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PortraitPuzzlesReviews 52

3.7

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PortraitPuzzles Reviews Summary

PortraitPuzzles has a rating of 3.7 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PortraitPuzzles most frequently mention customer service and high quality. PortraitPuzzles ranks 1st among Puzzles sites.

service
5
value
5
shipping
4
returns
3
quality
4

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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Amazing product.
November 12, 2023

My Friends mom passed away and she loved puzzles. I ordered 6 different puzzles and gave them as MOMentos. I decorated frames and put one of each puzzle in. I also decorated gift bags to match each frame. It was beautiful. I recommend this puzzle as a wonderful gift.

+4
Date of experience: November 12, 2023
Oklahoma
1 review
0 helpful votes
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Don't do it
January 12, 2022

After receiving a puzzle you gift at Christmas we were quite impressed. As avid puzzlers we have several friends we wanted to send a gift to. After placing an order which I thought I had deleted I went on to place another order.
When I reviewed my order I did not see that the original one had not been deleted. When I received my confirmation via email I saw that the price was double. I am mediately sent them an email after trying to find a phone number to cancel the original order They said it was too late and I'm saying it was within 30 minutes of the order. But it wasn't too late for them to have already withdrawn the money. And they said they couldn't cancel an order that was personalized but I thought that was what puzzle you was all about all of them are personalized right? Anyway I feel like I've been scammed and robbed and I would never ever recommend them to anybody

Date of experience: January 12, 2022
Jay M. — PortraitPuzzles Rep
over a year old

Hi Rolane. I'm sorry to learn about your disappointing situation. This isn't the service you should expect from us.
After searching for an order in our system using your first name, I wasn't able to find one. Could it be that you ordered from another company?
If it is Portrait Puzzles, please contact me and we'll get it resolved.

Jay
jmcnamara@portraitpuzzles.com
608-796-1124

India
17 reviews
9 helpful votes
Follow Precious M.
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For my daughter's 10th birthday, I ordered a puzzle. The puzzle is delivered on schedule and in excellent condition. My daughter adores her present. Even, the customer experience is excellent. The whole procedure is fantastic and easy to follow. Thank you so much for the great present. PortraitPuzzles is fantastic.

Date of experience: April 27, 2021
Jay M. — PortraitPuzzles Rep
over a year old

Thanks Precious! Glad to hear that we came through for you.

Pakistan
7 reviews
1 helpful vote
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A wonderful many humans make a con, yet i've my request in a flash without deceptive, so i'm extremely satisfied along with your management in view of this magnificent conveyance. Keep up the incredible help that I deliver anybody.

Date of experience: December 29, 2020
South Carolina
1 review
1 helpful vote
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Quality puzzles
October 5, 2020

They do a very good job, quality pieces and the size is good., I got the 300 pieces and the sizes are good.

Date of experience: October 5, 2020
France
1 review
0 helpful votes
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Amazed
June 1, 2020

It's just awesome. I have never used it before, but now I can say that this is a tunning resource. The process is quite easy. My portrain was perfect, just perfect. Try it!

Date of experience: May 31, 2020
Illinois
1 review
1 helpful vote
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Nice
May 24, 2020

Thanks to you guys I made a great gift my best friend to his birthday. I haven't thought It would be so great to collect all those puzzles.

Date of experience: May 24, 2020
Michigan
1 review
1 helpful vote
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This puzzle has purple and black and some white. Not at all the colors in the photo I submitted. It's not true to color. I purchased as a gift for my 89 yr old mother who loves her dog and puzzles. It's not true to life

Date of experience: March 24, 2020
Canada
1 review
1 helpful vote
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Puzzle is my hobby
November 21, 2019

Puzzles are my hobby. I ordered the family portrait here. Thanks for the good quality. This puzzle is amazing.

