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Italo Jewelry

How would you rate Italo Jewelry?
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New Jersey
1 review
0 helpful votes
Follow Claudia C.
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BEWARE!
January 12, 2025

Bought a sapphire necklace and ring. Hated them immediately upon receipt. Tried to return and got other offers instead. Finally received return instructions. Returned both. No refund. They have had items intact in boxes in which they came and no refund yet. BEWARE!

Date of experience: January 12, 2025
Florida
1 review
1 helpful vote
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Be aware this company ships from China and they never give you a date when you should receive your order. I placed an order on 11/08/2024 and today is 12/15/2024 and my order is still in transit in Chicago and I live in Florida. I hope I still receive my order. I will never order again because it takes too much time to receive. I will come back to update my review when I finally receive my order and if I receive it.

Date of experience: December 15, 2024
New Jersey
1 review
2 helpful votes
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Ripped off
December 20, 2024

I placed an order on November 11th and after ordering it I saw on the tracking that it wasn't going to be delivered because they didn't pay correct postage for it. Then they tell me I will get a full refund that should have been $109.95 and they only are refunding me $76.96. This is unreal. They are taking out shipping for an item they didn't even pay correct shipping for. I am trying to get back in touch and no one is answering. STAY FAR AWAY FROM THIS PLACE!

Date of experience: December 5, 2024
Indiana
1 review
0 helpful votes
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C/S agents don't call back or they hang up on you because they don't speak English very well. Don't understand your issue

Date of experience: January 7, 2025
California
1 review
3 helpful votes
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Crooked company
October 12, 2024

I ordered two rings and needed to return one because of the fit. I was only reimbursed a portion of my cost because I had a discount on the original purchase and they would not honor that. Instead, they subtracted a smaller discount from the ring I kept. Never ever again! And the ring is only silver plated, not real silver.

Date of experience: October 12, 2024
Florida
1 review
3 helpful votes
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Horrible products. Purchased a bunch at the same. Started noticing green finger. Material of ring fading. Emailed CS. The reply we received was sorry over 1 year, buy a different one and here's a coupon code.

Actual deterioration because around month 6. And never wear them all day straight.

Terrible quality. Terrible cs.

Final thought. If you want a men's ring to last say 4-6 months, minimal wear - invest in this.

Date of experience: November 24, 2023
Florida
1 review
2 helpful votes
Follow Christopher N.
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I ordered a Bridal Ring Set which consisted of two rings and received an e-mail asking if I was aware that I ordered two of the same rings. At this time, I am feeling quite happy that they reached out to insure/verify If I made a mistake. This is when the hypocrisy began. A week later I checked on my order as it was still in the PROCESSING status. They responded with your order requires a certain amount of time to prepare, they contacted the factory and confirmed that your order will be shipped out on 3-5 working days. Seven days later, I reach out again and still, they responded with your order requires a certain amount of time to prepare. We've contacted the factory, and we'll expedite your order. Confirmed that your order will be shipped out on 1-3 working days. I still am waiting for my order as it is still in the status of processing. I do not know if I will do business with this company again!

Date of experience: August 30, 2023
Ohio
2 reviews
2 helpful votes
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I had trouble with every order with this operation. Its basically a bate and switch deal. Customer service is a joke they try to put you thru all kinds of hoops to get your money back. And forget about trying to return a order they will try to offer you a bunch oh B.S.

Date of experience: April 18, 2024
Massachusetts
1 review
3 helpful votes
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I ordered earrings for my daughter to wear on Christmas Eve on November 17. It is now December 20th and they have not been delivered. When I attempted to use Italo's website tracking function, it claims not to recognize their own tracking number - that they sent to me via email. You can't reach them by phone. The live chat operator just tells you they're in transit with no detail. According to the website delivery was to take place in 8-10 days. SCAM

Date of experience: December 20, 2023
Texas
1 review
2 helpful votes
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I have left 6 or 7 emails it says due to the high volume it may take up to 4 days before I get one back from them. I called during the hours of operation and it says no one is Available try again later. This is all day. I've left voice mails. I wish I'd read the reviews before ordering now I'm out the money I tried to cancel the order as soon as it was made. It said this order the money could be divided into two payments it took all of my payments out not dividing them. I canceled or tried to immediately here I am 24 hours later and you can't get in contact with anyone.

Date of experience: September 12, 2023

Overview

Italo Jewelry has a rating of 2.9 stars from 541 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italo Jewelry most frequently mention customer service, tracking number and return policy. Italo Jewelry ranks 8th among Engagement Rings sites.

service
108
value
103
shipping
108
returns
81
quality
98
This company does not typically respond to reviews
+117