Honestly, I work for a company that most of the women buy all their office attire at Torrid. I did not know much about the store till a friend of mine told me she worked there. So I checked it out for myself a few times never bought anything felt some of the attire was a bit costly but I was willing to finally make my first purchase here. Normally I would not buy anything here but my gf has a skin condition so I wanted to find her a wireless bra because she gets sores from wires huge ones and they get infected.

Well one of the employees her name is Hannah who works at the Torrid at Meadowood Mall and I had a falling out. I told her and was clear I want to shop at your store I mean honestly how many Torrids are there in Reno? ONE while the other store is just lingerie and I was NOT looking for lingerie. I needed a solid bra for my gf whom I came in with but she and I went to other stores. We did not find one that would be adequate for her!

The first time I walked in the store Hannah and a few of her employees were talking about me I also heard a comment from an employee Hannah about me having a small $#*!. They were laughing and I heard them talking about my girlfriend and I. Lets be honest here not only was that immature how am I supposed to feel comfortable buying anything with that happening. I did not go in the store to cause any issue I did not talk to Hannah did not look at Hannah and I did not buy from Hannah. I have every single right to look around that store!

Well my friend left to go look for bras I went back into the store figured maybe I could surprise her because she was new to Torrid so I wanted to show her the sunglasses and some of the dresses. Did not know they also had bras in the back. So I went into the store again only this time the same thing was happening and an employee came up to me new me by name how strange I have been in this store a few times but never in my life seen this employee how would she know?

Then she says to me you need to buy something now or leave you cant spend time with Hannah like oh really so now I cant browse anything. Prior to her walking up I was in the bra drawer looking for a 3 8D did not see a single bra size and honestly I could have ordered it online but the employee did not help me with that order instead its like buy something or go before I throw you out really throw me out? I get that these employees are friends of hers but in no way shape or form should I have been subjected to such rudeness it was not only childish but I am a customer in the store unless I am causing an issue and I was NOT!

I filled out a poor review for Courtney then a couple days later Miss Hannah filed a civil order which states I can no longer go into Torrid to shop. The order states that she got in trouble because of me and that I filled out a poor review for Courtney well Duh they were bagging on me laughing, pointing, I could hear them saying discriminatory remarks etc etc did not care still purchased the bra and I left the store to go to my vehicle. I did not hang around but I did sign up to be a loyalty member which was also in the civil complaint that I signed up as a loyalty member and that I also was carrying my gun. Nevada is an open carry state but I did not have my gun on me no weapons are allowed in the mall yet the order states I was bringing one in there store total lie.

I am to a point where I am about to get a lawyer and SUE Torrid and its employees for emotional distress, harassment and a whole litany of other things. Honestly, so what I dated her awhile back coming into the store does not make me a stalker I came to that store with another woman to buy a bra that is it. Just as I have a right to file whatever survey reviews that is my right as the customer and basically I got told that I filed a bad review on her coworker. Now how would she know this unless her coworker and her are harassing me that is personal information I am a customer nobody should know what kind of review I leave!

With that being said two of my friends were shopping back in December and Miss Hannah decided she did not like them and told me she was going to also file a restraining order against them and call the cops. So anyone I know now cant shop at Torrid because they will either be harassed, threatened or served with a protective order. Most of that protective order states how I was in the store and they got in trouble. Well I hope they did for harassing me they may not like how I look or the fact of whom I am but I am still a customer and I made a purchase of 50 something dollars for ONE yes ONE plain black bra.

Honestly, not sure how they could want to promote her or anyone on that crew to an assistant or store manager given the fact that this is how this employee acts. So you hate me you do not have to talk to me or look at me but I have a right to shop in Torrid and that right was taken away by someone all because what I filed a review that was not so nice against her employee who was basically rude to me? You cant just go up to someone an say leave the store or buy something now because I know you use to date so and so its not right.

I cant imagine the animosity there at Torrid given the fact that Hannah talks about all her employees how they are lazy sacks of Shi% or how her friend LJ's is dating well the N word, how the crossdresser her number one customer is a fa$ and how he is a creepy cheapskate or how Courtney is fat and does nothing. This is the type of stuff that goes on and I say it in my review because it has to be said. I do not care if people read this review or believe me the point is that after going through this it hurts I am under emotional distress because I cant even go to the mall I cant shop at Torrid none of my friends can go all because I am not allowed to complain about how I was treated. Just as this same person steals from the company when she is alone at least that is what she said but that's who they hire. Point is that whatever they do has nothing to do with me I been here at least a few times over the past couple of months nobody ever really helps me and now that this person I know works there I am being subjected to drama and BS even though I am there to make a purchase!

