Efloors.comReviews 548

I received my flooring on March 7th. I immediately took pictures as it was damaged, and high I could work around, but then the flooring was brittle and cracked when I tried to put it together. There are 10-15 different cracks, and chips due to how brittle the material was. They did not respond. A month later, they refused to give any discount or help. I will never use them again. Very poor customer service.

I requested an estimate through their website and nearly immediately, I had one in my inbox. I had a couple of questions so called and spoke with Carli. SHE IS AMAZING! Not only was she professional, but super helpful and friendly. She is all about giving exceptional customer service. I ordered on a Saturday and had the flooring by Friday! Incredible! It is difficult to find companies who care about the customer these days. Efloors.com surpassed my expectations by a mile; thank you! Well done!

BUYER BEWARE! I recently ordered flooring, grout, adhesive and strips at much lower price than local flooring company. I thought it was a great deal--WRONG! I based my order on their suggested calculations. However, I had so much leftover UNOPENED grout, adhesive and flooring that is basically being tossed. Unfortunately, you cannot return cartons unless 4 cartons or more? Really, your measurements must be really off to have 4 cartons of leftover materials. The flooring transition piece was basically a drawing and I couldn't tell that it was rubbish based on the drawing.Do not order Armstrong LVT transition piece--it is unusable. That went into the trash also. Given the cost of the overage, it would have been much cheaper to go locally with less stress. DO YOURSELF A FAVOR, unless you are certain of your needs, do not order from Efloors.

I shopped local so I could see and touch the flooring and once I decided on what I wanted, I ordered from efloors and saved almost 50%! My Shaw Coretech Luxury Vinyl was exactly as expected. It arrived on time and was factory packaged. Only 1 box was slightly damaged resulting in 2 or 3 pieces having chipped corners but were still mostly usable. Our flooring just got installed and we love it! Before I ordered, I emailed customer service regarding transition pieces and they were quick to respond. Once I ordered, I emailed again the next day to inquire about adding a few more cases to my order. The customer service rep called me right away and modified my order which qualified me for an even bigger discount. I would definitely order from them again.

The team was very nice and helped me get my order together for my bathroom shower. Tile took a little longer than expected to arrive, but through no fault of FCA. Team was nice and courteous, and Justin on the team was quick to answer. Picked up my tile, and am very happy with my selection. And note, FCA had a much better selection of tile than the big box stores, and in colors other than brown and gray, though there were plenty of those, too.

Seemed like a great place to get floors for a good price but when I need to cancel my order (life event happened and I couldn't be home to receive the order) it has been almost 2 weeks and I haven't seen my refund. I do have a confirmation the order was cancelled and when I called to see where the refund was, they weren't too enthusiastic - again, beware

They didn't send the right flooring and they didn't correct it and told me it was my fault and refused to give me a refund.

From the beginning to the end Efloors helped me out. Professional service and prompt shipping. Highly recommended A++++++
Thank you Rachel!

I was able to purchase the same vinyl floor at half the cost. That's correct - HALF THE COST. "what a blessing." On two occassions, I had to make changes to my order and the customer service rep. Rachel - was awesome. Also, they provided the shipment which was about the time I would need it. The product is beautiful. You will not be please 100%. RLB /

Ordered April 25th and still have yet to receive the rest of my products. First batch of products was the wrong products.

Now waiting for my flooring. Was told 3-4 weeks after ordering. However, I have followed up every week and have been told last 3 weeks mid next week.

I understand the shortage but in the construction and remodeling industry. Commitments are made. Ive now been delayed on my project and looking at 2-3 weeks behind and possibly gonna be further and cutting into my profits.

Very disappointed.

