AquaBliss.co.ukReviews 145

THE worst company I have EVER dealt with. The customer service is appalling, the staff are rude, talk over you, don't want to help, they just want your money! I've saved a long time for a nice bathroom suite but my sink had a chip in it which they refused to do anything about. My husband and I didn't work so incredibly hard for a damaged product and no way of replacing it.
From what I've read online and on Facebook this company is run by crooks - wouldn't surprise me if the 'excellent' reviews given on here are from the company owners!
Avoid avoid avoid!

Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.

Purchased 1200mm Motiv basin unit along with other bathroom furniture.

The Motiv unit is the one that I have a problem with as it hasn't lasted

Aquabliss now sell this unit with a 15 year guarantee.
Well if you believe that you would believe anything!
The drawer units are not sealed around the edges so if there is any spillages or anything that's the end of it.
The water gets into the mdf which then swells.
After that the laminate on unit cracks.

Unit doesn't look very nice once this happens!

Spoke to customer services about it and sent emails, at first things looked positive and they were going to look into it for me.

I had to chase a couple of times as they said they was waiting for a response from manufacturers.
It then took over 3 weeks to get manufactures response and they said it was impact damage.
It's clear from the photos it's not impact damage!
Spoke to customer service again as I wasn't happy with response and they fobbed me off with manufacturers details that were incorrect just to give me the the run around I think.
Then spoke to them again and they didn't want to know!
Be warned that their customer service is extremely poor if you have any problems!

I certainly wouldn't use them or recommend them to anyone now which is a shame as we was really happy with how our bathroom looked when it was new!

Fantastic customer service. Haven't had chance to install the bath and shower yet but pro-active communication regarding my order and the delivery was very good.

Ordering on this site was easy, with confirmation of order details and delivery times very efficient, ordered in 21st dec and delivered before Xmas. Excellent all round purchase experience.

Bought bathroom taps, shower & accessories. When I ordered I knew an item had a lead time. Was kept informed by email & phone of the progress, even phoned me to inform me the stock was arriving the next day & would be sent straight out. Items arrived on time & well packaged. I had a problem with a couple of items being faulty (manufacturing errors, not Aquabliss fault). They responded immediately to my email on a Friday, and the replacements arrived by courier on the Monday. Could not ask for better customer service, and prices great too.

My experience echoes that of several reviewers here. No goods arrived. Eventually they said the courier damaged them but only after I contacted them via CHAT. Their telephone lines don't work apparently... they state a constant technical problem. I waited in again but no goods arrived and no details of the courier we're give at any point. Now I have received an email saying they've stopped trading and I'll have to apply to my payment company for a refund as they won't refund themselves. It sounds to me like I'm unlikely to get my £360 back. Don't waste your money on these scammers!

I have now reported this company to Trading Standards and Action Fraud. There is clearly something very, very wrong when so many complaints are being registered, goods are not being delivered or are faulty and nobody is being communicated with.

Under no circumstances can this company be trusted. The phone line is open but they are allegedly experiencing 'problems' so you never actually get put through. Therefore, any of your correspondence/complaints are most likely to be dealt with via the online chat tool on their 'oh so plausible' website. These chats do not give you a permanent record of your conversation and this is probably why they are so fond of using it. I recommend that you photograph/screenshot any of these chats for evidence as you go along. Better still: avoid using them altogether because despite repeated requests for email correspondence and tracking numbers non of these were forthcoming. Even when ordering a pair of knickers from good 'ol M&S you get a tracking number. The alarms bells were starting to ring.

Under pressure, they supplied my partner with a delivery company name. He then checked the name on Companies House and it was dormant (my partner works in delivery and he knows the process). Aquabliss also could/would not supply a delivery phone number. Why? What's the challenge when they handle such a large quantity of stock? It should be readily to hand. When asked again about this they went strangely silent.

On a positive note, we did get an official email in the immediate moments after placing our original order but no others after this. Why is that I wonder? Back to the online chat: I finally discovered that our two items were, allegedly, damaged on their way to our house and we did not receive them. Yet again, no phone call or message to inform us of this. We had to do the chasing. They seem to employ a whole team of people with Dyspraxia at Aquabliss. The volume of dropped/damaged goods complaints is quite incredible. Maybe they should consider employing Mr Bean; he would do a much better job.

Overall, their communication is diabolical - deliberately so we think - and we have officially cancelled our order via email and online. However, I reckon we will be in for a fight over the return of our money as even their T&Cs are incorrect. As a safety net, we have spoken to our bank and if our money fails to be returned I will be taking further action. I don't slog my boots out in a stressful job to allow clowns like this to take my money. Lesson learnt.