Hardaddy Reviews Summary
Hardaddy has a rating of 3.1 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardaddy most frequently mention customer service, high quality and affordable prices. Hardaddy ranks 118th among Clothing sites.
Instant Feedback
Chatting with customer service, she conveniently just left the chat never answered my question. Only thing I got was a BS response. And maybe when you are responding to these reviews don't use an automated response. If you're not a scammer take care of the problems that people are addressing to you. And I don't need to add to my review proof of purchase it's on my credit card statement. I want my order delivered to me or I'm filing a complaint with my bank and I will get my money returned
Ordered in January 2025 and now February 2025 and no shirt,but they did get my money.Also tried a live chat with them on line this am but no one came to chat.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.We are committed to enhancing our service and delivering an improved shopping experience for you.
In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this. Please tell us the problem you encountered first. We will reply to you as soon as possible.
We are deeply sorry for making you wait so long. Due to the high season, the stock changes rapidly. We will do our best to improve the stock alert system. We believe that our company will make better progress due to valuable customers like you.
Your order was automatically canceled by the system because it was not shipped within the deadline.
The refund will be sent to your original payment account within 3-5 business days. We appreciate your patience and support.
We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.
If you need any assistance, please feel free to contact us by chat for a quick response or by email at service@hardaddy.com. By email, we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Timmy
HARDADDY
Because these shirts are made overseas don't expect to get them in any reasonable time frame. I ordered my Christmas shirt over a month before Christmas and it didn't show up for Christmas or anything that I was anticipating wearing it before. Customer service gives the same answer every time.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.We are committed to enhancing our service and delivering an improved shopping experience for you
Some items are super hot sale item and we need a little long time to process in bulk.
Once the items are dispatched, the estimated delivery time is 7-15 working days. Since it is international shipping, it may take a longer time to your place. Hope you can wait patiently.
Once your order is shipped, our system will automatically send you an email notification with a valid tracking number.
We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.
We are unable to locate the order by the name provided. To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Timmy
HARDADDY
I ordered two shirts for my husband and myself for a theme party we were going to attend. First, I never got any sort of confirmation of the order but they definitely charged me. I ordered three weeks in advance of the party. When I finally got shipping confirmation it was for one and two weeks AFTER the party! One shirt arrived the day after the party. The other arrived a week after the party and it was DEFECTIVE! The sleeve was folded up and sewn to itself. I had already gotten two different shirts. My husband wanted to keep his but mine needed to be returned. There is NO contact info whatsoever on their site. NO email. NO phone number. I followed the return directions on the packing slip and those didn't work. Broken link. I finally went back to the shipping email and did the return that way. It said I'd hear from them within 48 hours. It's been over a week and NOTHING! I have been screwed out of the cost of the shirt. I will NEVER order from them again.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. Feel free to contact us if you have any issues.
Usually, the order confirmation email and shipping notification will be sent automatically to your mailbox, if you don't find it, you could try to check your spam folder since we have customers who find their confirmation in this way.
We will try our best to improve our shipping efficiency and service to provide you the better shopping experience.
I’m really sorry to hear about your experience, and I completely understand your frustration. It’s unacceptable that you didn’t receive proper communication regarding your order, and I apologize for the inconvenience caused by the defective shirt.
We take these matters seriously and want to help you resolve this issue. Could you please provide your order number? This will help us look into your situation and ensure you receive the assistance you need. Thank you for your patience, and we’re here to make this right.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
I have not received my order in almost 4-weeks! If I ever do get my shirts I will NEVER order from them again. I am now very concern that the quality is not going to be very good.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Each customer is important to us, and we truly hope to resolve this issue in a way that is satisfactory for you.We will try our best to improve our service and provide you the better shopping experience.
We strive to provide our customers with high-quality clothing and ensure that their orders are delivered as quickly as possible.
I’m very sorry to hear that you haven’t received your order yet and understand your frustration. To assist you better, could you please provide your order number or email? This will help us track your order and address your concerns more effectively.
We appreciate your patience, and I assure you that we are committed to resolving this issue for you.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
DO NOT BUY FROM HARDADDY! They never delivered the two shirts i ordered. Customer service wanted a credit card to research the order. Went round and round trying to get customer service. Wish i had researched it before buying. Check out Malwaretips for more info.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by your recent order.
Just to clarify that our customer service team will never ask for your credit card information to research an order. Your security is our priority.
Unfortunately, we are unable to find your order.Without the correct order details, it’s challenging for us to solve the problem for you. If you could provide any additional information, such as your order number or email address used for the purchase, we would be happy to assist you further.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
I was a big fan of the Hardaddy company and have ordered 15 shirts over the past couple of years. I recently placed an order for 5
Shirts and paid $28.99 for the expedited shipping bringing my order total to $139.62. The service says 3 to 7 business days but that means they will ship them from another country in 3 to 7 days and they have no idea how long it will be before you receive your shirts. I asked for a $28.99 refund and was denied. I am done ordering from Hardaddy!
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by order shipping.
We truely understand your concerns and will do our best to solve the problem. We can assure you that we are a legitimate company and our business is completely legal and compliant.
Sorry for the delay issue.Your order is shipped by Express shipping as you paid. We need some time to prepare the items before shipping. Due to the peak season, it will take more time to prepare the items. We'll keep rushing it and ship it out as soon as we can.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Tracy
HARDADDY
My husband loves these shirts. I would like to see
"Silver Fox" or "cowboy" shirts.
I ordered 11 shirts for a class reunion from this site. The reunion was cancelled due to a family emergency. I did not even want to return the shirts... just exchange them for different styles.
WHO NEEDS 11 OF THE SAME SHIRT?!?!?!
