I have sporadically shopped at WHBM and the quality was fine no complaints. Recently I decided to try them via an online experience. Total nightmare. I will not be back and will walk right past any and all of their stores. You can't really complain about the customer service - THERE ISN'T ANY! Took FOREVER to get a refund on a returned item, fit was weird and trying to speak to anyone there is THE WORST.

I recently purchased a dress at full price from this store, and when I attempted to return it just a few days later—unworn and with tags—I was told it was a final sale. At no point during the purchase was I informed that the item was non-returnable, and there was no clear signage or notice to indicate this policy. I reached out to customer service for clarification, but instead of offering a reasonable explanation or any form of resolution, they simply reiterated the final sale policy without addressing why a full-price item would fall under that category. As a customer, I expect transparency and respectful communication, especially when policies deviate from standard retail practices. Unfortunately, this experience left me feeling misled and dismissed. I won't be shopping here again and would caution others to get clarification before buying—especially on what should be straightforward purchases.

Online order for 3 items placed on 2/21. Account payment for 3 items on 2/21. Email with shipping information received for 2 items. Contact via chat on 3/6 regarding charges and advised 3rd item was shipped on 2/26. No notifications or shipment tracking received. Advised that item should be received by 3/12. Online chat ended abruptly. It happened twice.

I bought a blouse on line and it came defective. I can't exchange it. I have to either return it to a store, or pay to return. And then, I have to buy another one. They say they have a return/exchange policy, but they only have a return policy. Pay to return a defective item, wait a month for your refund, and charge your credit card again for a new one, and hope it's not defective. The store at my mall doesn't sell petites... I'll never buy from them again.

I've Have shopped at White House Black Market in Indianapolis, Indiana at the fashion mall and have had nothing but BAD service each time! The store is never busy and nobody will come up and help me! They just stand up at the register and ring. I used to shop with the store all the time and love the clothing and the service used to be great about five years ago. Now it is so bad that I don't even go shopping there anymore. It's so sad because my whole closet used to be full of White House, Black Market clothing, and I loved each piece. Hopefully the store can get it back together and be back to good customer service.

I bought a suit at WHBM for me to wear to work that fell apart after only wearing it twice & their return policy is so terrible that they won't accept a return even though their product is defective. A professional suit should last more than wearing it for two workdays in the office. Complete waste of money.

I have been a WHBM loyal shopper for years and now I see they got rid of Afterpay. Being a grad student in a rigorous nurse practitioner program, I can't afford to purchase without it. They only offer PayPal, which I do not trust. I phoned customer service and they really don't have any knowledge of anything, most likely because they are in another country. Bye WH!

I placed an order, and they canceled it a couple of days later! No options were given whatsoever! I still need to wait if I need to dispute the charge on top of everything! DO NOT SHOP HERE!

The sales associates are helpful while buying. Some of the work tops are decent quality but I am very disappointed in the jeans. They started to wear thin in 6 months. When I spend so much money on jeans I hope they would last several years. I'll never buy their jeans again.

Bought shirt week ago and they wouldn't exchange it for a smaller size had receipt and tag what a bullshiet I will never spend a penny in that store. I wouldn't give not even one star

Return policy/process is a nightmare. Received email from WHBM confirming return was in transit on 8/24. Almost a month later and all any of the reps can tell me is that it's STILL IN TRANSIT and I must wait even longer. Their policy states that the process takes 7-14 days from the day you ship your return but all the reps keep saying to wait 4 weeks! Ridiculous! I will never shop there again after this.

Whitehorse black market used to be good company to purchase but recently it looks like they are not making good sale so they raised price on all their items minimum $30.00 compare to few months ago, the quality of customer service for on line orders and quality of the merchandise are very low. Definitely do not recommend their items. They used to offer free shipping for 3 days for customer that do purchasing every day from them, now they removed the service. Their item quality especially on Tee-shirts are horrible. Do not recommend this company for purchase good quality

UPDATE: The company eventually credited me to the higher tier and sent some coupons ($5, $15 off, Bday coupon) to honor the tier. If you sign up for the rewards account, just make sure you keep track of your purchases to make sure you are being credited. Also it seems that if you use the coupons, depending on the amount of the coupon, your points go down, so your tier may change. I don't want to specify too much because I'm not accurate on the breakdown of points and coupons.

The company has nice clothes (there are other and better deals elsewhere online, though), but the way they set up the rewards system is a disservice to some of the customers. I am a customer that has spent at least $2,000.00 at the store and had an issue of getting credited the proper rewards (until the company eventually fixed the issue). They send the standard mail coupons like $25 off of $125 every now and then, but for customers that spent hundreds or thousands of dollars, you're supposed to have access to certain things like free shipping on all orders, free returns, various rewards. I'm not sure if there was an issue with my account previously because there may have been a change with the settings or terms on the site earlier in the year? Hopefully customers who sign up now won't have the same confusion as before.

I attached a partial listing of my orders I've made. However after the update, I'll just keep it here instead of deleting it to show some proof of purchase.

I went there to buy a camisole, and as I was shopping around I noticed how expensive things have gotten in the last year or so. I mentioned it to the girls there and they gasped, saying they have noticed it too and it's hard for them to shop. Shop. I had a birthday certificate, so I was looking for a camisole. On my size 8 to 10 and tried a medium. It was so tight I could barely get it over my head. The style I wanted they did not have it an extra large so we ordered one. It came and it was still too tight. I looked like a sausage. It went back the next day as it did not look, feel, or look like a decent piece of clothing. They also no longer carry skirts in store, and that's primarily what I wanted to buy. You could tell the jewelry is from China and it's not worth the high price tag. Even though I had a birthday certificate, it was not worth my time in trouble to even go over. I find much nicer things, better quality at Macy's or Dillard's or even Ann Taylor's with their sales and coupons.
I tried to post a review on another site, but White House Black Market kept coming back saying it did not meet their criteria because it was not favorable. So I had no choice to try site jabber. I guess they're afraid to lose business if somebody has something negative to say.

What a horrible company. If you have a return they charge you your shipping for it to get to you and then $7 to ship it back to them. So if something does not fit your out $16. The product itself was nice but just to big. However, I would never shop there again when charged these fees.

I bought a dress at WHBM for a wedding shower. I couldn't go to the shower because I got sick with COVID. Since I loved the dress so much I kept it for another occasion. A few months later I wore the dress for another occasion. I had the embarrassment of my life when the zipper of the dress broke and as such had to leave the event. I went back to the store to see if they could exchange the dress or get a credit since it was a defective product. I was told that they have 90 day return policy and there was nothing they could do so no only I was out of the money I paid for the dress but also no dress. Be very careful when you shop at WHBM. They don't stand behind their product like other stores do. I will never again buy anything there since I don't trust their products.

My online order was cancelled without notifying me because the amount ($1,000) was too high for someone who does not shop in that store onlin! So it could be my first online shopping but it was my last one for sure!

I bought a Tee on sale but the size was too big. I sent it back, asking to exchange for a smaller size. On the return paperwork, in addition to checking all the right boxes, I wrote PLEASE EXCHANGE and circled it. They refunded the sale price, saying that they didn't have any in stock. Problem is, that when I checked their website, it WAS in stock. So I sent them an e-mail asking them to honor the sale price and send me the smaller size. They waited until the Tee was out of stock and then apologized for the "delay" and said it was out of stock.

UPDATE: I upgraded my review to 4 stars after I received a call from WHBM 3 weeks later apologizing and giving me a credit equal to the savings I had on the sale price of the tee. The rep said they were working through their complaints file.