I was treated poorly again I should be getting a lawyer and sue because I should not be treated by a business this way. Off the clock Hannah can do or say what she wants but if I am in the store shopping I am just that a customer and she has no right to get her employees to harass me and they should not know my personal info and if they do it means they are talking about me. I have to come to terms with the fact that not only has she done this to me but basically my friends at my office cant even shop there now because of the order and it was done on purpose with the intent to keep me out of the store even though I walked in looked through bras found a size and made a purchase. I even signed up for the loyalty program! I was in that store with someone who was also browsing and she got harassed to.

I really do not care if Torrid keeps her but Torrid also needs to understand that they have an employee there who thinks its okay to make fun of their customers, harass them or emotionally cause distress. I do not have to put up with it like I said I should be getting a lawyer and suing because you cant do that to people. I get some businesses are rude but this is harassment and from what I know this company holds its employees to the highest of standards but this? This is really ridiculous so for now how I rate this company will be one star if down the road they wish to up their customer service and treat me like one then fine Id be willing to give the company a higher rating but for now one star end of story! Its not right no matter how you cut it and it just needs to be said! I am more then happy to talk to district about the incidents because I cant even shop here till the issue gets resolved neither can my friends or associates from our company!

Do not ever get this credit card. I made a payment by phone and it did not go through. Next month I made a $10.00 payment on $9.58 and did not get credit. Instead I received a late fee. Do not get the $1.00 for what you owe because it will keep charging you foreverrrrrrrrrrrrrrrr.

Update 1/7/23: Today I called the Torrid store I had gone into to make the purchase discussed in my original complaint. I asked if the prices on the website should match the prices in-store. The store representative at the Lynnwood, WA. Location stated that sometimes there is a price difference but if the customer asks for the online price they will honor it. She couldn't explain to me why the in-store system didn't update with the same info that shows online. She added that the employees have no idea what the price online is (wierd, because they can place online orders for you to have items delivered to the store so they must have access). I asked her, "well if the employees don't know, how can you expect the customer to know?". She added, "well, they have to look and tell us, the customer must request it". So I asked, "so, Torrid expects the customers to come in, & then check the online site on their phones while they're shopping so the know they're not being price gauged?". The employee responded, "yes, we're busy helping customers, we don't have time to look. The customer has to bring it up". I responded that was ridiculous & felt it was very dishonest of Torrid. I added that I felt Torrid could easily fix the problem but possibly chooses not to because many customers would never know or guess they were being taken advantage of. She added, "well, we have lots of customers that love us that come in…", & I stopped her. I stated that I also loved Torrid until I realized they were rewarding me as a repeat customer with Torrid cash & then requiring me to spend them on full-priced items in the store that were on sale for less than the amount I paid, using my Torrid cash towards it online! At that point she rudely said, "well, leave a review". It was very clear that we weren't going to get anywhere & I was talking to the wrong person. I requested the # to call someone who cared, preferably corporate. The employee stated, "you can call the customer care #". I already had a pen ready for the # & asked her for it. She stated, "you'll have to look online, I don't have the #". At that point I just lol! My thought was, "am I on Mars here?!". Am I really the only one that doesn't see everything wrong with this picture?! The customer service was laughable. To have an employee tell me they can't see online prices when they offer to order items online for you that they don't have in-store is ridiculous to put it lightly! Then to tell me you don't have the # for Customer Care when they will, & have in the past for me, also contact them for you when they need to locate your Torrid # or anything else, is extremely telling about the situation. I understand this employee does not have the ability to change a problem as large as the price gauging & dishonesty of a corporation; however, the complete lack of care or understanding & inability to provide any type of service, not even the customer care phone # is asinine! Yes, I can get online but you have it right there by the phone I am 100% sure! It shows defiance in refusing to provide me with info needed to resolve my issue & I'm wondering if her lack of customer service training is actually that or if they're coaches to respond this way in an effort to deter the customer. I did notice they have a D- rating on the BBB of which the are not accredited but there are still several unresolved issues. (I get it, there's a lack of good workers out there to hire, but come on, really? She couldn't show a little empathy, care or give a phone # for the company she works for? I've spent hundreds of dollars over the last several years at Torrid, I'm extremely disappointed & now realize that while I' belivse m when I thought of their name as the meaning of passion, hot & steamy, it's actually the British definition of Torrid meaning; full of difficulty & tribulation! Well played, Torrid, but the truth is coming out & being revealed. This won't be the end of our affair, it just will no longer be one of passion except to that of making sure everyone knows they're being played, scammed & ripped off! Until then Torrid. I accept the challenge!

