After 5 months, I still haven't been refunded from my return. I wonder how much money this company has stolen from customers. Their reviews are awful, all over the internet. Inconsistent quality. Terrible customer service.

Ordered sunglasses Dec 2 and after 15 days they have not shipped. Customer service was no help at all. Their own site claims a label was made 12/7 but item still not shipped. They claim it is shipped when the label is printed. Would NEVER buy from them again. Who knows if I will ever receive the sunglasses. If not here by Friday I will dispute the charge on my c.c.

The customer service for this store and their umbrella company urban outfitters is abysmal. God forbid there's any issues with your order or account, which they themselves cause because their representatives are completely incompetent or just don't care, don't expect any real time assistance and forget about any resolution after they string you along. This is, I feel, a niche clothing brand targeting a specific market, and expensive to boot. Alienating their customer base and instead of trying to resolve issues, simply cutting off customers is really a miserable way to conduct business. Do their corporate officers know or care how their customer service departments are handling their consumers? I would still love to shop some of their pieces, but have been prevented from doing so directly with the company, and after the awful way they have treated me as a loyal customer, I just don't want to have anything to do with this brand ever again, and I've previously spent hundreds, possibly thousands with them.

This email I sent explains the entire story:
Good Afternoon,
I would like this to go directly to a manager or someone of higher authority. I will keep having to send the same email over and over again if I do not speak to a manager promptly. I am writing to express my frustration and concern regarding the ongoing issue with my refund, reference number_______. Over the past month, I have contacted multiple agents about the status of my refund, each time being assured that the amount would be credited to my bank account within "72 hours." Most recently, I was informed by another agent that the refund would be processed on August 15th. The refund has still not been posted.

This matter has become increasingly urgent as l am scheduled to move across the country this Saturday. It is important that this issue is resolved before then.
Today, to my shock, I received a large box from your company containing items I did not order and have never seen before. I assume these were discards meant to ship for another person. The package included a powder, green juice powder, vitamins, an outlet plug, and three pairs of USED AND DIRTY jeans, along with a letter stating that I am not eligible for a refund. This situation is unacceptable and deeply concerning. It appears that your company is resorting to sending random items in an attempt to avoid processing my refund. I do not want discards from your warehouse and it is utterly disgusting that your employees have the audacity to send a paying customer trash from your warehouse all to avoid giving me a refund for items I returned.

After talking to 14+ agents who just wasted my time and gave me the run around and this matter still hasn't been resolved, I have decided I will take this matter to social media. Hopefully then someone will take me seriously and I can inform friends and family that this company has messily thrown in their warehouse discards as well as 3 pairs of pants that I have never seen, crumpled pieces of paper in a box, treating customers like their personal garbage can.

I request that this matter be escalated ONLY to a manager immediately and that my refund be processed without further delay. I have never ordered or received the items mentioned, and I find it appalling that such tactics are being used to withhold my rightful refund.

This needs to be addressed as a priority and confirm that my refund will be issued promptly with no automatic messages and no run arounds.

I ordered a pair of the CUTEST pants for my birthday. After tracking it multiple times, I received the same message that the label was not created. Had no idea what that meant so I decided to call after 2 weeks. They told me that I needed to call in two days so they could open up an investigation. I called and they gave me the run around. I stressed to them that I did not want a refund. I just wanted my pants and was willing to wait for the replacement to be shipped. I called again and they confirmed that they did not know where my package was. Today I received an email that my money was refunded. I was UPSET. I called them back and they told me that I will have to pay and reorder them like I did the first time. WHAT? Makes no sense. I have had way better customer service from cheap places. Apparently I will be refunded in 3 days. I'm definitely not going to spend another $80 to most likely go through the same experience. I will NEVER ORDER FROM THEM AGAIN.

I ordered a dress that arrived after 3 weeks and it was full of lose threads and the embroided flowers were falling apart. The flowers are really crocked. I contacted costumer services and talked to atleast 6 people. One said that i could get 20% back if i wanted to keep it or i could return it. Then i get a message telling me i can only get 15% back and then i get another message saying i will only get 10% back. I paid tax to get it in to the country and was really dissapointed at the bad quality. I didn't get a return label and get told that if i want to retur the dress then i would need to pay for the return cost. This was my first time ordering something from them and last time. I haven't gotten a refund either and the costumer services have closed the chat on me 2 different times now so i can't talk to them.

Hi my name is Marcos Martinez please cancel my order you create the label but I contacted ontrac they said never pick up any package please I want my money back order made 02/10/24 and still no tracking again cancel my order I want my money back please please I save money every 2 week to buy the shoes for my wife birthday please cancel my order and I want my money back thanks

Last year I found Free People. I loved the store and went a bit crazy. Well, that was until I had the worst experience returning something.

I returned something last year. I shipped the return back after bot liking the quality of boots and tennis shoes I purchased.
Free People said they received one of the items in the box, but could not locate the second item. I won't go into all the detail, however, I finally got it taken care of and thought it was over. My credit card was charged a few days ago by Free people and I haven't shopped there since last year. I won't shop there after the horrible experience I had returning the shoes.

