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Rugs.com

Overview

Rugs.com has a rating of 4.7 stars from 5,272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, free shipping and great selection. Rugs.com ranks 1st among Carpets sites.

service
160
value
179
shipping
178
returns
61
quality
154
This company responds to reviews on average within 10 days
How would you rate Rugs.com?
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Washington
1 review
0 helpful votes
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Only Rugs!
February 7, 2025

I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!

Date of experience: January 28, 2025
Illinois
1 review
0 helpful votes
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It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you

Date of experience: January 28, 2025
New Jersey
1 review
0 helpful votes
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Rug Purchase
February 7, 2025

Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.

Date of experience: January 28, 2025
New York
1 review
0 helpful votes
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8x10 living room rug
April 12, 2025

Shopping was delightful, After many sites I selected rugs. Com. Your site was very informative. Every question that I had was already answered in the description area. Free shipping is also a plus. Can't wait to receive it.

Date of experience: April 2, 2025
South Carolina
1 review
0 helpful votes
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I Love Options
March 13, 2025

Rugs.com has millions of options to choose from. Setting up a filter simplifies this process & makes for a better experience (highly recommend you do so you don't feel overwhelmed).

Thanks! I had a get experience using your website. Until next time

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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The Perfect Rug
April 14, 2025

I have been searching for the perfect round rug to go under my dining room table. Finding the right size and color combination proved to be difficult until a Rugs. Com ad showed up on my Facebook feed. And within minutes I found exactly what I need…and at a fantastic price!

Date of experience: April 4, 2025
West Virginia
1 review
0 helpful votes
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Superior customer service.
February 16, 2025

The website is extremely easy to use. Service was quick and easy. Love that they have a phone number you can call. There return policy is amazing. Bottom line, there is no risk ordering from this company.

Date of experience: February 6, 2025
Nevada
1 review
0 helpful votes
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Great website
February 7, 2025

Well Itemized products with pictures and summaries. Each selected product includes wide variety of shapes, sizes, and colors. It's so easy for me to make an order.

Date of experience: January 28, 2025
South Carolina
1 review
0 helpful votes
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Satified
April 13, 2025

Got the information that I needed/requested to make a decision about the rug that I wanted in less than an hour. I spent 2 1/2 hours on another site that kept disappearing or shutting down. Thank you for the selections and sale price

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Phone number
April 14, 2025

I had an issue with my phone number in order to process my order. Called the 800# and it was corrected very quickly. I believe it was Rick that helped me. Pleasant experience. I have ordered from them before and with dogs, these carpets are holding up very well and the price is decent. Thank you. Monica

Date of experience: April 4, 2025