Here is my transcript of this ABSOLUTE SCAM of a website MAKE then send you confirmation just for an inconvience and also to take to your bank, atterny general. DA, etc. this conversation took about 45 minutes with a lot of waiting in between so at least the company had to pay the person to deal with me so they will not be able to keep as much SCAM money that they have taken!
"Please wait for a site operator to respond.
You are now chatting with 'Vickie'
Vickie: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?
You: CANCEL any and all meberships that are listed with your company this is a fraud. My email address is *******@msn.com my bank has been notified and they will be filing claim on my behalf in any reimbursement
Vickie: Please wait while I check your order details in our system.
Vickie: OK, I have cancelled your Phone Agent Source Membership effective immediately.
Vickie: Your cancellation number is:
Vickie: *******
Vickie: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.
You: all information in this chat are going to be forwarded on to the proper authorities for documentation and proof of my pending reimbursement
Vickie: No need to worry, I have cancelled your account and refunded you too.
You: you also need to send an email to my address confirming the cancelation and reimbusement
Vickie: You can send copy of this chat to your e-mail by clicking send to e-mail link.
You: you ned to send ME confirmation to my email right now, thank you
Vickie: You can save this chat at your end and take printout of it.
You: you are not listening, YOU need to send CONFIRMATION of reimbursement to ME, thank you
Vickie: Ok, you will get an email within 5 minute.
You: Send now and I am waiting for it
You: are you sending it because I have not recieved it yet
Vickie: Please wait for few minute, I have referred your request to concern department.
You: Just send me the email of the Confirmation of the reimbursement and we can both get on with our lives
Vickie: Please wait for that, I have just referred your request it will take time.
Vickie: Meanwhile you can send copy of this chat to your e-mail by clicking send to e-mail link and keep that as refund proof.
You: Just send me the email of the Confirmation of the reimbursement and we can both get on with our lives
Vickie: Just a moment please.
You: are you sending it because I have not recieved it yet
Vickie: Please wait for minute.
You: recieved it thank you
Vickie: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Vickie: Please feel free to come back for any further assistance.
Wish I had found you guys before I signed up. Here's my chat with "Shirley"...
Please wait for a site operator to respond.
You are now chatting with 'Shirley'
Shirley: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?
You: stephen conway. I want to cancel my account immediately.
Shirley: In order to pull up your account, could you please provide me the email address you used to order our services?
You: *******@gmail.com. Cancel it now please. The whole internet knows your site is a fraud.
Shirley: Please wait while I check your order details in our system.
Shirley: May I ask, why you would like to cancel your membership with us?
You: because you are crooks.
Shirley: Did you not get your report?
You: I don't want it. Cancel my memebership now.
Shirley: I'm sorry that you have decided to cancel your Phone Agent Source Membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.
You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.
I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.
You: that's crap. Cancel it now or I'll report you to the authorities. I'll wait; it will take you two minutes.
Shirley: I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.
You: that's exactly what is said on the pages and pages of complaints about your company on the internet. Cancel it now.
Shirley: OK, I have cancelled your Phone Agent Source Membership effective immediately.
Shirley: Your cancellation number is:
Shirley: *******
You: Thanks. This chat log has been saved and sent to fraud sites online. Get a real job for Christ's sake. Do you enjoy ripping people off?
Shirley: Is there anything else I can help you with today?
You: Yeah. Go look in the mirror.
Shirley: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Shirley: Please feel free to come back for any further assistance.
You: I highly doubt it. Somebody else will be visiting your site.
Shirley: Good Bye.
You: go to hell
Chat session has been terminated by the site operator.
Everyone needs to read this report and then file fraud complaints with their home state AG as well as the Utah AG.
In Utah
Better Business Bureau
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BBB Reliability Report for
Net Soft Media
BBB Rating F
Ratings ExplanationEnd Business Review Header
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
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Find out more about Net Soft Media:
Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy
Arrow Feedback
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BBB Accreditation
This business is not a BBB Accredited Business.
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BBB Rating for Net Soft Media
Based on BBB files, Net Soft Media has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
* Length of time business has been operating.
* 21 complaints filed against business
* 2 complaints filed against business that were not resolved.
Click here for an explanation of BBB Ratings
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Business Contact and Profile for Net Soft Media
Name: Net Soft Media
Phone: *******016
Address: ******* Long Ridge Dr
Herriman, UT *******
Website: www.phoneagentsource.com
Principal: Carey Liane Milne, Owner
Customer Contact: Carey Liane Milne, Owner - *******016
Email Address: Send email to Net Soft Media
File Open Date: June 2010
Type of Business: Internet-Based Telephone Service, Background Screening Companies, Identity Theft Protection Services
BBB Accreditation: Net Soft Media is not a BBB Accredited business.
Additional DBA Names: Phone Agent Source
The BBB develops a full report on a firm based on inquiry or complaint activity. This company first came to our attention in June 2010. We are attempting to develop more information on the company. At the present time we do not have enough information to issue a full report. The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.
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Business Management
Additional company management personnel include:
Ms. Linda Bunder
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Customer Complaint History for Net Soft Media
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 21 complaints about Net Soft Media in the last 36 months, our standard reporting period. Of the total of 21 complaints closed in 36 months, 21 were closed in the last year.
