Aside from the once decent quality of their clothes which is now worse than Temu, the customer service is awful. I ordered some items, and three weeks later they had not been shipped. I called them and they said yeah, we didn't have all the items so we haven't shipped. Then it took me another two weeks to get a partial refund. I am still waiting for my shipping costs to be refunded. Avoid them!

I ordered a small & they sent me an XS. They would not allow mee to exchange for a Small. I needed to return & they gave me a gift certificate to repurchase. They did not include the sales tax or shipping fee in my gift certificate. I was afraid to order a small again in fear they would again send me an XS so I ordered a medium and I did get it but it is to big. Rather than go through this again. I just donated it to charity and took the loss.

Bebe offers good quality clothes and dresses however their customer service is absolutely atrocious. Even when they make a mistake they will not make any exceptions, effort, or help you rectify the situation. Even if you try to meet them halfway. I Placed numerous orders with no issues, but the one time there is an issue forget about it. They sent the wrong dress size and Bebe said go pound sand. They will not help you and their customer service is nonexistent. It's better to buy via Amazon, Macy or some other outlet, but under no circumstances order directly through Bebe.com you will be scammed into thinking they have a return policy. Order at Venus or some other company, but they absolutely suck so bad that it's impossible to even make another purchase from Bebe.com due to their ridiculous return policy and the reviews on their customer service speaks volumes how bad this company truly is towards customers.

I tried to return dresses I had purchased from them and they would not provide an exception to the return policy. The dresses are intact and I missed the window because I got into a bad accident and fractured my ankle. I offered to send them medical documents proving the accident and the date of the accident with the hopes that they could give me an additional 2 week grace period for me to return the dresses. Their customer service emailed me back and advised that they could not accommodate because they had a strict return policy. I will never ever purchase from this store again!

I purchased 2 of the same dress. One day apart. I didn't like either one. I retuned them both and was charged for 2 shipping fees and 2 return fees. They took a total of $29.28 from my account and I have no merchandise. When I called to speak to someone, the rep escalated my complaint. A lady called me back and said that it is the "consumer's responsibility" to read the policies and that she wasn't going to refund any of it. She was very snide. I asked if there was anyone else that I could speak with and she said, No, I'm the highest person." I have been shopping with BEBE for YEARS! I will never spend another dime with them. CONCUMERS BEWARE! Horrible customer service!

Please always calculate at checkout I do not trust them.
I had several bad experiences with them, the last one was yesterday. I bought couple of dresses but one of them was one of the expensive ones, was at a v good price. Okay I understood that they have moved locations. I received a refund email for the expensive one yesterday although it is still available on the website but at full price they told me there is something wrong with our website. Till now it shows available.
I called customer care which they do not care. Then to a supervisor which totally you are the last of her concerns, she made me feel like a beggar. Lastly I asked her to grant me the discount that got on that dress so i can reorder it or any of the same price dresses she said i will give you a discount but on specific dresses. Of course some of these that are sitting in the ware house and no one is buying them.Shame on them. One more thing quality and styles are not worthy anymore.
In their case Customer care should be who cares.

I ordered a dress for New Year's and I ordered it on December 28 pay the extra next day air shipping. They shipped it the next day and now it's saying you will arrive on January 2. I called and spoke to an individual and he said you will receive it by Saturday the 30th called back and asked to speak to a manager and the manager was rude and did not care. Do not purchase anything from BB. They are the worst and they have the worst customer service.

I recently had a highly disappointing experience with my recent purchase, as I received an entirely different item than what I had originally ordered. This mix-up has left me feeling frustrated and dissatisfied with the overall shopping experience.

First of all, the item I ordered was ordered mens blue shirt which was amount of Rs-897 that I had been looking forward to receiving. However, upon opening the package, I was dismayed to find a different product T-shirt with no logo and brand altogether. The incorrect item not only failed to meet my expectations, but it also did not serve the purpose that I had in mind when ordering.

The process of rectifying this mistake has added further frustration to my experience. After checking for the return policy I was shocked,the return policy also so difficult.
Moreover, the replacement process has been an inconvenience. I had to pack and return the incorrect item, bearing all the expenses and inconveniences involved in returning a package. This added unnecessary hassle to an already frustrating situation.

Overall, this experience has left me questioning the procurement and fulfillment processes in place. The lack of attention to detail and poor customer service have eroded my trust in the company. It is disheartening to see such a disregard for order accuracy and customer satisfaction.

I genuinely hope that the company takes my feedback seriously and uses it to improve their internal mechanisms to prevent such discrepancies in the future. I would advise potential customers to be cautious when ordering from this company and to double-check their received items for accuracy.

In conclusion, my experience with this order has been highly unsatisfactory due to the incorrect product I received and the subsequent difficulties in resolving the issue. Consequently, I strongly recommend that the company reassesses its processes to ensure better customer experiences and eradicate future mishaps.

I used to be a regular at Bebe, Reps called me for the new arrivals. But since the switch of ownership, it's gone down the drain. I don't feel like purchasing from them due to inefficiency, unprofessionalism, horrible policies and basically not caring about customers. Their sizes are not true to size so we have to not only pay for the shipping fees twice but also a higher price than the original purchase price. I feel like NOT shopping at all. I have useless items in my closet with tags attached because they don't take it back. Well sizes are not true. My loss but most importantly their loss.