I contacted free people about the charge. They stated they never recieved the pair of shoes last year and charged me again.

I went through my Free People expenditures last year and found that they charged me twice on an online order. They also charged me shipping on orders that were over 400.00.

If you have ever shopped at Free people online, please check your bank statements and look for repeated charges in the same amount within two or three week period after the original amount was charged. I have all my reciepts in email. I was able to compare all the charges.

If they're doing this to me, they've gotta be doing it to everyone. So dissapointing.

Urban outfitters owns Free people. They also own Anthropologie. If you shop at any of these retailer, check you credit card statements.

I spent over 200 dallar to buy pants and gave 100 coupons as a gift. Then, I used coupons to buy clothes that didn't fit well and applied for a return. They agreed to the return and gave me a return label. However, when I called and asked if the returned coupons had not been sent to me yet, their response was that the coupons were disposable and I had already returned them. They couldn't refund me the money or return the clothes to me. What kind of garbage company

Purchased a sweater and followed hand wash instructions. Ruined shirt. No accountability taken. Joke.

I read a lot about Free People. I ordered from them.
Big mistake
Twice, they did not deliver the item I paid for.
The second time, they sent me an empty container.
The first time, a bra/top that was of terrible quality and I did not even order it.
So. 45 days later, I still do not have the item I ordered and paid for. I ordered it from the brand, and of course they delivered!
If you see a product you like, please do not order from Free People.
Order from the brand.
The Free People franchise?is horrible

While I do love the clothing and have been a loyal customer, for years, I have never been so poorly treated by customer service. An order was marked delivered and was in fact not. I was home at the exact time the notification came through. I attempted to get in touch with customer service via email, chat, website, and phone. After multiple attempts and hours of wasted time, I have gotten no response other than automated messages asking me to wait another 48 hours for review. My gifts that I paid good money for will not only not arrive in time for Christmas but they have my money and are not willing to take a call to help me resolve it. If they wish to sell to real people then they need to have real people servicing the customers not automated bots.

They advertised $100 credit for $150 spent with some small print saying "see details". There was no link to the details even after I scoured their website. I placed 3 orders and each time it added the $100 credit to my cart. Now that it is time for them to "pay up" two weeks later, the details are available in the single emailed credit and say one per CUSTOMER. Well, I paid for one order and my husband paid for the other, but they are not even willing to admit we are two people. So guess what...orders are being returned and I just won't be shopping there anymore. I'm very disappointed in their misleading "bait and switch" tactics and their lack of customer service when overall I have spent over $600 there this holiday season. I won't be making that mistake again!

I have really not enjoyed working with this company. They charge customers out the bum and are so stringent and rude.

Online ordering is a disaster. They do not care about their customers if an issue comes up and will tell you there is nothing they can do. Their recent holiday promo was misleading and they refused to address my issue and flat out said they couldn't help me. Very puzzled how they have no contingencies or directives to resolve customer issues other than "sorry there's nothing we can do but let corporate know your concerns". Hesitant to support this company going forward.

Several items online in my purchase resulted in "out of stock" five or six days later. Inaccuracy of their inventory or fraud? Reaching out to customer service could have been a better use of time and energy. I experienced wrong and conflicting information and was unwilling to hear or help. The whole process leaves you drained, finding that no one takes accountability for things done or said. This purchase was my last experience with FP. I will never deal with them again.

I ordered a pair of boots that never arrived, I was given the run around for a month, your order has been delayed, you should received it any time now, and last excuse you put in the wrong address, nothing but excuses and yet no money has been returned. Do not order from this store unless you want to give away free money...

The quality was really low, for the high price, and the materials and craftsmanship were very poor and comparable to some very low priced venues like Sh--ein which at least are dirt cheap!...Would never order anything from them again. Using them as rags around the house.

Couldn't tell you how many times I've been angry and wasted my time reaching out to their agents. They've been unhelpful, rude, and lied.
Recently I've had to reach out a few times about my exchange and refund not being processed. 1 agent told me to keep waiting, another agent said they'd escalate it because it shouldn't of taken the time it did for my refund to be processed and exchange to be shipped. Waited a few more days, nothing. Reached out again and that agent decided to process the refund themselves but my exchange got canceled. I am beyond pissed off. Reached out again explaining how unhappy I am about it all and they didn't care.

They are about to lose me as a customer. They need better agents/customer service. Actually care and fix things to where customer is happy. Not take so long to process refunds or exchanges.
Should be able to notify you if something you have saved is back in stock.
And wish they didn't use pitney bowes or uds as carriers since they both are horrible.
FP could be a lot better than they are. Same with a lot of other companies out there.

Got tired of having items sent that was not at all the colour depicted. Huge false advertising. As well they do not have quality control. I was sent out a blurred lines dress which has a hole in it. As i live in canada, after exchange and duties, this was a huge amount of money.
When you call they offer you a 15% discount which is a slap in the face because the dress cant be worn with holes. When i returned the item, they never paid me my return shipping. It was there fault they sent out a damaged item.

Ive learned if i like something i Pinterest it and get it off Poshmark or ebay later.