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Designer-DiscreetReviews 383

3.2
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Designer-Discreet Reviews Summary

The company generally enjoys a positive reputation, with many customers praising the quality of products and the speed of delivery. Supportive customer service is frequently highlighted, with representatives providing timely and knowledgeable assistance. However, concerns about inconsistent product quality and issues with order fulfillment have been noted, with some customers experiencing delays and receiving incorrect items. Additionally, there are complaints regarding the clarity of return policies and communication difficulties. Overall, while many customers express satisfaction and a willingness to repurchase, there remains a notable segment of dissatisfaction that the company should address to enhance its service reliability.

This summary is generated by AI, based on text from customer reviews

service
47
value
44
shipping
46
quality
46
GB
1 review
0 helpful votes
Follow Terry T.
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Avoid avoid avoid
July 11, 2024

Do not use this website they can not be trusted send out wrong items avoid avoid avoid, seliing counterfeit items, he worst website you can use

Date of experience: July 11, 2024
Illinois
1 review
0 helpful votes
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SHADY CO. I wanted to order the Cartier Love Bracelet. There is no form to specify size or color. When I asked for more info. Via chat, I was told to put my requests in the "Notes" section and pay ahead even though I didn't know if they had the item I wanted in stock. I was told that they offer full refunds if they send the wrong item but they would NOT tell me, specifically and after asking 3 times, if the refund included return shipping. This is what they wrote instead "first learn some manners, this is not some tuck shop, respect is paramount to us and all our customers understand this fact, you may purchase elsewhere, we do not do business with fools like your self, rude and arrogant people are not welcomes here". The feedback section on the website does not work and the email I sent was returned undeliverable. Such a shame, I guess they've really gone downhill.

Date of experience: May 17, 2024
Florida
2 reviews
3 helpful votes
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Ive ordered several times from them. The first time was a good experience. Good quality bag, no complaints. 2nd order came in and quality of one of the LV bags was terrible but the other chanel was good. Ordered again (3 bags) and they only sent 2. After much discussion they said they would send again with my next order. So i should now have 2 bags coming. Only 1 came AGAIN. Never sent photos, never sent tracking number, out of stock of everything. After 3 months of hunting down my order I finally received. The quality is TERRIBLE, not even real leather. I would not be caught dead with any of these bags, looks so cheap and fake looking. Cant even wear in public. NEVER AGAIN. Save your money! Quality and service is AWFUL now.

Date of experience: December 9, 2022
Brazil
1 review
1 helpful vote
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La communication et la transaction se sont déroulées sans problème. Expédition en une nuit. Ces gars-là sont la vraie affaire. Un service client incroyable et c'est exactement ce que je recherchais. Je suis extrêmement satisfait de tout et je recommande vivement de faire affaire avec ce magasin.

Date of experience: October 25, 2022
Brazil
3 reviews
0 helpful votes
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Bestellung erhalten, alles ist wie immer top! Toller Service, 100% Original ohne Zweifel, schnelle Lieferung, sorgfältige Verpackung! Meine besten Empfehlungen für den Kauf, Jungs arbeiten großartig, Respekt!

Date of experience: August 12, 2022
Nigeria
1 review
0 helpful votes
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I had a wonderful experience with Designers discreet. I will start with customers service, when you message them on live chat a person answer your queries question promptly and with full product knowledge which makes it easy for customer to choose what they are actually looking for. I ordered a Gucci wallet that I received in good condition and in the time frame promised, also the transactions was very smooth highly recommended

Date of experience: June 28, 2022
Poland
3 reviews
0 helpful votes
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Ich habe schon mehrere Male über die Website bestellt. Alles ist pünktlich geliefert worden. Danke an das Geschäft für die Rabatte und den Berater für die Hilfe bei der Auswahl

Date of experience: June 23, 2022
Australia
2 reviews
0 helpful votes
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Absolute pleasure ordering from here, best customer service, best prices, the best all round! Perfect experience as always!