Original Post: I've shopped at Torrid for years, more recently usually online. However today I had the opportunity of going to the actual brick & mortar store. I had earned $125 in torrid cash that I planned on spending online rather than jn store; however my daughter needed something specific & we decided to go yo the physical this time. We purchased the following item in the pictures today in-store. It was full-price but the employee suggested using Torrid cash towards it to bring the cost down, otherwise it's full price. So as suggested we used Torrid cash towards our purchased l; only to come home and see the very same garment on sale for roughly $23 online! This means I paid full-price in-store & used Torrid cash to bring it down to $25 & still paid more! I could've used that Torrid cash towards another item I wanted! I began looking at other items purchased & prices were all over the board! Why do the prices online not match what's in store. I basically just got scammed out of all the Torrid cash I earned $125 towards full price items in store that we're ion sale online! I could've purchased the same items online and saved my Torrid cash to go towards full price items (like, really full oriced items) I would love like. I love Torrid but this is a HUGE disappointment: the sales reps at the physical store said nothing about the sale prices online for the same item; & shouldn't they all match anyway. I'm sure there's probably some small print they'll refer me to in the long run about this, maybe I've missed it (something like proves reflected online are not the prices reflected in-store, or some crap like that! To me this is very dishonest! They rewarded me for shipping with them online & in-store by me earning Torrid Cash, & then they directed me to use it to save money in store when the same items were on sale online, therefore I was NOT rewarded, I was scammed! Shame on you Torrid! Always, always check the online prices if you ship at Torrid and be sure to know that you're actually getting rewarded by using Torrid Cash. I would like Torrid to please provide an explaination as to why I experienced this and how they can sleep at night knowing they're scamming the very individuals that are supporting & keeping them in business. Pic attached shows one of the items purchased on sale online but full-priced paid in store on same day! Online price $23.49. Price I paid in -store $55.50 -Torrid cash $31.57 Ridiculous!

On a recent shopping trip to my local Torrid store I went in with my daughter to shop for some summer clothes. Once we started looking around the store an associate came up and ask us if we needed help with anything I ask her about seeing serval items on line and if they carried them she said some of them they do and some are a different collection and they don't carry. Then she said let me know if you find the items in the store and if there's a price different let me know and we can price match that. My daughter found several items on clearance which currently is take an extra 50 % of clearance we purchased over over $ 400 dollars of stuff. There clothing is not cheap so to spend this kind of money you would hope they would honor the promotions. Fast forwarding the next day I went through my receipt after checking my email and noticed some of the clothing we bought were significantly cheaper on line. I tried to reach out to the store and the number I called said their not accepting calls at this time… the phone number was on the Torrid receipt. Ok so then called the phone number on the back of my torrid credit card and waited for more then 30 minutes on hold finally at some point on the phone I enter my phone number so I could receive a call back to discuss what happen. I waited for an hour no one called me back so I called for the second time finally I got a man on the phone and explained the whole situation about buying these clothes and then saw the online price is better can we do a price adjustment. "He said I don't think we can do that". I then ask to talk to someone else such as a higher up such as a supervisor he said I have to put you on hold which he did. I then had to wait over 25 minutes for some to get on the phone. A guy by name of TK got on the phone and said he had been briefly told why I was calling and said no they could not do anything to rectify anything and Advised me to go back to the store he was very unprofessional and offered no resolution to making it right. I ask to talk to someone else above this gentlemen. Again I had to wait another 20 minutes more to speak with a supervisor whom he would only offer his name as Jacob from Pennsylvania I ask him did he have some kind of badge number he said no. I explained the entire situation yet again to this new supervisor. He explained to me that there's nothing that he could do and that torrid has two storefronts one was the actual store front and the other was on the online store and they run different sales. I said that makes no sense at all! He then told me to go back to the store yet again. The problem is the store is not answering the phone. I then told "Jacob that I had called earlier and left my phone number for a callback and yet no one bothered to call me back he had no explanation of this. He didn't offer any information on it. I told him this was unacceptable & bad business. He then offered up an apology saying there was no more that he could do for me and at this point in time hung the phone up on me. Customer service is TERRIBLE! Wasting time on the phone cannot get a hold of the store where I actually purchased the merchandise and supervisors not willing to rectify anything waste of time! Think twice when buying!

