS AND 30 MORE DOLLARS FOR THE CPS EXTENDED WARRANTY... I SHOULD NOT HAVE TO WAIT A YEAR TO GET A DAMN BASS KNOB. THE EXTENDED WARRANTY IN MY CASE TAMMI WROTE ME BACK SAYING IT won't even be available until MARCH OF 2019 Please be patient you will then receive an email to register you have plenty time. If you
Have further questions or issues feel free to call customer service at *******635.
Sincerely
Tammi Town
I bought the extended Warranty called CPS so this kind of thing did not happen well its been 9 months now and still no bass knob i should not have to wait until manufacture warranty i/e sound stream warranty is up for a cheap part like a bass knob! I WILL NEVER BUY ANYTHING FROM THEM AGAIN AND i will not ever recommend them to anyone ever again. Over the years i bought lots of stereo stuff from them thousands of dollars worth from 1999 tell 2018 BUT NO MORE. IF YOUR THINKING ABOUT THE EXTENDED WARRANTY FOR YOUR PRODUCT YOU HAVE TO WAIT TELL MANUFACTORS WARRANTY RUNS OUT i/e who the maker of said product is in order to USE THE EXTENDED WARRANTY YOU BUY at check out and. BY THAT TIME MOST PEOPLE FORGET OR ARE NOT WAITING FOR ONLINE CAR STEREO TO FIX THE ITEM AND MAKE IT RIGHT
Thank god i was able to take the damaged bass knob apart and fix it myself or i would still be waiting another 2 months tell march 2019 FOR A DAMN BASS KNOB then go through the whole BS again AS PER COMPANYS WARRANTY POLICY. THERES MORE BAD REVIEWS THEN GOOD REVIEWS AND THE GOOD REVIEWS ARE FROM THE PEOPLE WHO HAVE NOT HAD TO CALL CUSTOMER SUPPORT FOR WARRANTY ISSUES

This company/site seems to operate outside the realms of reality, accountability, and professionalism, let alone the rule of law. I ordered a Pioneer - DEH-80PRS through them because I'm a normal guy who googled the product, saw it was 5 bucks cheaper with OnlineCarStereo alongside great sites like Crutchfield, and figured I would just go with them, save the couple dollars and wait a couple days extra because I'm not in a rush. Immediately after ordering I recieved an order confirmation email from the site saying my order was recieved, but it takes a couple days to process, weekends not included. This seemed lazy, but normal for a cheaper site. There was no tracking information provided in the email, but I figured that email would come in the next couple days. About a week went by and I gave them a call. The ONLY REMOTELY positive experience about this whole nightmare was that wait time was usually minimal to talk to someone. This first time I called was a week after I ordered, and it was to ask about the tracking information. The guy I talked to was nice enough, and said that the part was on the way from Pioneer. It would arrive the next day on friday and get to me in Oakland from their los angeles warehouse saturday or Monday. The following Wednesday I gave them a call to ask about the whereabouts of my order. They told me, as if this was somehow new developments, that my radio had to be special ordered. None of this made sense since I had been already waiting a week and a half to just recieve a tracking number. It was at this point that I knew that this site was bad news to its core. They told me the pioneer would come on Thursday, and then would be shipped to me Thursday or Friday. I called on Thursday, and they said they didn't know when my radio would arrive that day and they might not be able to send it out until the next day. It is now Friday, I called them this morning to ask if my radio arrived at their warehouse, and they told me that I had arranged a refund the day before, which did not happen at all. The fact that they actually administered me a refund (or at least an email claiming I was being issued a refund) made me so relieved because I was so sure this entire time that they would take my $280 and walk away. When I called people literally couldn't tell me anything about my order, and every time I called I was told something different. The second to last conversation I had with them the woman hung up on me in the middle of me asking how they can operate like this. Once my refund was confirmed, I immediately went on crutchfield, found the same product for virtually the same price, and am now getting it shipped overnight for 70$ because that is how much I value the stress that Online Car Stereo put me through. If giving someone your money and deliberately/explicitly not getting the service or product that you pay for is a thrill, then I recommend this site. If you're ordering the most basic, accessible product that they're incompetent team can order for you and don't mind waiting weeks, or even months, or if youre into medieval torture, than this site is tolerable. If you want to give someone hundreds of your dollars so that they can drag you through weeks of frustration before they tell you they can't get you what they said you could, than this site's for you. If you're at least as professional as a toddler-run lemonade stand and expect someone to give you something when you pay for it, than this site will disappoint you, scar you for life, rob you of weeks of stress-free happiness, and possibly even hundreds of your dollars. I am still waiting on my refund, but I want to leave this review for your much needed absorption and never think about this site or the experience it gave me ever again.

