EZContacts

I ordered a pair of glasses that said they'll be shipped in 3-5 days, but it took almost 2 months to ship. Customer service was initially in contact after I inquired about it, but then they stopped responding to my emails. If you're going to order from EZContacts, make sure to order the ones that say "ships same day".

Took over 30 days to receive my glasses - when I reached out to ask what's going on I was told that the frames were on back order. I asked for a discount on another pair…. I explained My glasses were broke - I was offered a 10 discount… really on glasses that cost over $400?

EZ contacts had the prescribed brand that I was looking for so I don't have to worry about the fit or comfort of a different manufactured lens. Plus I have all the benefits of online shopping including competitive pricing and awesome customer support without compromising my vision.
This was my second time ordering and I will count using them.

The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.

I ordered from EZcontacts because I was emailed a coupon and because they were they only site where I could order the exact Rx my doctor ordered (drop-down menus on other sites did not have the exact Rx my doctor gave me). After 6 days, I checked on their website and saw the order was "processing". I emailed the support email address, but after 36 hours with no response, I called my Optometrist to make sure they had confirmed the Rx, and they said they had done it the day after I ordered. I tried calling EZcontacts then but they don't seem to ever answer the phone - they offered me the option of a callback, and I did that, but I couldn't answer when they called back. So I did it again, and was finally able to answer - 9 days after I placed my order. They explained that the product was out of stock. I asked if they could cancel my order and they said yes, and that it would take 3-10 business days for the refund to process. I definitely will not be buying contacts from here again.

I ordered two pairs of sunglasses for my vacation two weeks prior. Expectation based online and in speaking with a representative was a few days to a week… plenty of time.

Reality is I received one pair and the other showed up when we were abroad. Upon returning the second pair of Ray Bans had a very agressive slant to them and therefore I won't wear them. Attempted a return but it was too late according to policy but I just want an exchange and I am fully amenable to pay the difference and shipping.

Do the right thing so I don't have to take to social media as I am a blogger and share a poor experience.

Thanks in advance,

Craig Schulz

Ordered Gucci sunglasses and Did not like the lens finishing when I received them. Called Customer Service and told them exactly what I was looking for. They provided a free return label and fixed my lenses to my liking. Very pleased!

There is always something to improve upon. I love EZContacts. However, you should honor your coupon codes, especially if nothing has changed. Also, you should take our Insurance plans upfront. But, overall, I love EZContacts, even though I paid a higher price than MFG retail suggested. Take care of your customers; they will return year after year!