Heirloom Roses

They shipped me two rose bushes with rose rosettes disease and refused to honor the warranty in a reply from the company on April 5,2025 after I contacted them on April 4,2025. Update 4/9/25 = The company rep has since become combative - insisting that I did not give them time to reply even though my reviews were posted on April 5,2025 after their first reply on April 5,2025. They stated before honoring the warranty, they want me to remove this review from trustpilot. I told them no and that I would not update any review until they honored their warranty on their end. I have never had a company make such a demand before. I will be on edge for the next 9 months watching to see if my other 12 rose bushes were contaminated from the diseased bushes sent from Heirloom Roses. So far, there are no signs on my existing bushes but the incubation period is long. 2 rose bushes from COSTCO have been planted to replace the heirloom diseased bushes. The Costco ones look great so far. You can see from their reply to this post how they do business with consumers. I hope my review is helpful to others looking to make a purchase with the company. I would be hesitant to accept any replacement from this company due to the risk they have brought to my yard. My whole rose garden might be wiped out because of their negligence.

Bought two roses (first time)- both were ridiculously small for the price. One did ok- the other never grew more than 12 inches tall and was so sickly I removed it. I have a strict routine of watering, pest control and fertilization- which Heirloom roses claims is too much watering and fertilization. I wonder why my other 13 co-located rose bushes- some of which I purchased from Walmart for $13- have grown 4-5 ft in the same time period. Seriously- this is a joke. I have years of experience successfully growing roses. Only buy from them if you have no other option

I ordered 2 roses ( over $100 in cost), they were not delivered on the date i picked (even they promise that it will be delivered on that day). I called customer service multiple times to verify the date of delivery, but it was not delivered even they told me it will be. What a joke. Finally, it was delivered at 8pm 2 days later in terrible condition. I told them that roses look like the last pick from the clearance rack at Lowes - bare stems on one rose, yellow disease looking leaves on the second plant. I am no impressed, i am very disappointed, i will never purchase from this company again. First impression is very important if they want to be a successful company and show that they take pride in their plants.

I purchased a few different bare root roses a few weeks ago. One was per my mother's request, a "Don Juan" red climber. It arrived as what I considered a "twig" lol. I am super new to roses & quite nervous. Anyway, I followed the planting instructions precisely. It's only been 2 weeks & it has quadrupled size already! I'm totally astounded!

I will definitely be using again they came so beautifully packaged. The plant was healthy and even had buds already on it. Can't wait to see if we will have some beautiful roses this coming spring/summer

I ordered Mr Lincoln for the son of a lady who has recently died. Mr Lincoln was one of her favorite roses (mine too, the fragrance is divine) and so I thought this would be a living memory to her rather than cut flowers which fade and die soon. The order arrived on time, intact, with clear instructions for planting.

I love ordering roses from Heirloom. Their roses arrive healthy and vibrant. If ever I have any issues, I just have to reach out and someone from their staff will make it right. It's important to buy from family owned companies and I feel good about that.

I purchased the Poet's Wife as I was looking for a sharp yellow rose. It is the most prolific of the three roses I purchased having about 7 blooms in the first year! However, it is not a sharp yellow, but a soft yellow. Regardless, it is beautiful and fragrant.

I ordered hot cocoa and Zepherine Drouhin. They were well packed for the trip. I planted them both the next day and so far they are doing great! New little healthy leaves are already emerging after 4 days! I know they are off to a great start, I anticipate gorgeous blooms coming seasons!