Hoverboard360Reviews 161

I ordered a hover board 360 for my son 11/1/2015 for his birthday. The hover board came 3 weeks late ( however Robert the manager and Andrea the flunky says otherwise.)
My son finally received the board. He went to ride it and it only keep a charge for 20 minutes!
I than called about the charger, Robert the manager says that didn't happened!
At this point I wanted a refunded, mind you this was with in 30 days! NO ONE CALLED BACK, ONE ONE EMAILED BACK. A year later I tried calling again and again and again... Robert the manager states they have no record of this. But they have a record of me requesting a tracking number. HOW CONVENIENT. I explain as nicely as I could my Delma. Two years later, I get well you can only get a 702.00 dollar store credit and or a new hover board. Robert the manager was very cold as was the flunky Andrea. They act as if the were both reading off of a script. It not fair that these people get away with such things as this. There is nothing good coming out of this company so why would anyone in their right mind want a 702.00 store credit. GOD SEE ALL.

We also had the horrible experience with Hoverboard 360. We ordered a board for LAST Christmas. It worked intermittently for maybe 2 weeks. Then it started smoking, became fried and died. For the past 11 months, I have been calling Hoverboard 360 for a refund, or replacement. For 11 months, I have been getting the run around. They would occasionally answer my call, most times not. When they did answer, they'd say "ship us back the defective board" (which we did in March of this year). Nothing happened. Kept calling all year. Around September, they agreed to send out a new, government -certified board (this was a new change to the recall order). Still, after calling for weeks/months, they never sent a new board. They'd say: "we didn't have the correct mailing address, or we lost the shipping label, we didn't have the right color of your board, etc". FINALLY, I called the Consumer Product Safety Commission (CPSC). Just google them. I spoke to Jenny, she took all of my information and complaints about the company. She assured me that within 2 weeks our our phone conversation, I would be getting a call from either Hoverboard 360 or the CPSC with a resolution. Needless to say, I had zero confidence of that, since I'd spend a whole year w/o any results or Hoverboard 360 EVER calling us even once. Well, within 7 days, we got a call from Hoverboard 360, telling us they shipped out a new board with a UPS tracking number! It arrived today. Once year later, but a "good" board arrived. So, for all of you out there, call the CPSC and file a complaint. They will look into it. If you complaint shows non-compliance of Hoverboard 360 in the government recall, they will take action, and did in our case. So, don't give up, call the CPSC and make a complaint! We got a new board, and didn't have to get $500 in crappy clothes. Merry Christmas!

David

I am having the same exact problem with Imoto. I purchased a hoverboard at Xmas time and it broke the same day. At first I could not get a hold of the company. It went right to voicemail every call and you could not leave a message. Emails were never responded to. Now they are telling me that I can pay to ship the board back but all I get is store credit for their ugly T-shirts that are over a hundred dollars each. I am interested to see if there are any lawsuits stemming from this. I am on board. They took so much consumers money.

I have requested a refund 5 times. I do not have proof of purchase (purchase order) because I purchased it through Two Sisters Store in Greenville, DE, and have not received any response from Keenford Ltd., www.imotohk.com or www.hoverboard360.com. I thought there was a concern to return the hoverboards. What do I do with the board I have, how do I get rid of it. With the concerns of fires, I would expect some help. When I spoke to someone in the beginning, she was extremely rude. As I can see from various websites about your companies, no one is interested in your store credit. I guess I will join the rest and file my complaint with the CPSC and The US Consumer Safety Commission.

After a safety recall I attempted to get a refund on two boards that were purchased last Christmas. I was informed that I could send the boards back and receive credit through their store, which only provides clothing. I do not want to spend over 700 dollars on clothing that my kids will never wear; therefore asked that they send me a new board that will not potentially blow up on my child, or give me my money back. I was informed through customer service that I could return the boards and only receive in store credit. I have reached out to several consumer hotlines in hopes of getting this issue resolved since the Hover board company is not willing to cooperate. I feel that a class law suit should be filed with this company for not giving people what they paid for.

I have recently recieved a return shipping label from hoverboard360/Keenford! I called to see when I would receive my refund and was told I would receive a store credit for apparel! After speaking to "the manager" ROBERT who didn't have to disclose his last name, location, or CEO of the company I was told to return the board and receive a store credit! I am highly upset as this was a Christmas gift for my son that is recalled and does not work! I have no use for $400 worth of apparel much less I do not believe I would even receive that credit! As of now I am filings compliant in hopes that this business is shut down and I am refunded my money! I wouldn't advise ordering from Hoverboard360 nor Hoverwear it's a scam

I received an email that the Hoverboards we purchased right around Christmas time were recalled-that was about 2 months ago. Since, I have sent them at least 3 emails and I also have tried to reach them by phone numerous times--the phone line will only state that they cannot help on the recalls and I have to send an email. Well, I'm trying but NOTHING. Do not purchase anything from this company. They are the worst I have ever experienced. I want my $800 back for the 2 boards we purchased and are now too worried to use. I am thinking about also reporting them to the BBB. I will NEVER ever buy anything from them again and I will make sure I let everyone know how horrible they are.

After recalling their product, this company will not offer a legitimate refund... exchange or an actual refund of money. Instead, they will give you a credit to some crappy clothing company. I have now filed complaints with the Attorney General in New York, and Better Business Bureau. I am also using social media accounts and tagging them in post to bring awareness to this problem in hopes they will act like a legitimate company. If you won't refund money on a recalled product, why the hell would I want to purchase their clothing? They don't stand behind their products!

First, file a complaint with your state's Attorney General. Enough complaints may get some type of action.
Second, call *******772 & file a compliant with the CPSC (recall #16-216). Apparently, it was the Consumer Product Safety Commission that negotiated this "consumer friendly" remedy.
If you are feeling motivated, you can also file a suit in your local Small Claims Court. If you prevail, you can transfer the judgement to the State of NY & then you will have a legal claim to any assets that Keenford Limited may have.
I doubt that any of us will ever get any money back, but we should all make an effort to put these thieves out of business.