On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I thought I was ordering from the restaurant's website. I wasn't. There was website intending to trick you to order from it instead: I did that, and paid a big fee I wouldn't have had to otherwise.
The restaurant was not prepared to receive an order from that Grabull third party, and it took several phone calls and almost 3 hours before food was delivered.
I talked with a very kind customer service agent, who was far away: it was morning for her, when it was night for me... and she also talked to the restaurant... so no fault to her!
The problem was: I never intended to order from some weird misleading third-party who confused my local restaurant, with customer service on another continent. Be ware! If you are ordering from Grabull, you might be doing so by accident!
It time go it time go it time go it time go it time go it time go it time go
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Frustrating. Buttons don't respond right away/well on my iphone, and this issue is specific to your website. The prices for the menu items also seem higher than when I last ordered (through a different food ordering application).
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
I placed an order, but the restaurant didn't realize it. I ended up waiting while they prepared it, and by the time I got it, the food was cold. What's the point of ordering online if I had to wait for them in person to make my order!
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
I place my order and was charged for it. However, the restaurant never received it. I had to re-order it with them and wait for it. I'm not certain I was even refunded the service fee, as promised.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
No complaints. Reasonably straightforward. A little drab-looking.
The user interface makes sense and is easy to use. I like that I wasn't surprised with a bunch of fees at the end. I'll definitely use this over other ordering platforms!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Your site - not great - don't love it. Have an actual developer talk to an actually cybersecurity expert and see if they can't help you a bit.
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
I ordered 3 pasta dishes from Grabull for Italian Brothers pizza in Citrus Heightsand 2 of the orders were substituted. One had the wrong sauce, one was meat (and should have been vegetarian). Owner said Grabull has items on their menu that they no longer carry and have requested them to be removed but no action. I will not be using Grabull again I will order directly from restaurant or through DoorDash.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Site was new to me my credit card wasn't accepted had to confirm not fraud with my bank.
Site is fine.
Survey is very annoying EVERY time I order. I also find it odd that the default building type is office and I have to choose home every time.
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
. It was fine. No issues. Why do I need to do this to see if my order has processed?
The restaurant said they'd had bad experiences with Grabull and had stopped working with you, but they apparently hadn't updated their website. Btw the date of experience is an estimate I don't actually remember when it was exactly
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
$5 service fee for being a web portal is silly. And the functionality for modifying cart items or adjusting them is broken/missing. If you're gonna charge a fee - have a working iOS portal
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
Fees are insane and added a tip without viz, had to go back to understand why my total doubled. Show an itemized list of charges.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
It would have been better if the driver rang the bell or texted. They simply left the pizza on the porch. I was not warm when we discovered it.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
I would like to see tax and fees separated. Additionally, who the tip goes would be helpful to distinguish as I would like to know that the driver gets a good portion of the tip.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
I paid extra money to have it delivered in about 30 minutes, but I took over 1 hour! And ZERO communication, other than when I called the 800 number and spoke to someone who did not understand English very well.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
I paid extra money to have it delivered in about 30 minutes, but I took over 1 hour! And ZERO communication, other than when I called the 800 number and spoke to someone who did not understand English very well.
Many months ago, i created an account with Grabull. However, despite logging in each time, I am prompted to enter my address and credit card. What use is an account?
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I have registered my address and credit card, But every time I order, i have to reregister. Terrible experience
Despite creating and updating an account, i get promoted to enter my address adn credit card every time i order
Easy. Ngjfdngknagkdfndlalfmgierjbgnavfdekma; lvfmdak
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Fee too much not recommended for delivery. Adding on delivery fee and tip it's too expensive. I'd rather have the restaurant directly deliver if they had that option.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
Delivery took almost twice as long. Had to go out to the road to meet driver. Cost me an extra $25 for a mile delvery. I prob wont use this again
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Its just ok. Not the easiest to navigate. As usual quicker to open a menu and call
I only use Grabull for takeout and only when it's been long enough to forget about how high the fee is. $5 per order is crazy for an online order system.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.