All Green Carpet CleanReviews 236

Please do not ever use this company for anything. They are a complete fraud. They advertise they take credit cards and quote a price over the phone, then when they show up, they demand payment in full via Venmo at a higher price than quoted. Even if they only take a down payment when challenged, they will take your rug for cleaning, destroy it and return it (late) in ruined condition. At that point their policy is no refunds. They'll talk the talk about doing a "redo" cleaning but all it is is talk. And pointless since they've already ruined the rug you gave them. You'll never hear from them again, nor will they ever return calls or be reachable. Run, don't walk, from doing business with these scammers.

This is the worst service ever! They just ruined my carpet and it turned from milk-white into yellow-grey. I spent weeks making them re-doing their job after what it gets even worse as for color so for its structure and shape.
As for now they say they can do nothing with it.

I would never recommend this company to anyone. Customer service is just a disaster - they don't know anything and change their phone number on their website after this all happened.

Attaching pictures befoer/after

They did NOT do a good job. They were not thorough. Agreed to steam clean: tried to push me to do shampoo option for 3x price. They did the steam job in 15 min and said to call them for the shampoo cleaning.

I was charged a reasonable amount for a couch deep cleaning ($160). The couch was dirty--one could tell it was riddled with dust and dirt just by looking and sitting on it. The deep clean went extraordinarily well and the couch looks good as new.

PLEASE save your time and go elsewhere. This is a scam company that has no one to help after you've been scammed besides a call-center probably located in india. They are compete frauds.

The sketchiest company ever. So unprofessional. Showed up and double charged from quote, didn't removed shoes as requested, behaved so sketchy w cursing when I asked for differences in prices and why upcharged. Got aggressive because we asked. Scared us in our own home. Almost called police, video recorded entire thing and took license plates for police due to this incident. Told them to get off our property. All because we asked why we were being double charged last minute. Stay away!

I'm so heated right now this is how they left my stairs I called them like 7 times…I was hung up on 3 times and told the claims department will contact me

I like this company. The guys cleaned the rooms well. I asked for the cleaning to be done as quickly as possible and they cleaned all the rooms in a few hours. I checked every room and they are perfectly clean!

I had 2 appointments for carpet cleaning in my home before my new furniture came. They called to cancel the 1st appointment and the next day didn't even call to cancel, I had to call and ask at what time they would be at my home. They're irresponsible and unprofessional, finally, I was never able to get my carpet cleaned because it was too late. A generic sorry was the only reason given.

If there was less than 1 star I would give it! Came, soaked furniture and left! And cant reach anyone except a dispatch that cant do anything!

This guy told me to use my brain and common sense when I called him to decline the service.
He gave me a wrong quote as he did not explain important service details and actual prices of the cleaning company whose workers were already in my house to do the job. He also said I had to pay $29 of penalty for declining service since it was unfair to the workers who drove all the way to my house. Funny enough, the owner of the cleaning company who was right there next to me laughed and said the $29 would not go to them and explained to me that All Green was just a referral website doing a lousy job.
The owner of the cleaning company was very nice and professional and decided to do the cleaning service for the price the referral website had given me.

Looks like this is just a lead gen site and then they subcontract to local contractors who don't give a price that's even within the ballpark of the original quote. They'll quote dome like $30-40 room but then when they come over tell you it's closer to $240/room. And before the reply is the price depends on the condition of the carpet, there was nothing particularly bad. It just needed to be freshened up after normal use. Why would we need a carpet cleaner if the carpet was in mint condition? Work with a company who sends out their own people and you will get a more realistic quote

Thank you for your quick and good service! Answered all my questions and solved all my problems very quickly!

Please look elsewhere for this type of service. I am posting all actual/factual information regarding the services provided by this company. My wife scheduled a cleaning and was quoted just over $200 for a small couch, two ottomans and two chairs. When the technician arrived he looked at the work and then quoted me $700. When we called the office, the office explained they only quote the "steam service" without any soap or deodorizer. After some back and forth we settled on a price of $500. The tech also made a call to some number asking if he could give me "the discount" which seemed like a staged event for the consumer. The price for their "organic deep clean" is outrageous and they are simply using a bottle of soap with deodorizer to clean the couch and charging you 3 times the cost. There is no extra effort in the part of the tech. The tech performed the work in about 15 minutes and left. The total visit was 30 minutes, 10 minutes of bantering over the price. After the tech left I inspected the couch, and parts of the couch were already dry, there was still dirt and particles in the couch, the stains were not lifted at all. It seemed as if parts of the couch were not even done. In fact, if you put the cushions back on and had someone look underneath them, it wouldn't even look As if it was vacuumed. Luckily, I have before and after photos that are time stamped and I am now going to be disputing the charge with my credit card company. I was also on the phone with the "office" for over 1.5 hours and they refuse to do anything to help the situation. I hope that everyone can see this review and steer clear of this company. They use unethical business practices and are not adept at the work they perform. Please look elsewhere as this operation should not be performing a service for people.

I would give 0 star to their customer service.
I got my carpet shampoo cleaning done and a few days after the spots were still showing, called them to convey that I wasn't happy with their services and the lady said they can't do anything after 7 days of cleaning.
Next time I called to ask where does it says 7 days on your website or your policy and she hung up!
Now every time I call, it's like they have remembered my number and they immediately pick up the phone and start playing the wait music infinitely long.
Worst service ever!

First they didn't do their job right and now they aren't ready to listen any feedback about their services rendered.

I cannot emphasize strongly enough how awful this business it. The advertise a $50 in home clean up and then charge a huge amount for an area rug cleaning. Additionally, when they took my area rug, I noticed that the man who took it was in a personal mini van with Florida plates (I'm in NJ)... definitely suspicious. The took my run on May 26 and told me it would be returned in two weeks. Its 6 weeks later now and still the rug hasn't been returned. Customer service is awful and I have had to call literally 6 times to find out when my rug would be returned. I have been put on hold for over 20 minutes and then get disconnected, and then get beyond rude agents. I made an appointment to have the run returned today between 1-3:00. It's almost 6:00 and no rug, no call. But I do have two texts confirming that they would be here between 1-3:00. OMG then I called and they said "the texts are just generated by a computer and sometimes are wrong." HUH? OMG AVOID AVOID AVOID THIS HORRIBLE BUSINESS.

I should've looked at the reviews before booking an appointment with this company, I booked an appointment on Monday and they scheduled me for Saturday morning (tomorrow) I get a call at 10:15PM night before Saying they have to cancel because they don't have anyone in my area for tomorrow, but I got a text this morning confirming the appointment (What!) they said they can reschedule for the following Saturday, of course not! I canceled plans to be home for this and now I have to wait until Monday to find another company and definitely going with another more reliable company, A total waste of my time.