When I finally got the product it was decent quality. March 9th (Sunday) I originally place my order and got notified that the expected arrival was between Mar 20th-24th. That was a little longer than I wanted, but given that it is custom printing I got it longer time. March 25th (Tuesday) - I reached out to customer support when there was no orders delivered and the tracking still showed them as "Printing". To which I got an auto reply saying someone would reach out within 24 hours. March 28th (Friday) - I still had not been contacted so I tried the online chat. The chat told me the products had been delivered when they had not even printed. Took me a while but I finally got to a real person (Jorge). Once I did he said they experienced an unexpectedly high volume of orders in late January which created a backlog. Jorge said they were "close to fully catching up on outstanding orders" and told me they could credit me back the amount I paid for shipping. At this point I granted more time. I could understand being behind temporarily and Jorge claimed they were close to being fully caught up on outstanding orders. April 25th (Friday) - I reached out again almost a month later because all of my order were still showing as "printing". I was connected with Alejandra who told me the orders were still in the process of being fulfilled. She gave me the option of cancelling the orders or adding them to a "priority tracker" I asked to be added to the priority tracker to see how long this took. She told me I would receive a new email with tracking information once these products finally shipped (no further tracking information was ever provided). May 7th (Wednesday) - I reached out again because I was still waiting, nothing had changed on the status and I had not received any additional communication. Alejandra replied and told me they didn't have an exact timeline but she would make sure to follow up on the progress. May 28th (Wednesday) - I sent an email at 9:32 a.m. saying I would like to cancel all of my outstanding orders since it had been almost 3 months since I placed the orders and I had received nothing. No response so I followed up at 1:41 p.m. asking to please get a response to my email. May 29th (Thursday) - Alejandra replied and said she submitted my cancellation request to the team in charge. Said the request might take 36-48 business hours (so over a week) to be responded to. She said she would be replying via email once it was complete and I would get a refund. June 3rd (Tuesday) - I reached out again because I had not heard anything back regarding my cancellation. June 6th (Friday) - I reached out again because I had not heard anything back regarding my cancellation. June 8th (Sunday) - Alejandra replied back saying she checked the status and my order was still in queue to be cancelled. She asked me to provide an additional 36 BUSINESS HOURS (Again almost another week) in order for it to be completed June 19th (Thursday) - I sent another email. Outlining in detail how long I have been waiting and how frustrated I had become with their company. I finally received my orders (without ever receiving the additional emails) at the week of July 1st. I can't give an exact date because I was not home and the packages were left sitting on my front porch. July 17th (Thursday) - I got an email from Bosco stating the orders couldn't be cancelled because according to their records they had already shipped. I can say with confidence this has been probably the worst online customer service experience I think I have ever had. And I also feel confident they ignored my cancellation request because they didn't want to refund the money for my product.

They ban all of your designs and later on take them as their own. Never shop there! #WasteOfMoney

STAY AWAY
I'm posting a second review, as this pertains less to my utterly failed order, which my last review was for, and more to the service afterwards. Well, lack thereof, of course!

As I mentioned, the tracking for the mug wasn't working, despite the claim it had been shipped out. Unsurprisingly, it's still not here. The rest of the order has seemingly also gone AWOL. I've not even bothered trying to ask what's up with it, as customer service is sure to ignore my very existence despite hogging my money.

In the end, I filed a PayPal dispute, which I just immediately raised to a claim as it was pointless waiting for them to respond. This was proven true, as PayPal gave Teespring 20 days, yes, TWENTY DAYS, to respond to the claim with information, and they just didn't care to do so, so I won the case and got refunded by PayPal! You'd think I'd be happy with my money back, but this was such a waste of time! Sure, I'm glad I haven't been out sixty-four euros of my hard-earned money, but it's been out of my hands for over a month with NOTHING TO SHOW FOR IT. They just hung me and my cash out to dry for all that time! Plus, I have no clue if my refund will affect the content creator I bought the merch from, I'd feel bad for taking away any of the money they made with their campaign!

Clearly, this company is good at lying and deflecting blame on the coronavirus, but we're past the point where the pandemic is causing a complete halt of service in functional companies. Seemingly, this is not the case for Teespring, and I doubt the virus is really the problem here. Maybe it caused the existing customer support and order satisfaction issues to come to a head, but regardless, it's INEXCUSABLE.

