Yesterday June 1,2022 Square went offline. Apparently their system crashed. Shortly after a few hours came back online. During that time in off-line mode I swiped the customers card and the payment went through. Once the system was back up and running the payment had been declined and the customer had long been gone. Square cannot give me any information on who the customer was. The lady on the phone did say she tried to try the card again in the transaction did not go through. Later finding out that this cannot be done! Square was not allowed to do that. What the lady offered me for compensation was not what the email actually said. During that time it was after hours so I called in the morning. The compensation was they would waive fees for me up to $1000 or so I thought. But the email said it would be waived for $1000 in sales. The transaction was declined for $90. Now you do the math there. If a customer comes in and buys $1000 worth of merchandise from me, Square takes 3.5% plus $. 10. Leaving me with only roughly if not less than $35 that I saved in processing fees. I immediately called square in the morning because that is not fair with me being a small business. Basically they just threw a number at me when I was on the phone to try to get clarification from the lady she just agreed when in reality she had no idea what she was talking about. I called customer service again and talk to Tish, we were both a little bit confused on how things were being worded, but soon we both we're on the same page. Now I was a little upset but I didn't get mad at Tish because I know it was no fault to her. She was so polite she stayed calm the whole time and we were on the phone for about an hour and a half. She went through everything to try to help me but then she was later notified by her team that there was nothing I could do. I just asked for $2000 more that they did not give me. They would in no way shape or form compensate me for the $90 that I lost while their system crashed. Take it only offer me about $35 worth of free processing fees. It was no fault of my own that squares system went offline and that the payment was declined. If square was still online I would have known and I would have taken a different form of payment from the customer. I am very disappointed in square as a corporation. Currently I am looking into canceling Square and getting a different credit card service. But I just want to say that Tish in customer service was the best ever. I'm so glad that there's actually good people that work for crooked corporation.