The company has established a strong reputation for high-quality footwear that combines style and comfort, with many customers expressing satisfaction with their purchases. The reliability of the products, particularly in terms of durability and design, is frequently highlighted. Customer service is consistently praised for its responsiveness and helpfulness, particularly during exchanges and returns, which enhances the overall shopping experience. However, some customers noted occasional challenges with sizing and the return process. Overall, the sentiment is overwhelmingly positive, with a commitment to customer satisfaction evident in the feedback.
This summary is generated by AI, based on text from customer reviews
Such amazing customer service! I made a return and the response time was so quick! This is the better service I've ever had. Way better than anything I've seen in the US.
I am a happy customer. Jackie always help me for find a correct size & amazing service by Jennen. Thank you
Have had the MrWebber shoes since 2020 and still wear them to work till this day. Besides a slight crease where the front of the show bends, have maintained their quality and the insole is still as firm as ever. Would recommend to polish your shoes if you want them to last even longer.
I did buy one of them and I found it really beautiful and good, it's very true for making me taller. I am so happy with the shoes and also the customer service is amazing and they replied straight back to me and were very helpful. Highly recommend this company
Bought these arrived the next day. Website has live chat support with real people, so that was nice. Helped me choose the right size. Lots of trends to choose from. I went with a casual like they suggested and they are really comfortable. Adds about 5-6cm. Not a drop-shipping company, hence why I'm leaving this review. Genuine Aussie business.
Krystal sorted the account access issues and made the process of ordering streamlined & simple! Delivery of product was as promised and quality of shoes were exceptional.
Great service and patient stuff. Thank you Jill for your attentive explanation.
Cant wait to try the shoes on.
Great quality products with extremely helpful and kind customer service.
Every time it has been a pleasure to interact with them.
We have been purchasing Jennen shoes for many years and absolutely adore them. The customer service at Jennen is fantastic. We strongly recommend it as it is great quality.
Jill was extremely helpful. First time ordering, and I had no idea what to look for, sizes etc. Jill kept guiding me through it all online, making it so easy for me. Even received a discount. Amazing customer service. Thank you so much, I will be back for more!
Worthy buying this product, shoes are very comfortable and very light in weight also u can use in gym and running too. Will definetly recommand to buy this.
Fantastic products, fast shipping and 10/10 support through their live chat. Very impressed. Trustworthy business!
Jennen makes the specialty shoe purchasing process a fantastic experience. I don't really have brand loyalty to another web-based retail provider, but am very pleased with Jennen.
I had issues with the size of the ordered shoes. I contacted support for help, how to proceed with the Return. Krystal from the customer care helped me to deal with the all the issues that I had.
Return was successful, she was very helpful and friendly, and I got the new pair of shoes in the correct size.
I would like to thank her again, she is the best :)
I've received the shoes and it's definitely the same as the one on the website. I really loved JENNEN Shoes very classic and stylish. The quality is superb and the website easy to navigate.
Highly recommended. It never fails to amaze me with the quality and style. Wearing JENNEN Shoes, gave the the extra confidence I need. Looking forward to buying more pairs from you.
Delivery of my new Jennen Boots are great. Very stylish and well built. I had a problem with the latest delivery and within hours they responded and sorted out the issues I raised. I rate that.
These 7cm height-increasing shoes are so comfortable you almost forget you are wearing elevator shoes. Such great quality, amazing shoes!
I really love the boots. It's brown classic colour and looks really elegant.
The international shipping was quick too.
My office friends liked the boots and recommended to them
I bought the Mr Webern shiny dress shoe for my upcoming wedding. Besides the shoes looking great and doing what they're supposed to, customer services was absolutely fantastic. Krystal was so helpful in organising a speedy exchange for a different shoe size. Easy 5 stars from me.
Ordered a pair of Jennen Boots for my partner and he loves the look and feel! I originally ordered a pair top large and Jackie from Customer Service was very courteous and talking me through the exchange process. Overall very impressed with the quality of the product and service! :)
Answer: Jennen is a high quality product. And has a very good return policy. I have now bought three pairs of boots from them. All good.
Answer: Good quality and style, it never disappoints me. True to size as well.
Answer: Jennen's customer service is as good as any I have experienced. I rate them.