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The company has received positive feedback for its DIY dental products, particularly highlighting their effectiveness in improving customers' quality of life, such as aiding those with dental challenges. However, significant concerns have emerged regarding customer service, particularly related to refund processes and communication difficulties. Customers have reported challenges in resolving issues, including unresponsive support channels and complications with payment platforms. Overall, while the product quality appears to satisfy many users, the company’s customer service approach requires improvement to enhance customer experience and address unresolved complaints effectively.
This summary is generated by AI, based on text from customer reviews
I went to doityourself dental kit and had a problem with a refund. I was given a refund on September 27 of 95.00. It was sent to paypal, although I didnt have a paypal account. Paypal could not find the refund and doityourselfdental said they had done there part. I would have to work it out with paypal. They will not answer my emails now and dont take customer service calls. My next step is to report the to Better Business Bureau
My grand mom was struggling to eat her food as she had lost her four upper teeth. Thanks to DIY Dental Impression Kit that helped my grand-mom with the flexible partial denture that not only filled the empty spaces but also helped her to smile!