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The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Evolve laid out all the charges for the property well. They sent reminders for payments. Good communication about the property as well
The property itself was absolutely beautiful; clean, stylish, and clearly well cared for. We loved the décor and the overall aesthetic.
However, it wasn't as relaxing as we'd hoped. There were a lot of rules, restrictions, and detailed instructions for almost every aspect of the stay.
While we understand wanting to protect the home, the sheer volume of messages made it hard to fully unwind. We often felt like we had to double-check everything to avoid accidentally breaking a rule.
Overall, it's a gorgeous place, but not the best fit if you're looking for a laid-back, carefree getaway.
Secondly, the neighbors are very strict about "trespassing". Even just passing by their property may incur a fine. Be very careful to stay in your own boundaries.
Overall, we had a nice and pleasant stay at the cabin. It was quiet and right on Lake Hamilton. The kitchen was easy to use. Silverware/flatware was a bit limited, but enough for the two of us. For any families with more than 2 people it might be a challenge (utensil wise) so maybe bring some plasticware just in case. Beds were comfy. Since we are charged a cleanling fee, the floors could be better cleaned and dusted in the main living/den space by the cleaning crew. The lake water was partially lowered or drained we found due to annual maintenance, but that is just an FYI for any traveler who might bring a boat in the fall/ winter months. We did not bring a boat, but I think it should be noted online that after November 1st or whenever Lake Hamilton is not at its usual water level for anyone who might plan for that or just have expectations for the lake to look identical to the listing year round. Very nice stay overall and we were happy it was pet friendly.
Thank you for sharing your detailed feedback, Joi! We’re glad to hear that you enjoyed your stay at the cabin, especially the quiet lakeside location, comfortable beds, and pet friendly environment.
Appreciate your notes regarding the kitchen utensils and cleaning, as well as the lake level during annual maintenance. Your insights are very helpful, and we’ll share them with the team to ensure future guests have the best possible experience.
We’d love to host you again anytime, and we hope your next stay is just as pleasant!
Nice cabin, reasonably equipped kitchen. Some cleanliness issues for which we were told we'd receive a refund of the cleaning fee, but 2 weeks later the refund has not appeared.
Hi Samuel,
We appreciate you taking the time to leave us your review. Glad to hear you enjoyed your experience overall, and we apologize for any inconvenience that arose from the concern you mentioned.
We’ve gone ahead and escalated your refund request to the appropriate team, and you should be receiving a follow up from them soon.
Thank you again for staying with us. If you need anything else in the meantime, please feel free to reach out by telephone at 877 818 1014 or message us on any of our social media channels.
The house was clean and the showers had great water pressure with lots of hot water.
There are a number of issues that need attention and fixing and/or replacing. I acknowledge that if a home is not lived in, minor repairs go unnoticed.
Here are things we found that need attention:
The Mr. Coffee drip coffee pot leaked coffee all over the counter when brewing. There was a Keurig that worked ok, but it tended to leak as well. The dryer didn't work. I looked at the electrical panel to see if a breaker was tripped, but didn't see that it was. There was a light bulb burned out in the master bedroom closet. In the bedroom next to the hall bathroom, the ceiling light worked but the ceiling fan did not. There was an outlet on the counter above the dishwasher that didn't work.
The house decor was drab and minimal. It felt "corporate, cold and minimalist" vs. "homey and inviting". The vibe was "how little can we do to the property to call it a VRBO". There was little attention to detail. For example, the bed skirt on the bedroom at the end of the hall needed to be adjusted and put back in its place on the mattress. Those little details speak volumes about the upkeep of a home. I could say more but I think I made the point.
The driveway is difficult because of the slope of the hill the house is on. Getting out of the car to walk to the front door to enter the house was challenging because of that steep slope.
I was confused at first about how to get the garage door code to work because there was a black lock boxes underneath and a white box. I figured out the black box was an older lock box that was not longer used.
