Filters FastReviews 520

Can't stop Spam emails from this company. They send emails even though u hit the remove request. And then later I see that they changed their email address they're sending from so that you can't block them.

Received the first filter I ordered for my R.O. System 2 weeks after I ordered it. The second filter has yet to arrive over 4 weeks since the order was placed. I can't imagine this filter is that hard to locate or keep in stock. Will not be using them again. I'm a returning customer that has ordered other system filter s before.

Can't get a human to respond. Online status simply states on order. It's been a month. My project is all thrown off.

BEWARE! They do not stock all items. What they don't stock, they take your money, order the part at wholesale from a vendor and have the vendor (maybe) ship you a part. Total ebay scam tactic. My item was delayed 3 times and it's almost a month since my order. Do not believe their 3 day shipping, their website saying items are in stock, or their constant message that your order will ship "tomorrow" but tomorrow never comes. Filters Fast could not cancel my order because the order was handed off to the company who actually stocks items. Heed my warning. Very shady company. Avoid like the plague.

I contacted you on april 24th by phone and received a return form for my filter sent it back that same day you received it on the 30th of May I still have not had a refund post to my account

No explanation as to why I don't have the ice maker. Please inform someone I want to know when it will arrive.

To management at Filters Fast;

I was a customer of Filters Fast for years, but ever since you began inundating me with many (many) multiple emails, I began to look elsewhere for my filter needs. Then, when I tried to unsubscribe from your emails multiple times with no relief, my resolve to not do business with Filters Fast has only strengthened.

Don't try to apologize or make excuses like "We diligently care about our customers and strive to remove anyone who asks to be removed from our emails." I won't be buying that, because it's pure bs and you know it. Don't ask me for my email address because I have given it to you many times when I asked you to unsubscribe (a word you are apparently unfamiliar with) me from your email list. Instead, I have created a message filter that sends your emails to trash, where they belong.

I don't care how good your filters are, or at what price; you have slit your own throats by your incessant email campaign that never stops and also by ignoring people who ask you to stop sending them emails. This is not a "technical glitch," it is a purposeful marketing ploy that will hopefully lose you tons of money. You have lost all credibility. My only hope is that this email will somehow wend its way to upper management, and that this will serve to cause as many resignations (or firings) as possible. I really doubt that will happen, but either way Filters Fast will never receive any more money from me.

Don't bother trying to email me with excuses or apologies; I won't see your emails because they will also go to the trash folder as soon as they arrive.

Max Todd

Order a part online, showed the part was available and will ship in a few days, 2 weeks later I call and they tell me over the phone that the part is on back order and is dues in 2 months, but they took my payment right away with no problem! False description! If you don't have the part don't show on your website that you do!

I placed an order for two types of filters. 8 units in total.
I made an error on the size for one group, which was designated as 'custom filters'.
I tried to correct/cancel the order a few hours of placement.
The initial response was because they were custom I could not cancel the order.
After a couple of email exchanges, a hero in the Filters Fast team (Sam) was able to cancel the order, even though they had already been shipped.
Thanks very satisfied customer

Do not give your email to this company. I get 3-4 emails daily from them, I've tried unsubscribing, blocking them, they keep coming. They sell cheap poor quality filters. BUYER BEWARE

Should have never ordered my first ac filter from them. They send me emails CONSTANTLY even tho I have asked to be removed. They don't care, they a pest of businesses that could care less about customers privacy. Shop elsewhere!

Order filters for two different furnaces, 4 inches thick. Both are 3 1/2 inches but the cardboard en closer had 4 inches printed on it. They flop around in the furnace compartment. You get/don't get what you pay for.

I've ordered in the past and been pleased with the service. Went to check out this time and was shocked at the estimated shipping time. Standard, free ground was three weeks. However, FedEx Overnight is stated as 9 days ($58)! What's going on? I called Customer Service and they confirmed the filter was in stock and that those shipping time were correct. Filtersfast seems to be FiltersSlow. At least they are right up front about it. Patience, patience.

I paid EXTRA for 2 days delivery, since I had to travel from Fl. To GA. ( to install this particular filter) After 4 days I did received the item. Once I call to sort out the extra delivery charge and the delay; all I got was lip service, I felt after the sale, customer service does not exist.
My order number is: *******

I ordered a Aprilaire 65 controller from Filters Fast on January 18th. Their website stated this item ships in 5 to 6 business. 2 weeks later I called about the order and was told it would drop ship from Aprilaire on Feb 10th. Of course they never bothered to tell me that. After seeing the item in stock with another vendor I called to cancel the order. I talked to Rebecca, I had to ask her to spell her name, She said it would ship tonight or tomorrow. When I questioned her, she looked it up and confirmed the Feb 10th date. I cancelled the order on Monday.
That same day I ordered the part from another vendor and received on Wednesday Feb 2nd.

My order number is *******

I bought a part for heating my upstairs Mid November (supposedly in stock). November 30th I checked status and website says preparing to ship tomorrow. It's now December 21st and the status still says preparing to ship tomorrow. I have emailed and tried to do the chat with no response. Please pick another company that will actually ship what you bought. Wish I had looked for reviews first!

I just bought a part for my humidifier that is connected to my furnace that fit like a glove. Thank you so much for saving me so much money.

Deceptive! This company flies by the seat of their pants!

They charged my credit card multiple times. When I tried to place the order, the website told me: "Transaction was declined, please enter the details again." I tried 2 more cards. I was charged $170.27 total of eight times = $1360!
Yes, that shows up on my bank statement.
So "declined" was not true!

I talked to customer service, and because of the bad reviews here, I also recorded the call.
They told me the charges will be "reverted in a few days". But I don't want them touching my money at all - ever! Instead I bought the filters from another seller.

Now I am asking my bank to block this seller from taking money out of my account.

I made the mistake of purchasing filters from this company years ago. Filters were acceptable but not any better then other suppliers. What really made me stop even considering Fast Filters is that for years now I have to click of their email ads daily, often two or more per day. You cannot opt out of their pesty emails. Went I do find an opt out option, it just seems to generate more email ads. Unless you like clicking off emails daily for the rest of your life, don't let FiltersFast get yours.