They simply said, "no". It is outside of our 30 day return policy.
The shirts are very poor quality. I will probably go thru all eleven of them within a year, because they are junky.
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Items can be returned within 30 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://hardaddy.com/information/returns-exchanges
Since your first order was delivered in 26th March, the return window expired after 26th April.
As for the 2nd order's return request, we sent reply in 8th June asking for photos since you complained about issues. Please send us photos to check so that we can help you on the orders.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@hardaddy.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
HARDADDY
Quality shirts at a reasonable price. I have like 5 or 6 of these shirts already. I love them all.
The products are of very high quality and affordable prices, and they have very innovative styles. It's a good website where you can easily order and the visuals are very nice. I would also like to thank you for your interest in customer service.
I mean, everything was still and smooth, until a week-delay... Nothing bad, to be honest, but it's a little off date. Still enjoyed shirts i ordered. Light material, awesome print... Maybe it's was only my problen but still kinda wanted to recieve them earlier
All the new clothes collections are very beautiful and I like them! The quality is as usual on a top and I always recommend this shop to my friends when they want to buy something really qualitative with interesting prints.
Online experience was good - fitment will tell the full story
All was great, except that to "spin" to get my offer, my perfectly correct phone number was not accepted as valid. Being in a hurry, I just moved on and didn't get any offer.
Finding cool shirts was easy. No I just have to wait for them to arrive
No room for a promised 15% discount. Customer Service fix it.
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by applying discount.
Regarding the promo code, users need to enter the code number before checkout and click "APPLY" to activate the code.
Regarding how to apply a coupon, please refer to this link: https://hardaddy.com/information/q-a. There is an area "Enter or select coupon code" at the shopping bag confirming web-page on your right side above "Proceed to checkout"
Would you mind to share us more details like which coupon code you’d like to apply? We'd like to confirm if this coupon code is eligible for your order and offer a suitable solution for you. We've sent an email to you today about your issue. Looking forward to your reply.
Your feedback is very important to us. We'll forward your sincere feedback to our team to optimize our feature for discount applications.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
I ordered from this place they charged extra to express the items which were suppose to be delivered within 3 to 7 days got only 2 of the items ten days later the third item was never sent and the money was never refunded. Numerous attempts have been made to contact the company with no response, still trying to return the items no response from the company. Will never do business with them again!
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the delivery and returns process.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check the shipping policy here: https://hardaddy.com/information/shipping-delivery.
The order has been authorized by you and the shipping method has been confirmed by you. You selected express delivery on this order. After investigation, the order was placed on December 10,2023, and 2 items arrived on December 18,2023. These 2 items arrived within our normal express shipping time. Since you filed a dispute for this order, the 3rd item has been cancelled. We really want to refund you, but because you filed a dispute, the refund could not be successfully issued before. We hope you can close the dispute so that we can refund you.
Regarding your return, we have verified and confirmed that we sent you a return label on December 21,2023, but have not yet received your reply. You can try to find the email in your spam box. We've sent you another email today. If you still haven't received it, please contact us directly via live chat so we can help you solve the problem as soon as possible.
In addition, we have not received any other emails from you. We only received your return request on December 20,2023 and have responded to you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
Purchased from them 3 times so far - takes a bit to ship to the East Coast, but items are bright and well made, and funny. Adjust for Chinese sizing (go up 1 size). Was responsive when I had an issue, missing a good discount to one order - they applied it retroactively.
I love the size ranges available and the various themes. Can't wait to receive these shirts- they are holiday gifts. The customer service chat feature worked really well, the staff was responsive.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the free shipping discount.
You can enjoy free standard shipping when buying over 89 USD after discount. ( final sale & presale products are not eligible for coupon / shipping discount)
Since your order has reached this threshold, it has enjoyed free shipping successfully. We will send your order as soon as possible.
Thank you very much for your advice and it will be forwarded to our related department to make necessary modification. We believe that our company will make better progress due to valuable customers like you.
Regarding this issue, our representative have sent an email to you and discuss about it, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY
Per site- one day to process then 7-14 days of shipping. Ordered holiday themed shirts, so needed them on specific dates. On day four still in process status. Contacted customer service via chat, was advised items will be in warehouse within 9 days (an estimate) with same ship time frames. Offered discounts which do me no good for a need on two holidays. Items look great online, very disappointed in execution and communication. Won't be back.
Dear customer
We apologize for the delay in processing and shipping your order. We understand that timely delivery is important, especially for holiday-themed items.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. There is different processing time for different item. You can check the processing time from product page.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Due to the peak shopping season and high demand, your order has been slightly delayed before shipping. The order has been cancelled as your request, we will refund as soon as possible. We sincerely apologize for any inconvenience caused.
Thank you for taking the time to share your feedback with us. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.We appreciate your patience and understanding.
If you need additional assistance, please feel free to contact us by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Ashley
HARDADDY
What a whimsical and festive shirt for Turkey Day.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the coupon code.
Please note that an single order can only enjoy one promotion code. Since this order has applied coupon of 12% off, the other code is no longer valid. Hope for your understanding.
If you want to change to a larger percentage off code, please click on Change to delete the current code, put in the new code and click on Apply.
Our representative has sent an email to you discussing about a better solution, please check your inbox and spambox and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
Best regard,
Louisa
HARDADDY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.
Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.
In recent days, the volume of our customer service inquiries has increased dramatically resulting in slow responses. We are really sorry about this. Please tell us the problem you encountered first. We will reply to you as soon as possible.
To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.
We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.
If you need assistance, please feel free to contact us by chat or by email at service@hardaddy.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Sitejabber. We always strive to provide prompt and efficient service to our customers.
Best regard,
Timmy
HARDADDY