The process of entering and exiting was complicated because I couldn't get the garage pass code on the outside panel box to work. I tried several times with no success. I called the host, however she never called me back at any time during our stay.
We got in and out of the house through the front door without a problem. However, we had to open and close the garage door from inside the house on entry or departure then come out of the house through the front door and then walk to the car once it was pulled out of the garage. With the steep driveway this was challenging.
I give this input to inform the management of this property to take a look at the house from the perspective of a visitor. With some much needed updates and attention to detail, the property has the potential to not just a place to stay but a "home away from home".
Hi Marian,
We appreciate you for taking the time to leave us your review. Guest satisfaction is extremely important to our operations at Evolve, and we apologize for not meeting that mark during your experience with us. Your feedback has been shared with all involved parties to help guide improvements for future guests.
We've gone ahead and created a case internally to investigate your concerns further, and a teammate may be reaching out to you for additional details.
In the meantime, please feel free to contact us directly either via telephone at 877-818-1014, or message any of our social media channels if you have any questions, or need help with anything else.
Navigating the STR process for the first time takes a lot of decisions and I am still learning about the process. Evolve's team approach seems to be supportive. Still in the beginning stages hopefully they keep the same when a issue comes up.
Hi Deborah,
Thank you for sharing your feedback! We’re glad our team has been able to support you as you navigate the short-term rental process. We understand there’s a lot to learn, and we’re committed to helping you every step of the way.
We also appreciate your trust in Evolve after researching other platforms. Your suggestions about guest details are noted, and we’ll continue working to provide owners with helpful insights while keeping the booking process smooth and secure.
We look forward to supporting you as your experience grows with us.
This property has everything you need to have an enjoyable stay. The house is clean and has a great view of the river. We were a group of 6 retired men primarily hiking in the area and welcomed the hot tub at the end of the day. It's our 3rd time staying there. Twice with the guys and once with the wives for winter weekend.
Hi Steven,
Thank you for taking the time to leave such a thoughtful review! We’re thrilled to hear that you enjoyed the property, the river view, and the hot tub after your hiking adventures.
We truly appreciate your loyalty as an Evolve Owner and for choosing another Evolve property. Looking forward to hosting you again on your next trip!
Ormond By The Sea is quiet, beautiful, and not far from area attractions. I really enjoyed having the whole beach to myself! I watched osprey fishing, shrimp boats working in the distance, and while I was there, a wonderful full moon rising over the water. Magical! On the practical side, the unit had the moist water pressure I have ever experienced!
Hi Shelley,
Thank you so much for sharing your experience. It sounds like you had a truly magical stay at Ormond By The Sea. We love hearing about guests enjoying the quiet beach, not to mention that breathtaking full moon rising over the water.
We appreciate you for staying with us and we look forward to hosting you again for your next trip soon!
Perfect location, comfortable and clean cabin with all the amenities you need. Definitely recommend this property for a vacation to the Smoky's!
We’re glad the cabin worked perfectly for your trip, Daniel!
Comfortable, clean, and well-located; exactly what we were aiming for and we'd be delighted to host you again soon.
Booking a place to stay for our vacation was super easy with Evolve. Easy check in and check out. Everything was exactly as they said it would be. Will do this again in the future!
Thank you for your review, Andi.
Thrilled your stay went smoothly and that the property was exactly what you needed for your vacation. We’d love to host you again in the future!
The kitchen, outdoor BBQ/seating, and game barn are the stars of the property. Both will keep a multi-generational trip well entertained and well fed. We had 24 hours together as a family coming from all directions and ranged in ages from 6 to 78. Everyone had fun. We grilled, had a bonfire, watched movies, played pool, and still didn't use all of the space. The home is historic, on the river, and in the woods, so expect that type of vibe; some spaces have been well-loved. The kitchen is brand-new and well stocked with utensils, crockery, etc. A flock of wild turkeys wandered through in the morning while we enjoyed our coffee. It was pretty cool! Communication was great and immediate. An easy drive to Salida or the Royal Gorge.