DO NOT WASTE YOUR TIME WITH ONLINECARSTEREO. They are Nothing but SCAMMERS. I placed a $700 order on TUESDAY. I called their customer service the following day to ask about how long it should take to receive the package because I have never dealt with these guys before. They said that before they can ship it I need to pay $180 in SHIPPING ALONE even though their website states that All orders over $99 get free shipping. Not only That but I would also have to change my shipping address from my Home P. O. Box to a physical address which isn't possible because I live in such a rural area. So I changed the shipping address to my brothers house which is in the nearest town over, 100 miles away, which meant that i also had to drive up there. Just to pick up my package. I cringed at the thought of that but they said it would arrive in 3 days flat and because im simply DYING to get my order in I agreed. Considering the fact that I live in Alaska and Im ready to do anything ro get my Orion HCCA and miscellaneous parts ASAP so I bent over backwords and paid for the shipping because shipping was about the same even on Amazon and I had already placed my order and had the money taken out of my bank account through PayPal. I waited FOUR DAYS before I drove up there to pick it up because my brother had just flown out of state for his whifes family emergency the day before and GUESS WHAT. NO PACKAGE. I proceeded to call OnlineCarStereo. You'll never believe what I found myself having to deal with; They ARE NOT open on weekends. I got to leave them a MESSAGE. So I proceeded to call UPS. Because their shipping information didnt make sense. They told me that UPS Never even RECIEVED the package yet. The OnlineCarStereo customer satisfaction guarantee that states that all packages get shipped out within 24 hours. That is the BIGGEST LOAD OF BS I have Ever had to deal with. So here i am FIVE days after I placed my order. 100 miles from home. No package. No response. Iv Never had to deal with such a poor customer service in my ENTIRE LIFE. I just left them Two messages stating that I Demand to talk to the poor bastard who was stupid enough to take the management position because when they call me back they will get an EARFUL. With my luck they wont be open Monday(tomorrow) either because its a holiday. All the more time for my blood pressure to raise. One thing I can promise you is that if I don't get FREE shipping (like their website originally claimed) in return for this BS headache and earful of LIES I will cancel my order. I thought that maybe this just happened to me but after Googling customer reviews for OnlineCarStereo i came to the realization that i was an IDIOT for buying from these guy. They have wasted MY time and they WILL waste your time. I simply can not emphasize enough on how pissed I am after reading all these reviews on how their customer service is a load of ****. Do NOT WASTE YOUR TIME WITH ONLINE CAR STEREO THEY ARE NOTHING BUT SCAMMERS. If anyone has a petition going around to shut this conniving company down, please send me a link and you Will have my signature. Thank you for taking the time to read my rant. The hour of my life i wasted away writing this review will not have been spent in vain if i can prevent others from finding themselves in my shoes. Not to mention the hr and a half I spent driving up and the next hr and a half ill spend driving back home. Please don't put yourself in this situation thinking your going to save a few bux by trying to go through these guys. I repeat DO NOT BUY FROM ONLINECARSTEREO.

P.S.
I have never bothered writing a review on a website in my Life until today. THATS how Pissed off I am.