I've legitimately grown frustrated to see many of the content creators I support still only offer their merchandising through this frankly garbage company. This company and their higher ups DON'T care about customer support, they DON'T care if you get what you pay for, they DON'T care to answer PayPal inquiries, they DON'T care, PERIOD. All they care about is getting your money right away, and are seemingly hoping you forget about your order during the refund window of PayPal and Credit Card Companies!

And, to top it off, all the positive reviews on Trustpilot are looking awfully similar. It SEEMS Teespring is VERY LIKELY inflating the score with fake 5 and 4 star reviews, which are all praising fast and helpful customer service DESPITE THE FACT ALL THE LEGITIMATE REVIEWS KEEP POINTING OUT THERE IS NO CUSTOMER SUPPORT, AT ALL! Those just don't smell right to anyone with any grain of sense.

All in all, it seems this company is probably failing, and close to shutting its doors, all the while trying to save its image. If this company, or its executives, had any decency, they'd stop the charade.

STOP TAKING ORDERS IF YOU CANNOT FULFILL THEM. DON'T LIE TO THE CUSTOMER THAT THEY WILL GET ANYTHING WHEN THEY ORDER! THIS COMPANY NEEDS TO SHOW SOME RESPONSIBILITY!

I'm sure to get some snide remark as a reply to this, as they have no issues responding to reviews, next to VERY LIKELY posting fake ones.

Again, THIS COMPANY CARES MORE ABOUT AIRBRUSHING A GOOD IMAGE OF THEMSELVES, RATHER THAN ACCOMPLISHING A GOOD IMAGE BY DOING THE BARE MINIMUM TO ACHIEVE CUSTOMER SATISFACTION. STAY AWAY!

Dealing with this company has been a nightmare.
I've been requesting for a refund for days and AIREEN has been giving me the run around. Customer service is awful. All I got back today was another email letting me know they will give me store credit and to purchase something else from the website. Save your money and shop elsewhere where they guarantee your refund.

Original Message
From Jessica
Sent 3 23 2020 1217 AM
To support at teespring
Subject Re Your Teespring Case Number *******

Hello Aireen,
The material is poor quality, the design is terrible, thin like paper, shows your underwear, very cheaply made, no effort put in this piece of clothing. As a police Officer representing the thin blue line, I'd expect to be wearing a better product. Is this normally what your process is to get a refund back. If so, this information Should be conveyed on your web page.

Best,
Jessica

On Mar 22,2020, at 7 55 AM,
Support at teespring support at teespring wrote

Hi Jessica,

Thank you for getting back to us on this.

Kindly provide me with more specific details regarding the issue on the item received so that I may process a resolution accordingly.

I will wait for your response.

Regards,
Aireen

Original Message
From Jessica
Sent 3 22 2020 1218 AM
To support at teespring
Subject Re Your Teespring Case Number *******

Good Morning Aireen,

I don't want store credit, I would like a full refund please.
Thank you.

On Sat, Mar 21,2020 at 4 13 AM Teespring Support support at teespring
Wrote

Hi Jessica,
Thank you for getting in touch with Teespring Support. Please allow me to look into this for you.

I understand you were not happy with this order. We are happy to offer you store credit equal to the cost of the item on any live design available on our site.

Just go to Teespring.com and use keywords in our search feature to find a design you love.

We truly apologize, again, for the inconvenience. Please let us know when you are ready to use your store credit as we will place the order for you.

Sincerely,
Aireen
Kind Regards,
Jessica

Forwarded message
From Support at teespring
Date Wed, Mar 25,2020 at 3 42 PM
Subject Your Teespring Case Number *******

Hi Jessica,

Thank you for getting back to us on this. Please allow me to assist you further.

I understand you were not happy with this order. We are happy to offer you store credit equal to the cost of the item on any live design available on our site.

Just go to Teespring and use keywords in our search feature to find a design you love.

We truly apologize, again, for the inconvenience. Please let us know when you are ready to use your store credit as we will place the order for you.

Sincerely,
Aireen
Original Message
From Jessica
Sent 3 23 2020 12:17 AM
To support at teespring
Subject Re Your Teespring Case Number *******

Hello Aireen,
The material is poor quality, the design is terrible, thin like paper, shows your underwear, very cheaply made, no effort put in this piece of clothing. As a police Officer representing the thin blue line, I'd expect to be wearing a better product! Is this normally what your process is to get a refund back

Paid $27 for a tshirt that is WAY too large. Wanted XL women's, think I got Man's XL or XXL. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

TERRIBLE wouldn't order from them again. Other companies put out quality products. I WILL NEVER USE TEESPRING AGAIN. XXXXXXXXXXXXXXXXXXCCXXXXXXXXXCCCX

Fast shipping order is always right quality is great
I Wii definitely use TEESPRING again! I have bought 6 teeshirts and 2 hoodie so far.