Thank you for sharing your experience, Char.
We’re pleased your family had fun across all ages and enjoyed the home’s amenities, outdoor spaces, and historic charm.
Everything was good with this place it had a balcony overlooking the beach plenty of room bed was comfortable full kitchen resturant was on the bottom floor if you did't want to leave to get something to eat.if i go back to myrtle beach i would look into renting here again.
Thank you for your review, Steven!
We’re thrilled you had a great stay and that the view, comfort, and amenities made it memorable. Hoping to help handle your next trip!
As always this was exactly as advertised - great location, close to everything but the beach, well maintained and clean, great price. We were looking for the perfect getaway and this delivered. I highly recommend!
We’re thrilled the property was the perfect getaway for you, Dave! Thanks for your kind words, and we’d love to welcome you back soon.
This place was beyond amazing! Extremely clean and cozy! Very welcoming and loved the spa products! The woodwork was phenomenal and lots of space!
Thank you for sharing your experience, Katie.
We’re pleased the home was clean, cozy, and comfortable, and that you enjoyed all the special touches.
We enjoyed our stay in this lovely beach home. It is nicely decorated with comfortable furniture. The screened in porch is perfect reading spot. It truly is just a few minutes walk to the beach.
Hi Karen,
We’re thrilled you enjoyed our lovely beach house and its perfect location! It sounds like the screened-in porch was a favorite spot.
Beds were comfortable. Bathrooms were spotless and fresh. TV worked fine with Roku system. The water is very soft making it hard to rinse soap but not much can be done about that.
Hi Timothy,
We’re happy the home provided a quiet, comfortable retreat for you. Your feedback about the water is appreciated, and we’re glad the beds, bathrooms, and entertainment setup worked well. Looking forward to welcoming you back!
We really enjoyed staying here. The location is great - just a 10 minute walk to the Shaw-Howard Metro as well as having several restaurant options close by. The stairs are pretty creaky, but we didn't mind that. The third bedroom is accessed through the master suite, and would be sharing the master bath probably - something to keep in mind. Austin was very responsive to any questions.
Hi Susie,
We’re so happy you enjoyed your stay and the convenient location! Thanks for sharing your thoughts about the stairs and bedroom setup, and we’re glad Austin could help with any questions. We’d love to welcome you back anytime.
Our stay was absolutely amazing. We did not have any issues as the instructions for check-in and check-out were clear. The kitchen was fully stocked with cookies supplies and some spices as well. Only thing we would change is the camera on the patio. Perhaps turn it off when guests are home. I did not like the feeling of "is someone watching us" while we were outside. Other than that, we enjoyed out time.
It sounds like your golf getaway was a hole-in-one, Charlotte!
We’re glad the kitchen, amenities, and instructions made your stay easy and enjoyable. Thanks for your note about the patio camera; we want guests to feel relaxed and at ease. Hope to see you again soon!
The place was charming. They had almost everything I needed and many extras. I would stay here again.
Charming indeed!
Thrilled the extras and thoughtful touches made your stay even better. Can’t wait to host you again for another great stay!
We love the quirky decor, and the place is huge. The best part is the woman that manages it, Lori --she is absolutely WONDERFUL. If you need anything she is right there for you. The place is very clean (this is our second time), we have everything we need to start or vacation.
Wow, second time around!
We’re so glad the quirky decor, roomy space, and Lori’s fantastic support made your stay memorable again. Thanks for returning and we look forward to your next visit!
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
Thank you for taking the time to share your candid feedback, Nadia.
We are glad to hear you enjoyed the style, cleanliness, and overall aesthetic of the property. It is wonderful to know our efforts to care for the home were noticed.
We understand how the detailed instructions and rules may have felt overwhelming. These guidelines are available on the listing page so guests can review them before booking, and they are meant to ensure both the property and neighbors are respected. We appreciate your comments and will continue looking for ways to make communication feel lighter and more intuitive for future stays.
Thank you again for staying with us, and we look forward to helping you book your next stay.