All three of the orders I've placed over the past few months have taken a month to arrive. On the last two orders, my shipping address was somehow altered in my profile and the packages were sent to the correct street address, but a completely different city and zipcode. I noticed this within 24 hours of placing my order, and called customer service to ask them to update the shipping address. The man I spoke with in customer service was unwilling to help me, stating that if I needed to update a shipping address it would've had to have been done within an hour of placing the order. This makes no sense as the order just sat there in the "processing" stage for over 3 weeks before it was shipped out. There is absolutely no reason why someone at this company doesn't have the ability to go into their own system and update an address weeks before UPS was even notified that there was a package for them to deliver. I was told that I needed to call UPS to have them handle it. When I called UPS, I was told that since Torrid ships their packages with UPS Sure Post (meaning that the package is ultimately handed over to the Post Office for final delivery), they have no way of updating a shipping address in their system. Luckily, I was able to contact the Post Office in the city that the 1st package was sent to to have them grab the package for me once UPS dropped it off and they were able to catch it. As for the second package, I'm not having as much luck. UPS says the package is out for delivery but the Post Office has not received it and can't track the package with the USPS tracking number that is listed on the UPS site. I've since discovered that the incorrect address they are delivering the package to is a business and I called them and spoke to a very nice lady that said she'd call me if they receive it but their mail already came and there was no package to speak of. This package is likely lost at this point and since Torrid's customer service is an abomination, I will like have to file a dispute with my credit card company for a refund. I work in customer service and would NEVER allow one of my clients to walk away with a completely unresolved service issue. If I could give Torrid 0 stars I would. 1 star is being very generous at this point

I made an order at Torrid.com on May 13th for 5 items totaling approximately $200. I needed these items for a short trip leaving on May 31st so I checked the shipping times to make sure I had plenty of time to receive it, which I did according to their website. After about 10 days, it was still processing so I called the torrid customer service number and there was a recording saying that due to the promotion, orders would take longer to ship and the call wait time would be longer than normal. I put it on speaker and waited. Nearly 3 hours and no one picked up. I sent an email to which I recieved an automated reply that I would hear back shortly. I did not. I called again and emailed again. Nothing. On the 25th, I emailed "talk to the president" which I got an automated response again saying that I would hear back shortly. Later that day, I get response saying my order would not be shipping out til approx May27th-May29th. Which is unheard of. I went online to see if I ordered again and paid for express shipping, if I would receive in time because most retailers typically have an expected delivery date on express shipments. There was no option and it now said during checkout(which it did not when I ordered because I specifically checked) "please allow 18-24 business days for delivery" I would not have sent an email to the president had I been able to reach someone by phone, chat or regular email. On May 26th I get a phone call from Torrid form a women who was answering my response from "talk to the president" from the day before saying that they apologize and understand my frustration but due to the promotion, shipping was taking 18-24 days. I told her it did not say that when I placed my order or I would never have ordered from here. I told her I don't understand why Torrid continues to take additional orders if they cannot for fill their older orders. She offered me torrid cash to make up for the issue which I immediately denied as I won't be shipping with Torrid.com again. Again she says she understands my frustration which I highly doubt she cared. She said she would do her best to reach out to the warehouse and get my order out that I had made 2 weeks prior. I told her I would writing reviews based on my experience here. We hung up and approximately 3 hours later, she called me back. I was surprised to get a cal back. She told me she spoke to the supervisor over at the warehouse where my order was and they were going to ship my order out on the first shipment Tuesday morning (Monday was a holiday). I was very relieved as I wouldn't have to try and find items I needed elsewhere and spend more money that I didn't have to get in time for my trip. I checked my account Tuesday afternoon, and it was still "in process". Wednesday evening I get an email saying I have 100 torrid rewards for my shipping delay. (To give you better idea, you need 250 points to get $10 off an order and they give me 100 points lol) it's not even funny to be honest especially because I told the women I didn't want any rewards because di wouldn't be shopping there again. But to think. 100 points for nearly 3 weeks. Unheard of. Needless to say, it was never shipped out as the "talk to the president" phone call I received told me as it's now Thursday and still in process. I sent another "talk to the president " email as it seems this is the only way for me to get in touch with another human at Torrid.com. Why's she even called me back is beyond me, why take the time and call me back hours later after we were done with the call to tell me she talked to the supervisor and they would be shipping out on Tuesday if that wasn't going to happen. I will update if I ever receive.