I recently placed an order on Teespring.com for one T-shirt for my husband. It was fantastic! (He loves it - and hes the type who is very hard to buy for). Shortly after I received his t-shirt in the mail, I received an email from Teespring offering a discount on my next order when the imbedded link in the email is used. I took the opportunity of the 15% off discount and actually purchased 4 animal rescue-themed shirts for myself. (One for him/four for me).

I ordered all 4 of my shirts in a medium womens short sleeved t-shirt style (each print has up to 5 different style options to choose from!). Initially I had trouble with the email link for the discount. I contacted them right after the order was placed as the sale price did not reflect in my total charged. Not only did they answer my email extremely quickly, but they were gracious enough to credit me back the difference, even after I placed the order. I saw the credits right away. Thank you!

Then the shirts came in about 2 weeks later; receiving them in separate packages 3 days in a row. 1 shirt, then 2 more and finally the last shirt. One shirt was a medium womens premium short sleeved tee made by District brand while the other 3 were all medium womens standard short sleeved tees by Gildan brand. I like my shirts to fit comfortably, not form-fitting, so I ordered mediums rather than smalls just for that purpose.

Upon inspection, the District womens premium tee was much smaller in length, arms, waist, etc. It looked like it was still good quality but the sizing differed from the online chart and it did not fit. So I contacted Teespring again. Once again, they answered each email quickly and thoroughly (in total, there were close to 6-7 emails back & forth). They completely surprised me by helping with my order issue with a gracious and generous offer to upgrade the District brand tee to a different style by Gildan (since I already knew the Gildan fit me well) and shipped it right out to me.

They were courteous, friendly, professional and very helpful in each email. I am *extremely impressed* with Teespring.com and the level of care they offer their customers. The shirts are all excellent quality, their customer service is top notch (probably the best service that Ive received in many years!), and the selection of shirts/sweatshirts is ridiculously large! Its really fun to see so many styles on one website. Any theme you want or need, Teespring probably has it - many options of it, too. I was happily surprised to see so many animal rescue/anti-cruelty/animal lover options, to be honest. Thats how I ended up buying four shirts. My intention was to buy one but I just couldnt help myself. Each one seemed to be cuter or funnier or more powerful than the prior one.

Thank you, Teespring! Youve made this entire shopping experience so much better than I could have hoped. You have gained a loyal customer. The way you handled both issues was more than I anticipated, and youve earned my respect and gratitude.

(BTW: I was not asked to write a review; as a matter of fact it was just the opposite. I asked Teespring where I could write a review on their behalf after everything was said & done because I am extremely impressed and completely thrilled with this experience).

Sure, they could have told me to return the smaller fitting shirt and place a new order; but they didnt. They asked me to donate the small shirt (as it would not be able to be re-sold and that would have been a waste). Theyre even conscious of environmental wastefulness. What an absolutely delightful company to do business with! Good customer service and good morals? Thats definitely not the norm lately. Its a relief to know some companies do still care about their customers happiness and not just the bottom line.

I would not hesitate to buy from them again and I highly recommend Teespring.com for the next time youre looking for fun/quirky/stylish T-shirts/sweatshirts. You will not be disappointed!

Where's my stuff? Way overdue!

I live in the EU, Spain to be more specific I bougth two hoodies the 4th of november said to reach my house one from the 20th to the 25th of october and the other from the 30th of october to the 2nd of november, it's 4th of november today and I haven't got any of the two items, which you could guess I even paid around 12 just for the delivery, to be worse in the Tee Spring page it says that the items have already been delivered to my house meanwhile the DHL page says the items are somewhere in Madrid since the 18th and 25th of october respectively.

But even worse than that is that there is no even a complaint button on the Teespring website, not even a refund button, all they have is those customer service you need to call to talk with someone who isn't responsible for the delay or any misunderstandings in the mail company, and I know for a fact that my Address is correct because I have bougth stuff from Amazon, I do like almost once per week and I always get everything in the stipulated times sometimes there's like a day delay and they notify me about it.

And I'm pretty sure after finally recieving it (if I even do) I'll have to pay extra taxes for it aswell, Because it's not enough to pay US taxes I also have to pay the Spanish Taxes, buit I'd guess that bit it's not Teespring's fault, while the rest is.