FreshwaterSystemsReviews 3,923

I spent 16 minutes on hold to finally have a machine tell me to leave a message. I never received a return phone call. Don't waste your time with this company

After 26 days of waiting for my filter set ($150) they still insist it is shipping soon... I can't even imagine what they're thinking or how they benefit from this strategy of delaying orders and offering excuses... Just a waste of my time until I order from their competitors, delaying the inevitable I suppose. Either way, buyer beware, they're only a couple steps away from an actual scam.

Unfortunate that in 21st century they charge for shipping and returns EVEN when you buy over 150$ and direct from there website. If you go buy from Amazon, not only they pay to Amazon fee, but also offer free shipping and returns. Very bad business

I purchased two RO filters from them at a cost of $250 each. One was no good and they refused to replace it. "Our margins are to low" this is how they treat their customers.

McKayla handled my issue and me very professionaly. She did a great job hunting down my issue asap and gave great customer service.

Customer service is a joke. The customer service representative became agitated when discussing why my expedited shipping took 1 week to get shipped.

I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.

I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.

I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.

Don buy the PH tester in the photos they are dried out and defective. The units will not calibrate no matter how long you soak them. Freshwater sent me two bad units then moved them to clearance. BE AWARE there is no refund on clearance items. Horrible company who posted lies on google reviews saying I did not want to calibrate the tips which is untrue I've been using these testers for years and tried to calibrate these pens over 5 days they don't calibrate and don't even read the same in the same testing solution. They then said they did not move the ph testers to clearance again another bold lie look at the pics below. They do NOT GIVE REFUNDS on clearance items. Terrible customer service knowingly selling defective product with no chance of a refund. Stray away

I needed a RO Mate 20 tank ASAP. They had one in stock at a great price. I'm in Connecticut. I ordered the tank online, on Thursday. Their tracking showed it left their facility that afternoon and arrived at my house on Saturday via regular ground UPS. Service, price and delivery time was amazing!

Terrible company - terrible customer service. Do NOT waste your time. Over a month of excuses and then the day that it was supposed to be here - all that arrived was a cancellation email. AVOID AVOID AVOID.

I purchased a water filtration system from Fresh Water Systems, online, for $130. When I received the product, I was unable to get the housing unscrewed to put filter in, in order to operate it. Over a week's time I repeatedly tried using plastic wrench that came with system, using a damp towel to get a better grip to unscrew, tapping housing with utensil to loosen and had household members try to get housing to unscrew, but was unable to. I emailed the company 3 times, informing them of the situation, until I finally received a response from a representative who instructed me to find someone who had a rubber strap wrench to get housing off. When I notified them that I couldn't locate the wrench, I was told that they would likely not pay to return product. Because I could not use the product i'd purchased, I paid postage to get it back to them and haven't received refund or heard back from them.

One (standard) item was out stock and order was on hold. Took them 2 days to notify it is on back order. After a week they still did not ship. Kept the payment for another 5 days before refund.

Update:. They refunded my account and allowed me to keep the product. Minus one star for their lack of attention to detail on the original listing.

Original review: They advertise one concentration of a product and deliver another. Additionally, my order had a total of 10 packs, received 9. They honored a return, but at the cost of me having to pay return shipping for their mistake. Poor business practices. Look for a different company to do business with, there are plenty out there.

I ordered a reverse osmosis system and was told that it would be shipped the day of order. Didn't get a confirmation email and called them. It was very difficult to get to talk to a person. Was on hold and system offered an automatic call back. Never got the auto call back. Called again and was on hold. Jackson, sales person gave assurance that my system was going to ship. Turned out that the system wasn't going to ship. It was on back order. I called back and asked Jackson confirm that my order would ship that day he said he would check and call me back. I told him that if it wasn't going to ship, please cancel. He called me back and said that it was canceled.