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Garrett Wade Reviews Summary
Garrett Wade has a rating of 3.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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BUYER BEWARE OF GARRETT WADE. I bought Garrett Wade's Ultra Tough Hose Reel, within weeks the hose burst in several areas. The hose itself was weak throughout. I contacted GW and sent them pictures of their faulty product. They said to return it and they would review it to see if they would offer a refund. Once the hose reel was returned they said they couldn't issue a refund because it was returned, "dirty, broken, and used". Their product, that they sell BROKE, while IN USE. I don't know if they expected me to clean and fix their faulty product, but it's entirely unacceptable to not stand behind their items. It has been a fight ever since. They offered a replacement, but who wants a replacement of a junky product? I'd rather eat the cost rather than deal with them again. They also continue to remove my reviews from their site. Again, BUYER BEWARE OF GARRETT WADE.
I have a high regard for Garrett Wade tools but very low regard for their service. Having placed an order GW proceeded to notify me it had been shipped. They used UPS. UPS notified they were delivering it and then notified me it had been delivered. It had not been delivered. When I was finally able to contact UPS they told me they had delivered it to the US Postal Service. When I was finally able to contact the USPS they could find no record of the parcel. When I went back to GW they just kept telling me I needed to contact the USPS. So they had taken my order and my payment, chosen their business partner(s) and would not take it on to find out why they had failed in fulfilling the order.
While searching for a number of different items, my search took me to Garrett Wade's website. Since, I have purchased a number of items. Great quality was one of the biggest plusses to their items.
Dear Peter,
Thank you so much for your thoughtful review about us! We truly appreciate your sharing your experience with others. We're pleased to hear how much you like our tools and truly appreciate your business. We're a bit puzzled by the two star rating which you left for us. Are there any oustanding issues that need resolving? If so, please reach out to me directly. My name is Susan and I can be reached at susanm@garrettwade.com. I will be happy to assist you! Thanks again!
Japanese garden tool that will fit my needs. Small, light machete to help that over grown areas.
Dear Douglas,
We're happy you found the tool you were looking for and hope it will make the task easier for you! Thank you so much for your order and for posting your experience here. We truly appreciate it!
2nd purchase from GW.
Did not receive a confirmation email to 2nd order, which made tracking/receiving difficult, but customer service made everything good in the end.
Must have been a glitch.
I left a negative review in the midst of frustration in trying to locate my purchase.
Ultimately, good products and good customer service.
Bumps in the road happen and they handled it well.
Thank you GW Team.
Dear Katyln,
Thank you so much for your order and your patience. And also for taking the time to write such a nice and thoughtful review. We're sorry that there were some issues but we're happy to hear that it was all straightened out for you. We truly appreciate your loyalty!
I wanted someone to just give me an RMA and an address to return the product to. Instead, I got more work to do.
Dear Ron,
Thank you for your order. We're very sorry that you aren't happy with the Citrus Juicer. Your order should have come with a prepaid return label. We will send have our fulfillment team email a return label to you so you can send it back for a refund. We sincerely apologize for the inconvenience.
WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
Dear Donald,
Thank you very much for your order. We're sincerely sorry that it took so long to reach you. At the time, our shipper was experiencing a logistics issue which has since been resolved. We will be looking into why you were not informed on the shipping confirmation, and also why no one was able to assist you at our 1-800-221-2942 phone number. Since your package was late and you did not receive satisfactory assistance, we have issued a credit on shipping which should appear on your statement within the next 3 business days. Please accept our sincerest apologies.
Whether it's top quality tools or their large variety of unique items, you can count on Garrett Wade to have you covered! And, best of all? If you take an hour or two to just browse their latest catalog, I can almost guarantee that you'll find plenty of things that you didn't know that you just had to have!
By the way, their customer service always goes above and beyond...
Dear Jerry,
How nice to hear how pleased you are with our products and our service! It's our genuine pleasure to bring these unique items to our customers, and to offer further assistance when needed. Thanks very much for your thoughtful review!
I like all my purchases. I receive emails on sales and other products. Will in future will probably buy some of these.
Dear Doris,
Thank you for stopping by to post your review on our products! We truly appreciate your interest in our tools and your taking the time to let others know.