WARNING ALL TORRID SHOPPERS USING IOS APP!

Let me start out by saying this is the first time I have ever made a concerted effort to alert consumers about a retailer and I apologize for the length.

On Saturday November 2nd, I placed an online order for bras from Torrid. I love their bras and how they fit and the product is something I promoted to my fellow busty friends. I ordered several bras and paid for expedited shipping since I needed one of the bras for an event I was attending.

On Monday, November 4th, I logged into my Torrid app to check on my order. When I clicked on the app, I must have already had it open on my phone because the checkout cart was present and it said that my coupon code was invalid. So I thought well darn, i can't use that couple... and my order didn't go through. So I removed the coupon code and sent in my order.

Then checked my bank account to make sure it processed. I noticed at that time that my order actually processed on 11/2 and then again on 11/4.

I WENT BACK TO THE TORRID APP and saw my items were still in my cart. As if my orders were never placed!

So I called the Torrid customer service line. I spoke to a representative to see if my order from Saturday was actually processed and she said it was already to ship. She saw the order I placed Monday (literally within the hour of me calling.) She stated she was unable to cancel the order. She contacted her manager and they said there was nothing they could do to assist me. I would have to wait until I received the order and ship it back. (I did pay with PayPal which is usually what I use for online purchases so I could not return it to the store.) The customer service rep stated she would waive the return shipping (which is standard actually) and give me $10 of torrid cash (which is what I used towards the purchase). So really there was nothing provided to me due to their app glitch.

The customer service rep was kind and I do believe she tried to do all that she could but was limited in what she could actually to do a customer. I requested that if she could, open a ticket with their app developers to let them know there is a bug in the app.

So as soon as I received the boxes of my duplicate order, I took the return label from the box I opened put it on the other box (never opened) and shipped it back.

Today, on Nov 22nd I received notification that I had been only credited back $88.59 of my $117.59 order. I instantly thought well dang they didn't refund me my shipping even though it was their app's error. My shipping for the order was $23.00. So that wasn't what happened. I attempted to call their customer service line that says they are open until 7pm PT, however I received that message at 6:55pm PT (but whatever it's 5 mins before they close so I am not complaining) I will try again tomorrow.

When I received this notification that I was credited back I of course logged into my Torrid account to see how much my order was. Sure enough still to this day my order that I have now purchased twice is still in my cart. As if I never purchased it.

SO MY WARNING TO ALL. DO NOT USE THE TORRID APP FOR IOS. IT HAS GLITCHES THAT THE TORRID HAS NEGLECTED TO FIX AFTER BEING REPORTED ALMOST 3 WEEKS AGO.

In summary...
1. Their IOS has a major bug that they have not resolved causing users to believe orders are not placed when they are placed.
2. Torrid has done nothing to correct the app issue.
3. They will not refund your total amount when their company is responsible for the duplicate order.
4. Customer service reps are limited in their abilities to actually help the customer
5. This really is disappointing because their bras are amazing.

I plan on following up with customer service tomorrow but... DO NOT BUY ANYTHING FROM THE TORRID IOS APP UNLESS YOU WANT YOUR MONEY STOLEN FROM YOU AND BE COMPLETELY INCONVENIENCED WITH RETURNS AND MULTIPLE CUSTOMER SERVICE CALLS!

I truly think this is not the intent of the company as a whole, but it's due to poor user acceptance testing by the app developers and returns department.

I have been a long time Torrid customer, buying both online and from the stores. I have found that I like the styles and never had a lot of problems with any part of the customer service - until I bought sports bras online. I bought several items to have some new work out clothes including shirts, work out pants, and work out bras. I had assumed my regular size would fit for a sports bra. When I got my order early June, I had a little trying on party and everything fit except for the 3 sports bras - I tried on two, very quickly, leaving the tags on - the third was the same style as one of them, so I didn't feel like I needed to try it on. Disappointed, I repackaged them in the same packages, all with tags on and filled out my return slip. I figured I would get the money back and go to the store and try on some options to see what works best for me in sports bras.