Date of experience: May 21, 2022
Australia
1 review
1 helpful vote
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Couldn't be happier
March 21, 2022

I had the most pleasant shopping experience with designer discreet. Yes I had some nerves but I decided to take the plunge and order a Dior book tote bag. I had communication with Lily the whole way through. From when they received my payment my bag was shipped 3 days later. I live in Australia and within 5 business days it arrived. The bag is BEAUTIFUL and the quality is impeccable! My expectations have been exceeded and I am so so happy with my bag. I could not recommend them more!

Date of experience: March 21, 2022
Poland
1 review
3 helpful votes
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So happy
February 22, 2022

It was first time i was buying bag like this, i own few authentic ones. I was quite scared, becasue it was not so cheap for fake bag and also it was China. I was waiting almost 2 moths since pacing my order - but it was worth it! Bag is 1:1, quality is amazing, leather is hard and thick. Print perfectly match with orginal. Many carefully done details. All came in orginal box, bag and cards inside. I am more than happy, can fully recommend.

Date of experience: February 22, 2022
Switzerland
1 review
0 helpful votes
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Excellent customer service, equally excellent quality products. I've ordered a fair few times with designer discreet and each time I've been very happy with my purchases.

They always arrive quicker than expected, with constant regular communication from the team.
Payments are safe, secure and I've never had any issues.

Cannot recommend designer discreet enough!

Date of experience: January 7, 2022
Estonia
1 review
1 helpful vote
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Very quick to respond to queries, delivery was slightly later than stated on the listing but not a problem, great price and service overall.

Date of experience: December 23, 2021
Bahamas
1 review
0 helpful votes
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Arrived 8 months later
November 25, 2021
Updated review

Received both items in great condition 8 months later. It took a long time to finally arrive but I am very pleased with the quality..

Date of experience: November 24, 2021

Never Received Purchases
August 5, 2021
Previous review

I ordered a shoe and a bag and immediately they were responding with payment information. After paying they ask about shoe size and sent confirmation. After two weeks they sent a tracking number that could not be tracked. It's been 5 months now and I never received and they stopped answering emails. Its August 2021. 700usd down the drain. I will change if I receive items

Date of experience: August 5, 2021
Philippines
4 reviews
0 helpful votes
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I'm more than happy!
November 12, 2021

I'm more than happy with my Dior boots, I've had loads of lovely compliments on my instagram and in person too. Such a gorgeous colour and great quality

Date of experience: November 11, 2021
Texas
1 review
0 helpful votes
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My first order exceeded my expectations. I ordered two more purses. Very good products and sincerely costumer service

Date of experience: October 8, 2021
Texas
2 reviews
1 helpful vote
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This bag is amazing!
September 20, 2021

I purchased the YSL medium Niki and the bag is absolutely gorgeous. I was blown away by the quality of the bag and it comes with a dust bag, YSL shopping bag, tags, and authentication cards. I would swear everything came straight from the Saint Laurent boutique! I cannot wait to place another order. Shipping was lightening fast and the customer service team is extremely responsive over email and provides clear instructions and tracking numbers.

Date of experience: September 20, 2021
Nigeria
3 reviews
0 helpful votes
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I'm obsessed with my new shoes! I thought they would take long to get here because of COVID-19 but they came pretty quick. Thank you!

Date of experience: September 8, 2021
Nigeria
3 reviews
0 helpful votes
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Their customer services team was quick to reply to any questions I had. My bag arrived in less than a week from ordering. Overall I am very pleased with the service of this company and would not hesitate to buy from them again.

Date of experience: August 4, 2021
Nigeria
3 reviews
1 helpful vote
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Great quality
June 27, 2021

The Dior boots I ordered were flawless, they even had the original manufacturer's packaging. Designersdiscreet actually exceeded expectations and had a better price, highly recommended, without hesitation. I will be coming back for a second purchase soon.

Date of experience: June 26, 2021
Thailand
1 review
0 helpful votes
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My wife wanted to buy me a Audemars Piguet for my 40th. She knew I had always wanted one but had no idea what model to get me. She spoke to the customer service who advised her and were patient with her and even let her change her mind. They were excellent. Gave her the best possible price and made sure it came in time, awesome service!

Date of experience: June 21, 2021

From the business

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