John Cootes Reviews Summary
The company generally enjoys a positive reputation, highlighted by customer satisfaction with product quality, affordability, and efficient delivery services. Many customers commend the responsive and helpful nature of the customer service team, particularly in resolving issues. However, notable concerns arise regarding product discrepancies, such as incorrect firmness descriptions and delivery errors, which can lead to frustration. Additionally, challenges in the warranty claim process have been reported. Overall, while the company excels in customer support and value, it may benefit from addressing product consistency and enhancing delivery reliability to further improve customer experiences.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Is this company a scam? No reply to email - no other means of communication. Taken over $300 and no delivery..
Easy to order yet when the bed was to be delivered they sent it back to the depot because no one was hom, they never knocked on the door. Had to ring them to chase it up and then was given the item to take up stairs on my own. May as well of delivered it my self and parts missing which I've emailed about more then once, no reply so the bed is useless.
Wouldn't buy from again.
Easy to order the product I wanted
Top layer of the mattress is lifting 6 months after purchase.I've never seen a mattress do this.mattress firmness not as advertised.medium to firm description is incorrect.it's soft to medium,.trying to claim on warranty for the last 4 weeks, very difficult even though mattress is faulty.
Very disappointed with the purchase and warranty process..
It sat in the garage for 5 months flat packed, but once it was all put together, i have had nothing but compliments. I couldn't have done it without JC great prices
So quick and the web page is so easy and super responsive
Thank you for your positive feedback on our quick service and easy-to-use website. We're glad you found it to be super responsive and appreciate your support. We strive to provide the best experience for our customers.
Easy and quick, affordable and product was in good condition when received only delivery was late but that's understandable with current situations.
Thank you for your review. We're glad to hear that you found our service to be easy and quick, and that the product was in good condition. We apologize for the late delivery and understand it may have been due to current situations. Thanks for choosing us.
Good value for money and the dining chairs are good
Thank you for your positive feedback on the value for money and quality of our dining chairs. We're glad to hear that you are satisfied with your purchase and appreciate your support. Thank you for choosing us.
Reasonable prices
Wish I could've seen product in person in a shop as products were not the size I thought them to be.
Thank you for your feedback. We understand that it can be difficult to determine the size of a product without seeing it in person. We apologise if the size of the product was not what you expected. If you need assistance with returning or exchanging the product, please don't hesitate to contact us. Thank you for choosing us.
I like the fact that U check to see if parcel is delivered. Thank U.
Unfortunately, couple of nights ago my favorite bed was broken, because it was too old. I understood that I required a new bed, because i needed sleeping as well as any other people. I started to search for some stores and shops which can provie me with a new bed. Of course, it wouldn't replace my favorite bed, nevertheless I would have a place to sleep on. I visitied the website of this company, applied here and got a support from customer support managers. They explained me everything and sent me a new bed. The delivery was pretty fast and I got my ned bed in couple of days.
Quick & easy order process. Delivered promptly. Relatively simple assembly.
Found what I was looking for & order was received within 10 days of ordering.
Excellent service and price and easy to track order..
Overall good. Product just what I wanted. Good price.
Awesome, very quick delivery. Product is what I wanted & service was impeccable
It was simple and easy no hassle process, the navigation was simple and easy.
Hope the delivery is quick!
Arrived quickly and before I expected it.
Quick and easy payment. Fast delivery and excited to get my bum on a new seat
Very quick & easy delivery product as described easy to assemble great value will shop with John Cootes again.
From the business
At John Cootes you will find everything you need for a beautiful home in one place. Our unbeatable range extends across TVs and electronics, home appliances, indoor and outdoor furniture, beds and mattress, and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback. We're glad to hear that you are happy with your new furniture and that your overall experience with us was a positive one. Thank you for choosing us and for your support.