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Arctic Fame Diamonds Reviews Summary
The company enjoys a strong reputation for its knowledgeable and friendly staff, who provide personalized service and assist customers in finding or designing the perfect jewelry. Many customers express satisfaction with the quality of products and the overall buying experience, highlighting effective communication and accommodating service. However, some reviews reveal significant concerns regarding product reliability, particularly with engagement rings losing stones and inadequate follow-up support during issues. This inconsistency in service, especially post-purchase, suggests a need for improved customer care to enhance overall satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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We visited numerous times, staff always super friendly! Especially Homa - she went above & beyond! We are very happy with her service & look forward to buying in the near future..
Thanks for taking the time and write us an awesome review, Giao! It is a pleasure to hear your positive review, thank you for being a loyal customer and we look forward to seeing you soon again. Cheers!
My husband purchased an engagement ring March 0f 2021 and 8 days before our wedding (April 2021), one of the diamonds fell off. It was a rush to get it replaced in time for the wedding but we finally got it back in time.
Again in July of 2022 the same diamond fell out again and we had to pay for the replacement of this one. We got the ring back on the Friday and then on Sunday (2 days later) another one fell out AGAIN.
We went back to the store and they said no one could help us that day but to come back at a later time. She took a picture of the ring and said they would call us back on the following Wednesday to let us know what they would do. No one called us back on the Wednesday so we called back on the Friday and she said she was still waiting but that we needed to bring the ring in again as they couldn't tell from the picture taken. We live 1 hour from this store and always needing to drive back and forth with no satisfactory customer service. It seems they really are only concerned to make a sale but not concerned if a problem arises. To us this is definitely not in the interest of the customer.
We have since taken this ring to a Professional Jeweller and they were more than happy to serve us and meet our needs.
We will definitely not be going back to Arctic Fame for any of our purchases and will advise our friends and family.
Such a disappointment!
We are sorry that your experience at Arctic Fame Diamonds didn’t quite match your expectations. Initially when you bring the ring back after loosing the diamond, the claws were broken too, which makes sense why the diamond fell out. Anyhow we fixed your diamond one-time for free and the other times, of course with a charge. The ring is sturdy enough, but it depends how you use your diamond ring as well. We even called your husband to bring the ring in to take a look and see if it the same diamond falling out and also inspect how you lost the diamond, but he never showed up and now we see your 1-star review. Please feel free to call us if you have any questions.
I loved every bit of my interaction with fame diamonds. Irene who is my sales contact, made sure that I had all my options available along with timeline and I got my perfect ring within two weeks of ordering. They even customized a design to my finger size and ring to get me the perfect minimalist look. Thank you so much.
We were so pleased in our experience with Donna at the Willowbrook mall location. We came in with a basic idea of the engagement ring we wanted and Donna was so helpful and knowledgeable. Together we designed the ring and it turned out to be way beyond what we expected. Donna was so patient and never made us feel pressured. Thank you Donna
I found my best engagement rings in Vancouver in this store - thank you for help and best offer to buy my favorite diamonds rings
So accomodating especially JANE. Explaining every single detail. Very imformative. I would really recommend to visit the store and look for their product. Just purchase my christmas gift for my self. Thank you so much.
Homa - great experience with Homa. I had an issue with my wedding ring that Homa was able to help me with in a timely manner. Fantastic customer service!
Homa is friendly, quick and very helpful for me to get the perfect gift for my wife. Very appreciate her good service.
Beth was incredibly helpful and procured a really excellent price for my diamond pendant
Homa, She is nice easy to talk to, she show us many many pieces, we found the price we like. She also help us to meet our budget.
Homa, She is nice easy to talk to, she show us many many pieces, we found the price we like. She also help us to meet our budget.
The people here were so helpful for choosing the ring for me
The people here were so helpful for choosing the ring for me
Jane was helpful and nice to show me the different jewelries available for purchase with financing.
I am satisfied with her service.
Jane was helpful and nice to show me the different jewelries available for purchase with financing.
I am satisfied with her service.
Homa was really knowledgeable, friendly and helpful. I bought a beautiful diamond bracelets from her. Though it is a long way from North Shore, I will definitely come back and refer others to sheep here.
Homa was really knowledgeable, friendly and helpful. I bought a beautiful diamond bracelets from her. Though it is a long way from North Shore, I will definitely come back and refer others to sheep here.
Homa Tks for the great serviceMy wife's earrings she believes were not fixed…. She will come in and deal with that…. I just buy…. And my sales girl was great …Cheers Owen
I loved the service and quality I received from this company. I will definitely be returning for more purchases.
This experience has been absolutely perfect. This is the ring of my partner's dream, all at a cost I can afford without the stress. Beth has been a dream to work with, with great communication, excitement, and understanding. Can't wait to come back to get wedding bands!
This experience has been absolutely perfect. This is the ring of my partner's dream, all at a cost I can afford without the stress. Beth has been a dream to work with, with great communication, excitement, and understanding. Can't wait to come back to get wedding bands!
Exalent help very knolegable and kind. Little pricey but they're always willing to work with you to make the purchase available.
Exalent help very knolegable and kind
Reliable delivery. Great quality. Overall great experience!
Good experience. Really friendly and helpful on the phone. Had them size the bracelet for me in advance before shipping, happy to accommodate requests.
From the business
Fame Diamonds Group is a Direct Diamond Source and Jewellery Manufacturer of with multiple locations across Vancouver B. C Canada.
We are partners with some of the World’s largest Diamond Manufacturers, from New York to Antwerp, to bring our customers conflict free diamonds at direct source pricing. Together with our in-house designer and goldsmiths we can assist our customers to make the ideal diamond choice at the best value in the market.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for taking the time and write us a 5-star review, Ari! Thanks for your business and look forward to seeing you soon again.