Was working on kitchen remodel. I found e floors by using search for flooring. They had a better place than I could find locally. Ordered the flooring and knew it was delayed. They said I would get notice of shipping. Didn't get anything. Called to find order had shipped but they didn't have estimate on arrival. They would email me when they knew. Next day truck drops off the shipment of 7 boxes of wreck flooring. One of the cartons is ripped open with all the flooring piece damaged ( snap together type) I called e floors and took pictures and they said they would process a new box and ship. I thought great service, let me know. I plan on working on the floor but need the other box. Fed ex pulls up with a flooring box out of the blue with about an inch ripped out of all the tiles. I refuse delivery and call e floors again for refund. ( I will find last box local) I am told it will take several weeks to figure out of shipper or manufacturing were going to pay for damaged box. Funny I paid for them 2 months ago, but e floors is going to my refund for flooring I can't use. The packaging it terrible on eteck flooring. Almost every tile was damaged somewhere on the edges. So much for simple snap and lock.

I ordered my flooring on January 3, and they delivered it one week later. There were no issues with the product, payment, or delivery. 45 boxes of Armstrong luxury vinyl... my floor looks beautiful! Thank you! Yes I would recommend this to others. Do your homework! You can save a lot of money!
For the record, I am not in any way affiliated with this company. This is an honest consumer review...

Ordered floors, asked 3 different phone reps to confirm availability. Was promised shipping within 48 hours. Called after 48 hours, was assured that the floors were in stock, and shipping date was delayed. Called again a few days later, was given a shipping date. Called on date of shipping to confirm, was told product wasn't shipped and was no longer available, and they were looking for "similar products" for me. 2 weeks of time wasted because nobody actually bothered to check product availability, or didn't bother to tell me. Two other flooring stores I'd called at the start had actually checked distributor stock and told me there wasn't sufficient stock left, thanks for not wasting my time.

Was told I was issued a refund on Dec 1. On Dec 10th still no refund. After repeated calls and emails was finally given a refund receipt, and got the refund on Dec 15th, 2 weeks after the order was canceled.

I would probably take my business elsewhere.

I ordered 1 box (7 tiles) of Interceramic Basole: Bruno 20" x 20" Ceramic Floor Tile
Order #: *******. 4 out of 7 tiles were delivered broken in pieces.
In addition, the web-site says Basole: Bruno 20" x 20" Ceramic Floor Tile
That is not the size, the tiles are smaller, and I cannot use them for my renovation project.
On Sep 7,2021, I contacted the company immediately after unpacking the order via phone, they told me to send a message with photos via their web-site, which I did. I explained the issues in detail, attached pictures, and politely requested a full refund, and if they needed me to return the tiles, to email me a shipping label and arrange a mail carrier pickup. The message on the web-site said if they need to, they will contact me within 24 hours.
On Sep 9,2021, after not getting any response, I called again, went over the situation with the rep, she said they will contact me.
Today is Sept 13,2021, still no response.
I demand my money back. This is outrageous!

In the process of my first order from this site and I'm already having an issue.

Paid for shipping and handling of an order of flooring material, and received notification that the product is on back order for about a month before they can even receive and then ship to me.

I called per the email's instructions to their customer service regarding this problem and I got nothing but "I'm sorry"s and "you can always cancel if you want". I don't need to be reminded I can cancel my own order that's unexpectedly back ordered for a month.

I asked for any kind of discount or price reduction even on just the shipping I'm paying for and I received a "no because COVID" kind of response.

I understand things happen, but there's got to be some acknowledgment that I'm being considerably inconvenienced, and part of being the link between manufacturer and customer is making good (where possible) when things like this happen. I am not a satisfied customer.

Ok so far, shipment got here guicker than I thought it would, after unpacking pallets and moving flooring into the house I only found a couple of top boards that appear to have scratches from shipping! Not really concerned about that at this point since I know we will be cutting to length and will cut out any bad spots. Have not removed the planks from boxes yet so I can't comment on any broken ends or edges! Product matches my existing flooring perfectly, was a little worried about dye lots Or fading since my Existing flooring is a couple years but is no longer a concern. Over all very satisfied with product and delivery! Let the work begin!