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DaimerReviews 135

3.9

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Daimer Reviews Summary

Daimer has a rating of 3.9 stars from 135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Daimer most frequently mention customer service and steam cleaner. Daimer ranks 6th among Cleaning Products sites.

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2
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2
returns
1

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Colorado
1 review
0 helpful votes
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Arrived
February 7, 2023

Daimer makes fantastic products I rely on daily, thank you for the filters

Date of experience: February 7, 2023
Indiana
1 review
0 helpful votes
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We purchase a steamer / pressure washer. We order an additional high pressure steamer hose. Daimer send the wrong hose and never send the second hose which was shipping from different warehouse. They don't answer Email or return phone calls. Even when we explain to them that the hose they send literally melted the hose making it really dangers to anyone using it. Now we want a refund for the hoses. I guess we are going to go thru legal channel to get satisfaction.

Date of experience: July 15, 2022
Connecticut
2 reviews
0 helpful votes
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I purchased a used CVP 3000 recently. It was a bit daunting, given the number of accessories along with minimal technical aptitude. So, I reached out to Customer Service. Both Bill and Matt provided detailed, thorough and friendly responses, allowing me to eventually properly use this incredible machine. This is right up there with the best customer service I've ever received.
I'm really looking forward to years of "green" cleaning.
Keith

Date of experience: November 12, 2021
California
1 review
0 helpful votes
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Besides my car, this was the largest amount of money I have spent on a machine! I was nervous that it would not live up to my expectations but it did. This thing is a beast, the model I bought was probably overkill because it is just for my house but I don't regret it, this machine can do so much and it's one of very few in this price range that have a vacuum function which was important to me.
I'm trying to limit the use of chemicals in my home and this steamer allows me to get rid of most of them, I am also dealing with GIardia a new kitten brought in the house and steam is one of the only proven ways to kill it in the environment, and then of course the pandemic is a concern... the steamer was a perfect solution to all of this but unfortunately the common (and less expensive) steamers you find in home improvement stores and such don't get hot enough to sanitize, that's one of the reasons I went with this one.
Customer service is very friendly and knowledgeable, after about 2 weeks of research on other comparable steamers I finally decided to go with Daimer and that was mostly because of the customer service... there are a couple of other machines that are VERY similar in performance but when calling those other companies with questions they made me feel like I was putting them out to ask for any info that was not already on the website... I'm about to spend over $3000, of course I have a lot of questions! Also replacement parts are much less with their machines, which matters in the long run.
I had one issue a few weeks after I started using the machine and they were on top of it, sent me a new machine with zero hassle. I'm used to dealing with companies that have great customer service when they are SELLING you something but as soon as you have an issue they can't be bothered so this was a big deal to me that customer service continued to be friendly AFTER the purchase. I have no regrets at all!

Date of experience: November 5, 2020
Cheryl S.
0 reviews
0 helpful votes
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Extremely easy
September 9, 2020

Extremely easy. I was going to order via Amazon but glad I looked directly at your website.

Date of experience: September 9, 2020
Michael K.
0 reviews
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I have always had a good, I did experience a delay on delivery which, they did over night at no extra cost, which I appriciated.

Date of experience: August 22, 2020
Harriet T.
0 reviews
0 helpful votes
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According to the website, I was supposed to get 50% off of the upholstery wand, but it does not show that discount was applied to my purchase.

Date of experience: August 10, 2020
Sheila K.
0 reviews
0 helpful votes
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Really should have a discount for customers especially for personal residential use.

Date of experience: July 31, 2020
Frank S.
0 reviews
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Great products very high quality
July 2, 2020

Great products very high quality. Been using the steamers for a decade.

Date of experience: July 2, 2020
Tori B.
0 reviews
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Difficult to order accessories online but when I spoke with the sales department they took care of everything.

Date of experience: April 18, 2020
Angela B.
0 reviews
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I've used your product before and it's the best carpet cleaning machine one can buy. Thank you for a quality product.

Date of experience: April 5, 2020
Diane G.
0 reviews
0 helpful votes
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Easy to use this site
March 30, 2020

Easy to use this site.

Date of experience: March 30, 2020
Eric W.
0 reviews
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Thermostats worked great!
March 11, 2020

Thermostats worked great!

Date of experience: March 11, 2020
Jim G.
0 reviews
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Super easy
December 29, 2019

Super easy

Date of experience: December 29, 2019
wilder L.
0 reviews
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Great products
December 16, 2019

Great products.

Date of experience: December 16, 2019
Marie A.
0 reviews
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Super easy process!
December 7, 2019

Super easy process!

Date of experience: December 7, 2019
Matt w.
0 reviews
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Easy to find what I need!
December 1, 2019

Easy to find what I need!

Date of experience: December 1, 2019
James C.
0 reviews
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Easy to order
November 15, 2019

Easy to order. Thanks. Also customer service was great.

Date of experience: November 15, 2019
John P.
0 reviews
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Nice and easy
November 12, 2019

Nice and easy

Date of experience: November 12, 2019
Alisha P.
0 reviews
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Seemed easy and to the point
November 5, 2019

Seemed easy and to the point

Date of experience: November 5, 2019

From the business

Daimer Industries® is the undisputed, world's top ranked brand of steam cleaners, carpet cleaners, pressure washers and auto detailing machines with customers in over 200 countries. The company's customer list includes the White House, some of the largest and most recognizable national and multi-national names, and hundreds of thousands of others ranging from homeowners, small companies, all branches of the military, health care, hospitality, and many more. Our customer list displayed on the website offers merely a small fraction of Daimer®'s total customer base.

Importantly, Daimer® employs a large number of Product Specialists with many years of experience to offer those who require the best guidance and direction towards the appropriate technology and specific model. We absolutely do not want anyone to purchase the wrong machine for the targeted applications.