AP Electric & GeneratorsReviews 30

Absolutely terrible experience with AP Electric. We ordered a $21,000 generator, and what followed was a frustrating mess of delays, misinformation, and unprofessionalism. First, the generator was supposed to be delivered on March 28,2025, but the carrier (All Freight Trucking) never showed up. They rescheduled three times, each time making excuses—delays at another location, truck issues, and finally, claiming they didn't have the right truck for delivery. After repeated failures to deliver, we canceled the order and requested a full refund—a request that AP Electric completely ignored. Instead of acknowledging their failure to fulfill the order, they kept saying they needed to "locate the unit" before processing a refund. At this point, the generator had never even arrived, so why did they need to track it before refunding us? It made no sense. We had to go back and forth via email multiple times, and AP Electric's responses were dismissive, unhelpful, and seemed to avoid taking responsibility. They even falsely claimed there was no request to cancel the order—despite multiple emails clearly stating that we were canceling due to their failure to deliver. This company does not stand behind its promises and refuses to take accountability. We had no generator, no service, and no refund. If you're considering purchasing from AP Electric, be warned: their customer service is an absolute nightmare. Avoid this company at all costs.

TI received starter brushes that are too large and don't fit. The diameter of the spring is also too large. I have tried contacting AP Generator Parts three times but haven't received any response. I suspect that the wrong parts were shipped, but without help from AP Generator Parts, I can't be sure. Unfortunately, AP Generator Parts, also known as All Power Electric and Generators, were not helpful in solving this problem.

I purchased a generator from their website under the impression that the generator would ship within the advertised 2-3 business days. It has since been 2 weeks, with limited and terrible customer service from the company. Jannel only provides excuses and excuses as to why the generator has not been shipped, or that it "will be shipped". The second I requested a cancellation of my order, she then claimed it had been shipped, however there was "no tracking number", then it wasn't shipped!
Overall, it has been a terrible experience. Please do not buy from this company.

I ordered $36,000 of generator gear from AP electric. They moved our delivery date back 4-5 times and it took nearly 1 year to take delivery. They also recommended an improper 'switch' and we sent it back for a refund and they kept the switch and never provided the refund. Anyone would be better than AP.

They lie to you and say their generators are in stock. In reality they just order them from the manufacturer, when you place your order.

I ordered a $575 part from this company, when I realized, the unopened part did not fit, I ask them to help me with a return or exchange and flat our just don't take returns. Hard to believe it is 2022 and they would not accept and made know effort to even help.

Ordered a Generac 24KW in late Summer. They said it would ship the end of October. On the 26th I called to check on status. They said not available till March, but if I would downgrade to a 2KW they had them in stock and would ship right away. I said OK. They said due to a price increase it would cost me another $180.00. I said OK. That was on the 26th, I called today and now they say it will not ship till Spring. I said OK, then I want the 24KW. She said OK, but there was a price increase on that. I said how about my original order, she said no you switched so now you pay the new price. I said, "but you told me to switch and you would ship right away." She said, "Too bad". I cancelled the order. Now we will see if we need to void the credit card transaction or if the refund the over $7000. 00. Do not deal with this company!

This company has 0 customer service.
I needed a replacement part for my generator (purchased from them)
The sent me the wrong part 3 times and will not return them.
Shop elsewise as they do not care about customer service.
Rick

This company really doesn't care if the product they sell is damaged. YOUR PROBLEM. No apparent signs of damage to the container when it arrived but when I opened there was a large dent in the front cover.
The Shipping company, ESTES first question was "Did you sign for receiving the item", their answer was "you sign you own it". I called AP Electric because there was no sign of damage to the carton (proven with photos sent to them) and their response was the same, you signed it's your problem. AJ and Tim in their generator division could care less about their customers. PLEASE don't order from this company. I had to pay $130 for a replacement front panel, really sad. I am really not done with this situation yet, I purchased through PayPal and American Express and will send them a complete review of AP Electric and Estes Shipping. The Generac Generator is available from many other sources, do yourself a favor and buy from other than AP Electric.

Absolutely the worst do not do business with these people absolutely no customer service what so ever they send you broken crap and then tell you it's your problem.

Trying to purchase a cord for my generator. On my account I mistyped my phone number and got an email saying they needed to verify my order. I have called 4 times, emailed 3 times to two different contacts, put my question to chat (useless unless you need practice counting from 60 to 0 before being told all operators are busy). Very close to putting a stop payment on the purchase as I can't get anyone to answer. Which leads to my question... Is anybody out there?

Service after the sale
Do not buy anything from this company if you expect any type of service after the sale! 1 They will totally ignore you and tell you to call cummins and Cummins always says contact your dealer or distributor and I asked for AP electric and they will not assist me in anyway. I am unable to use my remote For my generator because I cannot hook it up without aN account and password. I can hire a local distributor to connect the remote but it will cost me an additional $300 and no one cares about after sale service that I did not sell the equipment so I am SOL
ALBERT Young, *******@aol.com, *******330