Date of experience: November 21, 2019
Ukraine
3 reviews
0 helpful votes
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Great
November 2, 2019

I'm mad about making puzzles. It's my hooby. These brand is great, I like them and can highly recommend to you.

Date of experience: October 31, 2019
Ukraine
2 reviews
2 helpful votes
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Like them!
September 30, 2019

I adore making puzzles from the childhood. I've tried these ones and I am satisfied with the quality!

Date of experience: September 30, 2019
Oregon
1 review
2 helpful votes
Follow Gene L.
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I ordered a 1,000 piece puzzle. We got to the end and to our dismay, it was missing a single piece, right in the middle of my granddaughters face. Yikes. I contacted customer service. They said they couldn't send a single piece, so they would replace the entire puzzle. They didn't ask for the original puzzle to be returned. I didn't look forward to going through 1,000 pieces to find a single missing piece, but their offer was very fair. When I received the replacement puzzle, I was amazed to find it was entirely put together already! Incredible!

Date of experience: June 17, 2019
Illinois
2 reviews
1 helpful vote
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Greg
December 11, 2018

Awesome puzzle. Truly enjoy working on them. Material is the very best that I've seen. I highly recommend ProtraitPuzzle for those that love doing puzzles. Thanks GregC

Date of experience: December 11, 2018
Poland
3 reviews
5 helpful votes
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PortraitPuzzles
July 26, 2018

A great and creative gift! I got one for my BFF with an old picture of us and she absolutely loved it! Also the product itself is very good in quality. I definitely will be buying again.

Date of experience: July 26, 2018
Canada
1 review
5 helpful votes
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I bought a puzzle as a Christmas present for my girlfriend and used a picture of her on our trip in the summer. The puzzle quality was phenomenal! You will need a high quality picture with the original image link and not a picture that has been compressed by a social media site online, however, PortraitPuzzles explains all of that when you are in the process of uploading your desired picture for print.

The price was very affordable an I loved the feature of how you can customize the amount of puzzle pieces.

Also, I was very happy to find upon arrival of the puzzle that it included a box to house the pieces which also included the final desired picture on the cover of the box to help build the puzzle.

I would highly reccommend this site and product! Nothing but good things to say and it makes for an awesome personalized gift that you can build together!

Date of experience: February 28, 2018
Wisconsin
1 review
3 helpful votes
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Perfect, unique gift.
February 27, 2018

I couldnt be more pleased with my experience with Portrait Puzzle. The turnaround time from order to receiving the puzzle was quick without paying for any kind of expedition. The tin was gorgeous and the puzzle itself was nice quality. The recipients of this puzzle loved the uniqueness of this gift and that it was of a photo of their beloved dog. A beautiful, thoughtful gift for under $50?! You just cant beat that for the puzzle lovers in your life.

Date of experience: February 27, 2018
Wisconsin
1 review
3 helpful votes
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Great service!
February 26, 2018

Turn around time was really quick! And the image looks great! I purchased one for my daughter, and one for my mother and they were both really pleased.

Date of experience: February 26, 2018
Florida
2 reviews
3 helpful votes
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A very, very cool gift.
February 26, 2018

Purchased 3 puzzles for Christmas gifts and everyone love the puzzles. Super fast delivery and really nice packaging.

Date of experience: February 26, 2018
New York
1 review
2 helpful votes
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Awesome gift. Quick and easy website. Great price and a great product. I would use them again. The puzzle and the tin came out great.

Date of experience: February 26, 2018
Colorado
1 review
3 helpful votes
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I like the variety of sizes to make your custom puzzle just the way you want. Also when seeing this company was local, made the decision easy to make. Thanks

Date of experience: February 26, 2018

From the business

PortraitPuzzles.com is an online retail business that specializes in just one product -- custom photo jigsaw puzzles. Upload a photo, choose a puzzle size, and check-out online. We guarantee that you'll be impressed with your photo puzzle.


portraitpuzzles.com
Founded in 2005
La Crosse, WI, United States