AZAZIE

I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.

I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.

I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.

I just wrote another raving review about the online process of ordering with Azazie.
We first did the try it out, no cost buying as we found out that when you customize you cannot return the dress. The trial dress got delivered within 48 hours! After we saw how nice the fabric, color and fit was, we returned the trial dress and that was the easiest part. You follow the directions and drop it off at one of the recommended UPS authorized dealer. Then we went online and re-bought the dress "customized" because now we have the proper dimensions my daughter wanted. They promised it 2-4 weeks towards the end of the month so I made sure we had time for that, but it came 10 days earlier with the dimensions just right! Best of all, the customization was free, and the buying, returning and buying again process was effortless! Azazie, we hope to return next year for my daughter's Senior Prom :) THANK YOU for a great hassle-free prom dress shopping!

Horrible customer service. The dress I ordered was 2 sizes too small. The packing slip they provided for a return had a barcode to Scan for the return label. The image is so small no one can scan it. My request for a return label by email 3 days ago has been ignored. The customer has absolutely no way to reach this company. They do not answer the phone. They do not answer email. I would rate them a negative 10 on their ability to provide a correctly sized product. I give them a negative hundred for their availability to clients. Azazie should be ashamed of themselves for their complete lack of customer service. If you read the reviews...which sadly I did not...my issues with azazie are a reoccurring theme

Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.

Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.

Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!