GateHouseSuppliesReviews 463

Parts are listed as in stock then after your transaction they are actually not in stock, they send you a tracking number to make you think everything is ok but its not. Then as time goes by no parts and the tracking number doesn't work, your tracking number has been cancelled, you call and are told inventory changed and now your parts have to be ordered. Your told it will be 10 days so you look on their site and it still shows in stock, this was the first sign of dishonesty. When the parts finally show up one is damaged to badly to be used, when i call in for a exchange i speak to the rudest smart $#*! in customer service history, Brandy tells me that i should just keep the part because it is such a hassle for her to deal with and most people just use the damaged part. I tell her no that i want a exchange but she pushes back again, she tells me she will not send out a return slip nor send a replacement part for a couple weeks until she contacts the carrier and makes a claim, It continues to get worst, I ask to speak to a supervisor and she tells me no, I can only speak to her, so i use the site contact to reach out to a manager and she intercepts my contact and replies " I SAID YOU CAN ONLY SPEAK TO ME ' this is crazy, Now the security gate to my home is down for over a month and i cant speak to a supervisor. Now i had to contact American express and am dealing with this now. WHAT A HASTLE OVER A DAMAGED PART, replace the part and move on, this stuff happens, don't buy here absolutely no customer support, just a money grab and leave you hanging.

Purchased a single replacement door opener. Poor quality. Returned and was charged 20% bull$#*! restocking fee. Absolutely $#*! company

Worst warranty service. Liftmaster days they send parts and return lables within 2-3 days and this company says pay for the parts, pay for all returns and we will credit you in 1-2 months after we get everything back. Total scam! They will take 1-2 months unless you pay for your warrantied parts first. Client is disputing purchse with AMEX. Diffective out of box, crappy warranty and lift master doesnt care! Best to go through a local dealer you can physically visit.