Absolutely useless! What's more is they really couldn't give a toss about you, your money, your order or what is now your problem.
We ordered a product from Ralph Lauren on the 27th November and here we are still filling out forms with UPS (who also have no time or concerns for what is now your problem) on the 27th December.
Surely it should be RL taking this poor service up with UPS? Not us! We have recieved no refund or product.
Absolutely nobody gives a toss about it.
Steer clear of both RL AND UPS as neither of them are capable of organising a drunken soiree in pup.

Ralph Lauren do not worth any more. Fake info about delivery. They said me that they cannot effect delivery but on the web site is definitive date

I received a $400 Medium woman Ralph lauren sweater and I washed in delicate circles and it shrink to a baby size I would like to get a replacement

I love clothes from this brand. Initially thought to be an attire for golf players, ralph lauren has expanded its influence so much, nowadays many people around the globe wear their polos.
Sincerely speaking, not only polos are of high quality, but sweatshirts and hoodies as well. Plus the price doesn't bite much, actually. There is clothes both from the mid-segment and luxurious one.

I went into the store in Yorkdale mall and the workers were extremely racist towards me. As a paying costumer I feel very offended and very disappointed I've never felt so humiliated in my life. DO BETTER

You be the judge, this is what their website says regarding exchanges:

- Buy Online, Pickup In Store and Ship to Store orders are not eligible for exchanges, but can be returned in-store or by mail via our online returns process.
​​- PayPal, Afterpay, or Amazon Pay orders are not eligible for exchanges, and can only be returned by mail via our online returns process.
- Orders placed using Klarna cannot be returned to Ralph Lauren, Polo Ralph Lauren, or Double RL stores. Klarna orders must be returned by mail via our online returns process. If an exchanged item is not received, a new Klarna order will be created and a charge will apply.

After reading that, basically if you use any method other than just providing your credit card on their website, you cannot exchange. So if you use paypal for convenience, you cannot exchange something. That's silly considering Paypal is one of the most common forms of payment when purchasing items online. At that point, why even say you offer exchanges. I bought a sweater on Black Friday, got sale price plus 40% off and free shipping. The sweater arrived, and it's a bit too small already for a Medium, and I'm definitely worried it will shrink once I wash it once. Therefore, I was going to exchange it for a Large, but apparently I am unable. I haven't tried reaching out to their support to try and resolve, but this was upsetting. I should be able to exchange an item at the same price, especially if it's in stock at the store. That said, I can't be too mad considering they will allow me to return everything, even if it's on a time crunch.

Disappointed though, I liked the sweater and deal I got. I'll be reaching out to their support to see if there is any other way to resolve this, but for now, not too satisfied considering the price of their clothing.

I Was not happy with the return policy. Attempted to do an exchange for a smaller size and was not able to due to the payment method. I shot with Ralph Lauren quite often and for me not to be able to do an exchange was very disappointing. The representative stated to me that I would have to do a return and then make the purchase all over again. I asked, would I still be able to get the same discount And the representative stated that I would not be able to get the same discount that I got originally.
So make sure you know your right size because Ralph Lauren will not make it easy for you to do an exchange.

I love Ralph Lauren, exceptional quality, outstanding styles, there is nothing bad that you can say. I can't understand the bad reviews. You get what you pay for. However, these items are forever.

Bought a bunch of polos. One was manufactured over two years ago! Of course it faded and shrank like crazy after just one wash. Quality control is clearly absent now at Ralph Lauren.

They send you a coupon saying it's a token of their appreciation for your having purchased something. When you return to the store to purchase something using the reward coupon, they tell you it's not valid for another two weeks...Scam Artists!

I bought a pair of men's shoes in my size, and they are too small. Also, the instep has huge wrinkle inside. Customer service gave me a return slip and after waiting a month they returned the exact same shoes without explanation. So much for the 30-day return policy.

Have been a fan of polo for many years. Recently I purchased 3 v-neck shirts and 3 pair of shorts from a polo store in Vegas. The shirts are not v-neck after you wash them, just look like an out of shape crew neck. The shorts are very wrinkled right out of the dryer. Won't purchase Polo again.

The new ones are thin and sloppily made. No quality at all. I'm a clothes expert. My last 3 visits I bought zero. The smalls are to big for me. I'm 5 7.5 and 160. The t shirts last less then 9 Mos and cost a fortune. Close em down. They no longer have any quality. None. Goodbye pole.

I would rate it 0 if i could
I tried to reach out on several occasions for assistance and never got any helpful information. I guess Ralph lauren can afford to treat their customers this way

I bought two polo shirts and it turned out big. I called them same day and they refused to replace it

This company gives 0 $#*!s to its customers, the return I made by Nov 28 still hasn't been refunded yet, and non of their CS want to help. They have indifferent attitudes and their return policy is not fair for Paypal users. This is a boomer company still making boomer style clothes, which has not caught up to the customer-centric mindset of a modern fashion company. AVOID your pain, I am still waiting for my dollars to be returned to me!

I order two pairs of sneakers last week i received it after 3 days.One pair is perfect and is size 13.the other pair which is size 8 is used.I call customer service the same day and I explained to her issue she told me don't worry we are going to send you a new one and am going to email you a return label just sent the other one I wait a week nothing I call again she never place the my order.Now they cannot do nothing they just as to give a refund because they don't have my size first of all why you sent me a used dirty pair of sneakers instead of a new one that I order.Shame on you.By the way my order number is *******583.

I bought Ralph Lauren sweat pants thinking i would get good quality sweat pants for $125.00. The issue is the pants have a horrible design not thoroughly designed, causing everything to fall out of your pocket 100% of the time you sit down. The pockets open to the side and do not hold anything in them. Had simulator issues with $200 sunglasses which are cheap, flimsy, scratch easily, and both hinges had both screws come loose. For the price its although im paying full price for 1/10 of product. It makes no sense to design products so thoughtlessly.

I accidentally found this online store and decided to order for the first time and I have never regretted, delivery was very fast, everything came in good condition
As a result I am satisfied