These complaints concerned:
+ 4 regarding Advertising Issues
3 - Advertisement did not disclose all conditions required to take advantage of an offer
1 - Advertisement misrepresented a service
+ 7 regarding Billing or Collection Issues
2 - Failure to correct billing errors
1 - None of the Above - Credit, Billing or Collection Complaint Issue
1 - Unauthorized bank debits
3 - Unauthorized credit card charges
+ 1 regarding Contract Issues
1 - Work performed outside the terms of the contract or agreement
+ 1 regarding Customer Service Issues
1 - Failure to provide promised assistance or support for products or services
+ 2 regarding Delivery Issues
1 - Non-delivery of products
1 - Non-delivery of services
+ 2 regarding Refund or Exchange Issues
2 - None of the Above - Refund or Exchange Complaint Issue
+ 4 regarding Sales Practice Issues
1 - None of the Above - Sales Complaint Issue
1 - Sales presentation did not disclose complete pricing information
1 - Sales presentation misrepresented the service
1 - Sales presentation used dishonest sales practices
These complaints were closed as:
+ 17 Resolved
7 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
9 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Company offered a partial (less than 100%) settlement which the consumer accepted.
+ 2 Unresolved
2 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
+ 2 Administratively Closed
2 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
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Government Actions
BBB has no information regarding government actions at this time.
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Advertising Review
BBB has no information regarding advertising review at this time.
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Industry Tips
BBB Alerts Businesses to Beware of Voice Mail Hackers
Detecting Identity Theft: The Quicker, The Better
Has Your Computer Modem Been Hijacked?
Prevent Identity Theft: Find Out Exactly How Safe You Are!
Prevent Identity Theft: Protect Your Paper Files!
Products and Services Offered to Protect Your Identity
Tips on Purchasing Identity Theft Insurance
Vishing is the New Phishing
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BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with Net Soft Media, please let them know that you contacted BBB for a BBB Reliability Report.
ID: *******
Report as of June 22,2010 18:32
Copyright© 2010 Better Business Bureau
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Feedback
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BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F
BBB Definition:
Scale -
BBB Rating Scale
A+
A
A-
B+
B
B-
C+
C
C-
D+
D
D-
F
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:
Resolved - The company resolved the complaint issues.
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.
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This is what I did and this is what happened
Please wait for a site operator to respond.
You are now chatting with 'Alex'
Alex: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?
You: jim w IWANT MY MEMBERSHIP CANCELLED RIGHT NOW
Alex: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?
You: *******@xxx.com xxx-xxx-xxxx
Alex: Please wait while I check your order details in our system.
You: ru there
Alex: May I ask, why you would like to cancel your membership with us?
You: i don't like to be billed 18.95 a month cancel it
You: and i want a e-mail from you verifying that i cancelled this service
Alex: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.
You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.
I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.
You: well alex just so you know there are many many complaints of your services and i have called my state attorney general office on you this morning, this is bull i have to wait 48 hours i want a email or your managers phone number
Alex: Ok, I have cancelled your membership effective immediately. Your cancellation number is: *******
Alex: *******
You: i want a e-mail also stating this or i will file a complaint with the state attorney general on your site
You: it takes 30 seconds
Alex: You can send copy of this chat to your e-mail by clicking send to e-mail link.
You: no i want one from your email to mind verifiy
You: mine
Alex: Ok, you'll receive an email soon.
You: I'll wait send it now
Alex: You'll receive an email within 30 - 45 minutes.
You: If not
Alex: You can contact us back.
Alex: Is there anything else I can help you with today?
You: No I just want the e-mail and no more charges or I will file every complaint I can with my state and notify many consumer groups on line
Why didn't I do this quick search FIRST? When will I learn? Authorized the $1 lookup, then got the same "wait 3 hours story." Then I came here. So, I went back right away and got the live chat and asked "Mary" to cancel my search order and any membership. Here's the chat:
Please wait for a site operator to respond.
You are now chatting with 'Mary'
Mary: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?
You: Cancel search and any membership immediadely please. I just joined and have cahnged my mind.
Mary: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?
Joe Blow: *******@mail.com *******890 Order Number: nnnnnn
Mary: Please wait while I check your order details in our system.
Mary: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.
You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.
I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.
Joe Blow: NO - CANCEL NOW PLEASE
Mary: Ok, I have cancelled your membership effective immediately. Your cancellation number is:
Mary: *******
Joe Blow: Thank you - send me email confirmation with this info please.
Mary: You can send copy of this chat to your e-mail by clicking send to e-mail link.
Joe Blow: I prefer that you send an email verifying my cancelation - please.
Mary: Ok, you will receive an confirmation email in few hours.
Joe Blow: It should only take a minute - I'll wait for it now. Thank you very much.
Mary: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Mary: Please feel free to come back for any further assistance.
Joe Blow: I'm waiting for that email "Mary"
Mary: I have processed your request but it will take 2-3 hours.
Joe Blow: YOU can send me an email in 30 seconds. I'll wait thanks.
Mary: Sorry but as I have mentioned earlier you have to wait 2-3 hours, I have already processed your email request to our email support staff.
Joe Blow: I want you, Mary, to put my cancellation confirmation info into an email and send it *******@mail.com right away. Thanks
You are not currently in a chat session.
This site is a total scam! I was charged $18.95, and had tried to cancel. A total ripoff!
TOTAL RIPOFF. NO WAY TO CONTACT THEM TO CANCEL MEMBERSHIP. NO INFORMATION. BIG FAT LOSERS.