Was about to give up on repairing my kitchen's wooded trash bin when I found the perfect tool for holding the wooden lid frame while the glue dried. Worked like a charm and very easy to use. Have used it on other framing projects now that I have the right tool.
Dear Carl,
Thank you for your review! We're glad to hear that you were able to find the perfect item to repair your wooden trash bin! Your taking the time to share your thoughts here means a lot to us. Thank you so much for stopping by to share you experience and for being a terrific customer.
My wife is an avid gardener. Garrett Wade has many things that Gardners covet and use frequently. Not only is their selection vast, their service is top notch and shipping is fast! I f I need a gift for my wife, Garrett Wade is usually where I start looking! (plus the Jewelry store, ha!)
Dear Rick,
How wonderful to hear how happy you are with our products! We're so pleased that your wife loves our gardening tools and we hope they serve her well for many years to come. Thank you for taking the time to share your experience here with others. And for being such a terrific customer. We hope you have a plentiful harvest season!
They have an excellent return policy, great customer service that responds to your inquiries in a timely manner! I had bought an item that I had used that didn't work as well as I had hoped. I wasn't sure if I could still return it, even though it was within the 90 days return period. Sure enough, Garrett Wade accepted the return and refunded my full purchase price! Also, all the items I ordered from them have always arrived as scheduled, in perfect condition and ready to use. Will continue to order from them as needed.
Dear Gregory,
Thank you so much for being such a great customer! It has been our pleasure to assist you and rectify the issue that you had with the product. We truly appreciate your taking the time to write such a thoughtful and nice review about us. Thank you kindly!
While the Garrett Wade products are (mostly) phenomenal, they don't communicate much. No e-mail is sent when the order is received it would be nice to have an order number to refer to; nor is shipping information ever provided so packages can be tracked.
Dear Gretchen,
Thank you very much for your order! We're very sorry to hear that you werent' kept up-to-date on the status of your order. We're not quite sure why this happened and will look into this further. Your feedback is much appreciated!
I purchased a few items for a barn project and everything is just so darn good! Check out is easy and everything arrived in secure packaging and in a reasonable time frame. I'm a very satisfied customer.
Dear Robert,
We're delighted to hear it all went well and are very pleased to hear how much you like our products! Thank you for your order and taking the time to leave us such a nice review.
Their customer service was amazing... timely, personal, relevant, and even more than I could have asked. Thanks!
Dear Adam,
Thank you for your order and for taking the time to share your experience with Garrett Wade here. We truly appreciate it! We hope you enjoy your purchase!
Unique selection of products in GW catalog. I'm hoping the German made safety goggles are a hit with my son- they look so cool and are well made. Just he needs for his copper etching hobby...
Dear Karin,
Thank you so much for your order and for your thoughtful review! We hope that your son will be very happy with the German-Made Safety Goggles. Your feedback is much appreciated!
We had ordered some these fly swatters years ago which are now worn out. These swatters are the best that we can find and they last for years too.
Dear Grace,
Thank you so much for your order and for sharing your experience here! We're happy to hear how helpful the fly swatters were for you. Your feedback means a lot!
Got into this site looking at wood cutting tools. I stumbled on to waffle maker, looked good, wife's birthday coming up, breakfast is always an adventure.
Actual waffle maker is a nice package. Can get away from freezer waffles, unless we have extras.
I would like it to be about one more row around of the nubbies, yielding a larger waffle. This is great, maybe another model.
Dear Loren,
Thanks for letting us know how much you like our items and in particular, the waffle maker! We hope you wife has a wonderful birthday and enjoys the waffles that you will be making for her. That's an excellent suggestion and one we will certainly consider. We truly appreciate your taking the time to post such a thoughtful review!
Found a great tool to pick apples and pears from my 8 fruit trees.
Dear David,
Thank you so much for taking the time to post your thoughts about the fruiit picker. And also for your order! We hope you will have a very plentiful harvest this year!
From the business
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joe,
That's great to hear! Thank you so much for your order and for stopping by to share your thoughts. We hope you will enjoy the knife for many years to come. Happy Holidays!