Overview
GoToGate has a rating of 3 stars from 1,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoToGate most frequently mention customer service, credit card and full refund. GoToGate ranks 12th among Plane Tickets sites.
I booked the R/T air tickets for both of us from LAX to Paris. The face value of price appeared reasonable, but the purchase of seats is little too costly especially seniors like us as compared to industry standard. So, I ended up paying $312 just to book the seats. I would request you to please reconsider the charges and bring it back to industry standard. (Between $50-$60) The website is however user friendly. Thanks
Twice tried to make this book. Once for an hour and a half last night.
Then about 45 minutes just now. Each time there were glitches and then, at the end, each time the price jumped massively. No way to rate this experience well.
It is my first time to use this site. In the process of doing it, I booked and bought unnecessary services. Right after, I tried to remove them such as a seat reservation and flexible ticket, That was so hard. I called them right away and connected to a representative. He transferred my call to another agent. And then, as you know, I am holding a phone and waiting for about an hour and half, waiting until now.
Meanwhile, I am writing this review thinking why this company did not make a section to edit. It only has an upgrade part not the removing part. I checked and marked it because it did not go to the next phase. I found out that is not necessary
Fast, easy and convenient but the website don't recognize me using the site as there is no login for saving my info for future use. Hence the hassle of filling up most of the info required to make a booking
I needed to compare routes and transport between Stornoway and Glasgow. GoToGate made it clear that ferry and bus routes did not work for me and allowed me to make a reservation simply and clearly. It was easier than doing that on the airline's own site.
I have not received my boarding pass details, 21 hours from flight! You need to sort this out immediately. This is the first time dealing with your company and if I don't have the details sent to me I will make sure I campaign against you.
Their web site was easy, the prices were good, the links were well marked.
The reason only 4, there was no way to request disability support, and there were a numbers of fields not requested that the airline needed that would have slowed our check-in and being disabled things that slow you can be unpleasant.
The price was comparatively cheaper. Also, the online platform is very easy to navigate and user friendly. The online payment process was easy and quick; and no hidden charges included. Finally, you get your E-ticket and payment receipt instantly when your payment is confirmed.
I think my experience with GoToGate was just awesome and I got the best service!
The experience was good and I really enjoy the experience. People were kinds and Courteous and I didn't have any problems and would recommend to someone to deal with you in the near future. I thank you once again for taking the time out to serve me.
The website was easy to navigate, and all the information was there. There was no question unanswered as to what type of bags are included. The add-ons too are reasonably priced.
Additionally, the website offered many types of extra services and insurance, which can alert inexperienced travelers to their needs and may help prevent some expensive cost down the road due to oversights.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members