Overview
AmericanMuscle has a rating of 4.1 stars from 7,070 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
Assisted by Jason from Atlanta, GA
No pressure, checked availability of parts.
When I decided to purchase I simply called him directly back with the number he supplied and placed my order.
I will order like this again. Thank you
Your Website has way too many freeze, points, refusal to change credit cards, refuses to accept shipment changes, so I actually tried to undo my order but your site froze locking me out. A complete waste of time if you ask me.
Online chat sucks and will give you bad info then close the chat with no notice. Then 300 for a few pieces of painted sheet metal to cover the calipers. Had they been listed accurately with photos showing how thin they are I would have not purchased them. Also your email will get spammed to death with this company. Good luck!
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
Sunday night shopping, asked a few questions late night in chat. 5 minutes later order was placed. Received order by Thursday. Overall great experience
I ORDERED ONE PART FOR A CUSTOMER AND ORIGINALLY PLANNED ON RECOMMENDING THE COMPANY TO CUSTOMERS. INSTEAD, I WONT BE DOING THAT. I HAVE RECEIVED 13 EMAILS WITH ANNOYING MARKETING PROMOTIONS. IF IT WAS 13 EMAILS OVER 5 WEEKS I WOULDN'T HAVE AN ISSUE. IT'S BEEN 4 DAYS SINCE I PLACED MY ORDER. THIS IS RIDICULOUS.
Hello Elijah,
I located your recent purchase for the Spoiler, I apologize for the marketing emails you are receiving I understand it can be frustrating receiving so many emails not relevant to your purchase when you are waiting on an order to arrive. You can unsubscribe from these emails by scrolling to the bottom of the email and selecting "Unsubscribe" then you can check the statues of your order including tracking using the customer portal which is orders.americanmuscle.com. I apologize again and if there is anything else we can assist you with please feel free to reach out!
Thank you,
Allison
I ordered a set of wheels and tires, estimated arrival 03/12. The website says every item is in stock, they shipped 2 of my tires and are now holding the wheels until another 2 tires gets in stock and the estimated delivery date is now 03/24. Very frustrating when your items are shown in stock and you are promised 2-3 day shipping. Waited a week with no email or update. I do not recommend this site.
Hey Caden,
I apologize that you issues with your wheel and tire order and getting them in a timely manner as advertised. I completely understand how frustrating and inconvenient this can be. It looks like you have already spoken to customer service and they are looking into this for you. Please keep an eye on your email for updates related to this. We apologize again and if there is anything else we can assist you with please let us know!
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Schon,
Thank you for providing your feedback I will pass this information along to our chat team regarding them closing it out, I apologize that the product was not what you where expecting. I did issue you a voucher to use on your next purchase with us online or over the phone as a small token of our apology. You are more than welcome to unsubscribe from the marketing emails at the bottom of anyone. We have a great tool called the customer portal which is orders.americanmuscle.com that you can use to get tracking, estimated ship dates and print invoices. If you need anything else please feel free to reach out to us.
Thank you,
Allison