I decided to Xmas shop on Bebe's website. I purchased a total of $221 in items on November 18th. They were delivered on November 23/24 time frame. Since they were Xmas gifts, the individual did not have the opportunity to receive them until Xmas. Given all the airline delays@ that time, they received them two days after Xmas.

The items did not fit. I attempted to return them via their website. It would not allow me to. I looked up BeBe's corporate office address & sent the items there only for them not to be accepted. I found another address & sent the items there with a signature required upon delivery on both attempts.

The items were accepted. I received confirmation of delivery from the USPS. Time went on, and I never received a refund. A filed a complaint with the Attorney General of California - where BeBe corporate office is located. The Atty. General acknowledged receipt of my correspondence and contacted BeBe. They did not respond.

After still not receiving no refund, I contacted my credit card company and filed a dispute. The cc company contacted BeBe, which BeBe did not respond right away. Their response was that I did not cancel the order and I received the items. The submitted proof of delivery to me. This was not the issue. I submitted proof of me sending the items back and proof of delivery with a signature. They never responded to the cc company.

On April 11th, I received notification that the conditional credit f $221 issued by the cc company on 2/16 is now permanent. DO NOT PURCHASE ANYTHING FROM BEBE. They are not a consumer friendly company.

I purchased a dress from Bebe paying express one day shipping. The order was placed on Dec 1st after their cut off date, but I would have expected the order to ship on Friday and reach me on December 3rd. I received the item on Dec 5th. I received it way after when I needed the dress. I called customer service and they said they cannot refund the express shipping because they shipped the item on Dec 2nd! ( they shipped after I sent an email to customer service late on Friday evening! In Boston at 6pm). The said once it is with UPS they have no control! So essentially they were saying that their one day express shipping is not reliable as it is not going to reach you. Why do I care about the Supply chain issue that Bebe is experiencing when they are promising one day delivery with express shipping?! I do not recommend buying from Bebe if you are in any kind of hurry. They will not only not give youa refund, but will argue with you to the end. Their customer service is horrible.

Will never purchase from this company again because they keep your money and do not process returns; they are a scam.

Logo tops are the best. It makes you beautiful and graceful. I tried a lot of shirts but this bebe shirt are the best

12 September - Ordered two items
28 September – Bebe shipped two items
28 September – Two items delivered
6 October - Returned one item, wrong size
6 October - Ordered different size for the item returned, they don't do exchanges
11 October – Bebe received the one returned item
14 October - Second order for different size was cancelled by Bebe, out of stock
14 October - Funds for second out of stock order were refunded
18 October - Called Bebe to determine status of refund for item returned on 11 October. They told me I had to wait 20 business days
7 November – 20 business days plus 30 minutes from receipt of returned item, I called Bebe to find out the status of my refund. They initiated the refund at that time, while I was on the phone.

There are numerous things wrong here. The slow shipping, over 2 weeks, there is no indication that the wait is going to be that long. Oh yeah they wave the COVID flag, but no indication of exactly what that wait is going to be. No exchanges. An inventory system that isn't accurate, a 20 business day from receipt to refund policy and finally I had to call to initiate the refund. I hope Elon Musk buys this company so he can fire all of them and start over. I will never do business with this company again.

Bebe hides behind policy and does not work with customers. They have a tag on dresses that, it removed, they will not allow you to return the item. Unfortunately the tag is on the side of the dress and is very easy to pull off when pulling a snug dress up. All other tags are on and they will not refund me for the dress. Yvonne, supervisor was extremely unhelpful and hid behind policy vs trying to make customer happy. Now I have a store credit with a store I will never do business with again. Do business with retailers that try to keep customers happy.

I have order 2 items over $240. Delivery man never hand it to me the package but he left the package outside my door where the package was stolen.

After contacting the customer service- sent them an email with the footage that package was stolen. Customer service replied back stated that they won't help me sorry. I've asked them to resend the items and this time they need to ask the delivery man to hand the package to me directly but bebe costumer services didn't reply to me and blocked my email.

They stole my money - shame on you for blocking my email and I am unable to email them again. My email bounced back. Shame on you for doing this to customer and stealing $240. I

Ordered item, next day item listed for 1/2 off. Asked for price adjustment, not able. Ok, was told to order again and return. Ordered again, at cheaper price(sale) but size was to small. Correct size available, asked for exchange and was told no returns on final sale price. Love the product just wanted to exchange what was clearly available instead of being stuck with two of the same item. Customer service could care less, kept saying no returns, but I wanted and exchange. If I had read the reviews, would have never ordered. Do not order from this site, too much money is spent to have horrible customer service

There is a chance you will not get your order or your money back. I realized my experience is not isolated after I read the rest of the reviews

The won't let me redeem my $90 gift card! I tried several times, spoke with several people that said I can use it and when I try to pay won't allow me. Now they said, you cannot use it because change of ownership! That is ridiculous! So I just lost $90 dollars?

I'm a disabled mom "and I often need help putting on my clothes due to my conditions. I ran across these jiggins by b e b e they were incredible soft stretchy and comfortable! And I'm plus size I definitely recommend them
Among angels cashapp

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