Overview
Go-Parts has a rating of 4.4 stars from 627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 15th among Auto Parts sites.
Instant Feedback
This last experience wasn't the best. It took almost a week for the part to arrive. I ended up ordering from another company, and received their part before your part arrived by a few days. That's why I'm returning your part for a refund.
I was about to replace my side mirror for a fraction of hr cost I would've paid from a dealer. Part matched perfectly. I was also able to reinstall it all by myself. Will order any future parts from them
Ordered from RH side mirror ebay. Arrived damaged and I took pictures right out of the box. Pain in *******@ss to go through the return to vendor process. Then the vendor claimed it was advertised with no glass and a quarter size hole in the turn signal plastic. They said I did not look at all the pictures. More BS. Then they charged me a restocking fee of $27 which I recovered eBay having filed a dispute with Visa the day I receive it. Atl Auto was the vendor.
Went to Go-Parts. Paid more but the mirror looks brand new. You guys are the best.
The parts ordered did not fit my car even though the website claims it was an oem fit. The returns process was a pain and the team took weeks to follow up on refunds or offering a replacement item. Overall I will not be buying from this company again.
We sincerely apologize for the inconvenience you experienced with your recent order.
Our customer service team will reach out to you so that we can try to help. Have a wonderful day.
Go-Parts
I read about the site's ability to provide high quality replacement mirror after my wife clipped a mailbox and the mailbox won. Purchased the mirror and then picked up the color matched cover from Mazda direct. Received in the mail today. Put the cover on, followed a YouTube video and had the replacement done in about an hour. As advertised, quality is excellent, price was fantastic and all functions work great.
Ordered an aftermarket front splash shield for a 2017 Hyundai Sonata. The received part was very close to the original, but not exact in terms of dimensions and layout of the holes. It took some fiddling and drilling new holes to attach it securely. It will work fine but if I wasn't handy it would have been very frustrating. Honestly I was sort of expecting this due to conflicting reviews that said "exact match - great!" and "didn't fit - boo!"
Bottom line: If you have a stock 2017 Hyundai Sonata (i. E. not Hybrid, Sport, SE, etc), this part isn't an exact fit but it can be made to work.
Get my order number and link to check on it - it goes to a lady who bought something 2018 and all her info showed up - name address etc. so you website it broken - it doesnt matter to me except thinking someone somewhere down the road will enter their order number and probably it will show all my personal details - so that's nice. It does not matter as i will never deal with you all ever again.
Hello,
We are sorry for the incorrect information and we have brought this to the attention of our Tech Department to be corrected.
A copy of your tracking information is included below. If there is anything else we can help you with please let us know and we hope you have a wonderful day.
UPS Tracking Number: 1ZE21K760309647225
https://www.ups.com/track?loc=en_US&requester=ST/trackdetails
Needed to replace the fog light assembly on my wife's car. The dealership wanted 250 or more for it. Got it here for WAY less. Installed quickly and easily and will buy more from here when my wife destroys those.
Fast delivery with good customer service not that I had to call them this time. A order from a couple of years ago I had to do a return which was no fault of theirs they honored my return. Great people in the office there.
Wife ran over something on the road in an unlit road at night. The plastic splash shield behind the front bumper was ripped in half and part was missing. She was going out of town in 5 days so I placed the order and it arrived the night before she left. In the morning I was able to install it just in time. Thankfully it was an exact match and went on without any trouble. Thanks for helping me make a quick repair on the wife's Mazda3.
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- Alpharetta, Ga, United States
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Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We sincerely apologize for any disappointment regarding the delivery time. Our orders generally require 1 to 3 business days for processing, in addition to 3 to 5 business days for shipping. Your order was processed on January 13,2025, and was delivered on January 16,2025. While we are glad to have fulfilled our delivery commitment, we regret that it did not align with your expectations for a quicker arrival. If you need any further assistance, please feel free to contact us. Have a wonderful day.