FLX BikeReviews 174

Very disappointed. Bike will not assist on moderate hills. Assist shuts down. Don't buy this bike if you have hills. Works okay on flat terrain.

Not sure if I got a lemon but I've had to replace the controller and battery on my Trail SE that only has 2000 miles on it. Brakes, chains and tires, I can understand, but not these expensive components. And having it happen before the front tire even wears out?
The bike has been really fun but I think my next bike will have Bosch components.

The LCD screen on my Babymaker stopped functioning - it could not change gears down any longer - I have made do by turning the unit off and then on again if I wanted to go to a lower gear, as the warranty had finished. I have now bitten the bullet and ordered a new LCD screen - FLX sent the new unit extremely quickly - it is now installed and working like a dream - thanks FLX for quick shipping and your extreme generosity with the high shipping cost to New Zealand - thanks FLX - I am a stoked and a very happy customer - JUST LOVING MY BABYMAKER!

Very slow to respond.
Bought new bike. Took 6 weeks to get.
After only one full charge pedal sensor died.
After four weeks of emailing back and forth and even the emails took more that 4 days for response. I got a part that I had to change myself.
The after sales care is very poor. And my bike is brand new. I wonder what would happen if I was asking for help at the end of warranty period.
Quality of build and assembly is very poor. Cable connection sticks out the back very close to tire and cannot be pushed back into the frame. Prone to dirt from tire and rubbing against back tire. The front and back lights should have been feeding off main battery and come on with bike turning on. But you have to remove and take to your house to charge.
I am not happy.

My bike only charged once since I bough it. It took weeks for them to get back to me about it and multiple emails from me requesting guidance. Finally, they sent a new battery few weeks ago. It haven't arrived yet. I ordered my bike in April got it by the end of July, rode it just couple times until it stopped working…. And is collecting dust since I can't used it due to the poor customer service and warranty support. My investment was to use it all summer and I couldn't.

Ordered 6 weeks ago. Delivery was planned within 7-14 days. Since there no Bike for me. 3-4 Weeks later I asked about shipping. No valuable Feedback. 1 week later again mails to FLX. No feedback at all. Then a feedback that they have problems with shipping provider / carrier. Now again no feedback at all. Very bad experience. Don´t know if the company still exist or what the matter is. Don´t know what´s next. Started request at Paypal to reverse my order and get money back.

I have maybe 30 miles on this bike - it is a road bike and I prefer my Spincity Commuter for my daily rider. I started receiving an Error 30 on the display when it was out of warranty. Replacing the display for $90 did not resolve the error. Replacing the controller for $70 did. I am very competent and comfortable doing maintenance on all three of my bikes, including the hydraulic disc brakes, and the change out proved far more difficult than the tutorial video would lead one to believe.

While it is a very sleek and smooth operating bike, I would NOT buy it again. There are more robust stealth ebikes from more experienced builders with better warranties available. Get one of those.

Had an item marked delivered but wasn't actually shipped. That's not the problem though, it was being ignored for about week until I found that out what I paid almost two thousand dollars for wasn't actually lost in the mail but wasn't even shipped at the moment. Then after I am made aware of this I decided to cancel the order several times before I got a "your bike is on the way!" Notification. I would hate to discover what hell hoops I'd have to jump through if anything was wrong with the actual product.

Customer service won't talk to you, they won't answer the phone or call you back. They hide behind e-mail. Don't expect them answer any questions or clarify anything. I ordered a med/large frame by mistake. I immediately I sent them an email to correct the order to a small/med frame. I made repeated inquires regarding date of delivery and never got a call back or an email. Eventually I was fed up. I cancelled the purchase through my credit card company. Then FLX emails me (still no call back from customer service) blaming me for the delay in shipping. And they are sending the bike out for delivery even though I don't want it any more and I have cancelled the order as I have lost confidence in this company based on the lack of communication from customer service. Trek, Specialized, Cannondale, Giant all are professional companies who have intact customer service departments, with representatives who you will speak with to resolve any misunderstandings and answer questions. I know that I can count on them for support, if issues arise regarding the their product. I would rather pay much more for a bike and know that I have the support of the company behind the product. Dealing with FLX it feels much like you are just interested in pushing orders through. If I am stuck with this bike that I longer want I know there will be no helpful support from FLX.

I was an early backer of the Babymaker on Indiegogo. After many delays, the bike finally arrived. Not an easy task, but I assembled it myself, charged up the battery, and took it out for a ride. So good so far. When I got home I plugged it in to recharge and nothing. Nada. Bubkus. Wouldn't charge. I then engaged in a long and fruitless email exchange with mechanic Marc Reyes who said to take the battery out of the frame and test it with a multimeter ($70 at Home Depot if they are in stock.) That was a hard no from me. I'm in Chicago, nowhere near anywhere that will even look at this bike. So now it's just a heavy, expensive clothes hanger. Ugh

Great bike, handles well in all terrain, fast and sturdy. Can be used both off-road and for commuting, so very versatile. Have kitted it out with los of touring accessories adding extra weight but with such a powerful motor, it is hardly noticed. Delivered in a timely fashion on a pallete to prevent knocks and bumps which worked well. Test rided it and was impressed with the power and speed. Lots of fun!