I mailed it within the next few days, and took a copy of my receipt and my slip. Time passed and it was now the end of July. I had followed all the required steps, and I had been very careful to repackage the items after trying them on, and it was past the 6 weeks so I was wondering where my return was.

I called customer service July 27 and they said my return was NOT at the warehouse yet and would arrive there at July 31, and they would start my return. On August 1 I was surprised to see a Torrid package in my mail. It was my return - all three original bras in the original packaging with the original tags I had mailed, my original order slip, and NO explanation of why they were mailed back. My return slip was omitted from the package.

I called them up to find out what happened. The first customer service person kept me on hold 3 times to talk to his supervisor, only to tell me that it WAS IMPOSSIBLE to over ride the ware house sending them back. They claimed the items showed signs of wear which is literally impossible as I didn't wear them.

I asked to speak to his supervisor. Her name was Mary. She said that there was NO WAY to override the warehouse's decision and read me the slip that explained the return of the item - she read it to me at least 2x and told me that I could email the email people BUT THEY WOULD NOT GIVE ME A RETURN. I was perturbed at this but she insisted on reading me the reason for the return again, which didn't make any sense to me.

She told me I could send an email with a picture of the items very clear picture she emphasized, showing no damage.

But, she also told me that she knew the email people were going to kick back my email, that she had seen that happen just recently and in her estimation, my request would be refused. When I complained about that, in the next breath, she told me to go ahead and just do it. She said it would probably work.

But before she would give me the email address, she had to take "3 minutes of my time" to preach to me about the warehouse being supreme before she would give me the email. I even had to interrupt her when her three minutes were up. I believe she was having a good time implying my items were unsellable. Maybe enjoying the sound of her own voice, although I was not having as much fun as she was.

Things wrong with Torrid's handing of customer service in this instance:
1) items that cannot be returned from online purchases should be clearly marked so online buyers can beware
2) If customer service tells a customer a return is started Torrid should honor it.
3) If you do feel in the warehouse that an item has wear or cannot be accepted for return for some reason, you should include correspondence as to why so the consumer knows, along with any ways to question that decision.
4) Warehouse people should not be supreme decision makers. Customer service people on the front lines should be empowered to do that.
5) Customer service people should know how to help the customer, instead of hindering returns and good will. If you are that poor of a company that you cannot afford a few returns, and you are training your customer service people to rebuff them, then you are probably very close to bankruptcy. This tells me you will soon be going out of business especially since brick-and-mortar companies depend more on online sales than ever before.

It's a lot of effort me the consumer to a) purchase items online, b) go through the process of repackaging, documenting and returning them in good faith, c) call customer service twice and on the second time get insulting treatment, and now d) I must go through this whole email process of taking very clear photos of my items to show they have no wear. I should not have to prove good faith you should, Torrid.

I haven't decided yet if I am going to go through that trouble or not. If I do I will document results here as well. Either way I'm am through with Torrid. And I will share this information with all my friends and online so others can avoid having to go through this type of ordeal. There are plenty of ways to buy clothes these days. We don't need Torrid; Torrid needs us.

To start, Torrid makes decent clothes in a very affordable price range. If you sign up for their rewards program, you will get a daily email that almost always has deals for online shopping. Sometimes everything online will be 40% off, sometimes 25% or they will run BOGO deals or another sale. If you catch the right sale you can really cut your total charge. But, you will have to deal with their online ordering which overrides anything decent and good about shopping there.

As far as their clothing I think its on par for what their price range is. I have a few sweaters that have held up for over two years now, and their denim also holds up well. I like their active wear but the pants and shirts I have did not hold up very well. I love the style of their skinny jeans but if you wear one of their smaller sizes ( 12 or their size 0), the leg holes tend to be a bit too large. Ive found their sizing to be pretty consistent in their denim and dresses, but for me the shirts have run large.

Our local Torrid is really tiny, and they generally seem to always be out of stock or low stock in the smaller sizes, and most of what you see online will not be easily found in store.

I needed new Spring clothing and liked quite a lot of items that I saw in their catalogue that was mailed to me, so I waited for their Haute Cash promotion and placed an order online. (Haute Cash promotions give you a $25 credit for every $50 you spend. You are given a limited time frame of when you can use your Haute Cash.) This was on April 11. It is now May 1st for reference.

My total came to just under $800. My mother was visiting from out of state at the time and being that my birthday was coming up, she wanted to pay for the order. We checked out online, everything seemed fine. Later that evening I had an email from Torrid stating that my order had been cancelled, no explanation why. They just direct you to call their customer service.

