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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased an ECU for my vehicle from Flagship One on October 28,2025. USPS later issued an official letter confirming the package was misdelivered to the wrong address and could not be recovered. The letter also clearly stated that the sender needed to file the insurance claim.
Despite providing this documentation, Flagship One refused to issue a refund or send a replacement. They repeatedly told me to file the claim myself even though USPS confirmed only the sender can do that.
I never received the product and had to buy the part elsewhere to finish the job for my customer. Very disappointing experience and I would not recommend this company based on how they handled a documented carrier error.
Product doesn't work or allow the car to start. Speaking with customer service and all they can say is it should be compatible with my vehicle. Don't waster
Your money like I did on this paper weight.
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Online service was easy to navigate, customer service was prompt, answered all my questions and was very easy to talk to. Product was shipped quickly and item delivered was as ordered. Installation was successful and the part resolved the starting and running issues with my 2000 F350 Super Duty truck. Would use them again if needed.
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I am very happy with your product since after installing it, all problems disappeared. Thanks flagship one for your timely intervention.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Good product mine just took two weeks for programming. Other then that everything went smooth and they made sure I ordered the rite part aswell.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I Ordered an ECM, did it all on line answered question sent information that was required. Received updates while my order was processing, received product with clear instructions. Installed and has been working fine.
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Received the part in very good time. Easy to replace on my own. Had one issue but I believe I resolved it. The issue was with an aftermarket remote start. The solution was just not to use it.
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ECU works great. Reasonable price, too. Solved my fuel pump issue. Replaced fuel pump, although problem was 2 sec priming signal from ECU, so pump was probably OK. Narrowed it down to either ECU or open wire between ECU and relay. Once new ECU was installed, started right up. Been running fine for last 3 weeks. Only negative is that it took 2 calendar weeks to get it. Overall, I'd buy from them again, if needed.
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Customer support was able to process our needs through phone. The product worked seamlessly when it arrived. We were able to install it without problems.
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I purchased a refurbished Toyota computer. It had a good price and it was easy to match the part. I was updated on each step of the process. Part was delivered on time. Overall good experience.
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Seems when you place your order then they start to rebuild and test and program your new computer. Had to rent a car for 10 days. Costs more than the computer and the labor.
Good news is the Jeep started right up and running fine.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on admin@fs1inc.com so we can help you out. Thank you!
The computer arrived basically on-time.
Installation took me 10 minutes and it started and ran immediately.
My only issue was "how to return my old one".
No return envelope or even a small note with return instructions.
It's still sitting on my bench waiting to go back.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Flagship was fantastic they had the PCM programmed for my vehicle working great car runs smooth has crisp response and shipped it fast, I would recommend them.
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Was very easy found an exact match for my PCM, added the VIN # to match my vehicle now waiting on the delivery
I ordered a computer for at 2003 Chevrlot impala engine size is a 3.4. Them computer I got is programmed for a 3.8 engine. I tried to explain several time that it's not the correct part but is seem like they don't understand
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on admin@fs1inc.com so we can help you out. Thank you!
I ordered a computer for at 2003 Chevrlot impala engine size is a 3.4. Them computer I got is programmed for a 3.8 engine. I tried to explain several time that it's not the correct part but is seem like they don't understand
92 Ford bronco fuel pump not pressurizing system with key on, no start. Trouble shot it down to bad ECU. ECU in truck had been working fine but apparently was not the exact replacement as pointed out by tech support when they checked the part number I supplied. They sent the correct ECU and and truck fired right up.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The ecu for my old vehicle came vin programed and flashed. The only thing i needed to do was the key learn process. Was back running in no time. Thx
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My Jeep is back to normal. I don't have to put it in off traction I thought something was wrong and today I want to show it to a friend of mine. The problem I was having and they made me look stupid. The problem was gone thank you guys always recommend you.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
💯 % True plug n play for my 2012 5.7L. Easy fix great experience, great product, best price I could not find a lower price anywhere! 💯 recommend!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the second time I have replaced the computer in my vehicle. Plugged in the computer that you guys proved. Wired 100% better then the other aftermarket computer. Life time warranty is what sealed the deal.
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This is the second time I have replaced the computer in my vehicle. Plugged in the computer that you guys proved. Wired 100% better then the other aftermarket computer. Life time warranty is what sealed the deal.
I install the part from your company and so far it work great thank for help and I will be looking for purchases in the future.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to admin@fs1inc.com so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.