ITZSupport Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the professionalism, patience, and thoroughness of its technicians. Many reviews highlight the effective communication and willingness of staff to resolve complex issues, contributing to high customer satisfaction. However, some concerns have emerged regarding potential scams targeting vulnerable individuals, leading to distrust among a segment of the clientele. Overall, while the majority of feedback reflects a commitment to quality service and customer care, addressing these negative perceptions will be crucial for maintaining trust and loyalty in the long term.
This summary is generated by AI, based on text from customer reviews
One of the key strengths of ITZSupport is the responsiveness of their support staff. Whether you have a technical issue, a billing inquiry, or simply need assistance navigating their services, the ITZSupport team is always quick to respond and provide helpful guidance.
I've used this in my company for 5 months and it has really run smooth. It saves time and has been a great automated solution for IT
This company is a joke. Barely understands how to type/talk in English.
Besides that fact they played my 65 year old father into thinking he had a virus. My dad payed them $700 for a 7 year subscription... meanwhile long story short they ended up somehow owing my father $1000 (idk why?) and they allegedly put $6,000 in my dads bank (direct deposit). My dad explains they sent too much & that this money should have been sent through a CHECK through the mail. (Already sketchy!) my father explains to the Indian man that he had no right going into his bank account and automatically accessing funds. This man then demands for money to be sent VIA **Apple Giftcards** (thinking to myself why would ANYONE LISTEN TO THIS) my father felt pressured and wanted to give back the companies money ($5,000 to be exact) As it is a Friday night. My dad explained how he would fix this problem Monday morning. The Indian man continues to THREATEN my father saying how his laptop will be shutdown/his credit card will have a hold on it/and continues to pressure my father how he has to get this done tonight. These people pressured, wouldn't stop calling, and lied making false issues. As my father is on the way to Apple store... these people hacked into my fathers laptop as I was home right next to his laptop. They start clicking through his files and highlighting files. I immediately shut down file, and this guy tries telling me to leave laptop alone he is "fixing issue." THIS COMPANY IS JUST A BUNCH OF LOSERS SCAMMING OLD PEOPLE OUT OF MONEY.
Thomas and his tech team made me feel at ease, and have been professional and superb in their help with fixing all the things, so very wrong with my computer, and save my network. They were a joy to deal with and I wish them all things good in their continued success...
I am very impressed with the job Parker & Zayn does. He communicates well. Thank you. He explained the situation and also typed it out in text. This helped a great deal. I appreciate the time and the detail.
Parker Wells was so patient, kind, and helpful in helping me to understand the difference between infections to my devices vs my network and how important it is to have them cleaned and maintained regularly to prevent virus, spyware, Trojan, etc from causing damage. I never realized a computer could actually live 20 years! Mahalo Parker
Damon was very helpful and informative about my problem with my computer. He also told me what he was going to do step by step. And he was very knowledgable with know what to do and how to do it...
He work with me over a hour but he DID IT. Give him a $50.00 tip please. I was very satisfied with him he didt give up on me I missed up and he did not get upset. The man just keep work. He made me very happy. He made a impossible job real. I need this for my church thank you so much.
The customer support was very helping. Super nice and easily understood. I really recommend this company.
TECH BRYAN WAS VERY HELPFUL. AND EXPLAINED THE STEPS HE WAS PERFORMING SO I COULD UNDERSTAND AND SEE WHAT HE WAS DOING.
Rex was very great and gave very good service. He talk to me the whole time he was trying to resolved the issues with me.
Bryan was so very helpful and kind and resolved all my problems and issues.He was very polite and kind.
I was alerted to the fact that I had a trojan, after a window popped up, warning me of it, when I clicked on a Website. Kevin helped me to clear up the many hundreds of infections I had on my Dell laptop. He was helpful, courteous, and friendly. I recommend him highly!
Very informative on all issues. Very respectful and courteous. Explained everything in depth to my understanding.
Did a wonderful job would like to have a man like this working for me if I had a business and he was very professional and was easy to understand
MY REVIEW WITH PAUL WAS VERY HELPFUL. HE FOUND THINGS ON MY COMPUTER THAT I DIDN'T KNOW ANYTHING ABOUT! HE IS THE GUY THAT I WOULD CALL IF THERE IS ANYTHING ELSE THAT IS WRONG WITH MY COMPUTER. THANKS PAUL!
I learned a lot from Paul today about how easy my computer can be infected. Thank you very much Paul.
HE IS VERY KNOWLAGEBLE AND VERY HELPFUL I AM VERY HAPPY WITH HIS HELP GOD BLESS HIM, IF I HAVE ANY PROBLEM AGAIN I LIKE TO SPEAK WITH HIM THANK YOU REX
HE WAS SO HELPFUL.
HE WAS SO NICE TO EXPLAIN EVERYTHING TO ME.
HE WAS ALSO VERY PATIECE IN EXPLAINING THING TO ME
HE TALKED TO ME LIKE I WAS HER GRANDMOTHER. HEHE
HE WAS DOING VERY GREAT JOB
From the business
Get 24x7 Online Technical Support by ITz Support. Call Toll free no. +1-855-688-7400 for best tech support services. Ring and grab IT Technical Support services now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members