I called customer service the same evening, and ended up waiting on hold for over 20 minutes two different times, before hanging up. I was able to leave a message asking them to call me back instead. They called me back later that night and the issue was that the credit card used was not my own. To fix the problem, my mother just had to get on the line and they did a three way call with her bank to verify that it was in fact her using the card. That part went fine, but after that the rep had to redo the entire order, which took over an hour. We verified shipping info and that was it.

The next day, another rep called me and asked to confirm the shipping address again. I confirmed with her and then logged into my account to double check they had everything correct, which they did. A week passes by and I check my account to see what the order status is. At this time I had not received any actual confirmation that my order was officially processed or being processed etc, which is unusual. My order said that it was still processing.

At this point I start emailing customer service to ask about the time frame of processing orders. With the order I had earned over $350 in rewards, but since there is a limited time frame to actually use the rewards I was concerned I would lose them. I made a few inquiries and each time was told that the order was still processing.

By this point the order was made over two weeks ago, and I still had yet to receive a confirmation and it looked like it was still processing. I write to customer service a more detailed email about the issues. Days later I receive a call from them, asking yet again for my shipping address. Once I confirm my address, it comes out that the billing and shipping address have to be the same. WHAT?!?! Why were we not told this from the start, I have no idea. I shop online a lot and never had an issue sending things to other people, not even once.

The rep then tells me that since the shipping address would have to be changed to my mothers, who lives on the other side of the country, it would cause the system to force another bank verification, and my mother would need to take part in another three way call with her bank. By this point I am aggravated, and although I could have just switched it to my own payment info, I didnt want to have to go through an hour long call confirming each item in the order. I just called it a wash and let my mother know not to bother with any more verifications if she were called by Torrid. I assumed that was the end.

Yesterday, I had 5 or 6 emails from Torrid about items in my order being cancelled. I log onto my account to see what is going on, and see that the order is still there and the address has been changed to my mothers, who never heard from them or did another verification. I have now asked for them to cancel the whole order.

Their online ordering system is really archaic. Ordering clothes should never be so difficult - whether you are buying for yourself or someone else. Their communication is also pretty poor, and very slow. I do have to say that the reps I spoke to on the phone were great. Its not their fault but the system they have to work with.

Because of this experience I will no longer be a customer, and I would not recommend that anyone shop there, especially online.

I placed an online order with Torrid on Black Friday. I ordered two bras, a dress and a pair of shoes. I have now been waiting going on two weeks for my order and it still says processing online. I called Customer Service on Friday 12/1. I was told my order had been picked from the warehouse but had not been shipped due to shipping delays and I was assured it would be sent out within 3 days, and that if I didnt get it in a reasonable time, I could refuse delivery, um hello, why would I refuse delivery after waiting two or three weeks to get my order? I understand shipping delays near the holidays, fine, but according to many Torrid reviews, no one was ever informed of these shipping delays, myself included. Apparently, Torrids customer service would much rather deal with angry customers calling and yelling rather then just sending out a blast email explaining the issue. Or even adding it to their website at check-out, we are experiencing shipping delays, orders WILL take longer than normal to process. At least giving people the option to decide if they want to wait or not. After being told there was nothing that could be done on Friday, I called again this morning, 12/5. I spoke to a woman who again, said there was nothing that could be done, but I could wait 5 more business days and open a dispute. No thank you, I will open the dispute with my bank. How dare Torrid take money from customers and not deliver as promised. As far as Im concerned, that is theft, not delivering in the time promised. As customers, it is not our fault YOUR warehouse employees cant keep up with orders. I demanded to talk to a supervisor, she said there are none available. Which I found very hard to believe DURING NORMAL BUSINESS HOURS! I told her I would hold as long as necessary. I was then transferred to a supervisor who said there was nothing they could do but that my order SHOULD be here by 12/11. Keyword, SHOULD. Torrid could care less about their customers, and apparently they are all trained to just say we are sorry, there is nothing we can do. Even the supervisors. It is absolutely pathetic that a company thinks it is okay to treat their customers so poorly. Torrid has lost my business entirely. So now I sit and wait for an order that may or may not ever arrive. I entirely plan on opening a dispute with my bank regarding this matter. The saddest part is, my fiance were planning on eloping, the dress I ordered was to be my wedding dress. Thanks for nothing, Torrid.